Xenon Depot

My first experience with them was actually pretty good. I ordered and got my items just fine. The one thing that I had a problem with was the fit of the HID bulbs. They were 9006 and they just didn’t click in the socket like the stock halogen bulbs did. I called customer service and they recommended that I change the gaskets and try again. I had already tried this to no avail. Then they suggested that I take a picture. I went a step further and took out my calipers and measured the bulbs compared to the correctly fitting bulbs. Long story short, the HID bulbs are not the same size as the stock bulbs so they will not fit snug as they should. I had to take the screws that act as detents for the bulb and add an o-​ring to each of the three screws to make up for the slack in the bulb. Disappointed but I got it to work.
My second experience, I ordered the same thing on 1÷29÷2015. On 1/​30, I was informed that the relay harnesses that are included in the kit were backordered and they would arrive at their facility on ²⁄₃ and would ship them out as soon as they were available. They decided to ship out my kit minus the harnesses and would send the harnesses later.
On 2/​2, I suggested that maybe they could just keep the harnesses and they give me a partial refund. When they offered me $ 15, I decided that I’d rather just have the harnesses and would wait for them to be shipped.
On 2/​4, customer service replies that they’ll send them out when they’re available.
On 3/​16, I finally receive the relay harness, but just one.
On 3/​17, they say they’ll send me another relay harness.
3/​20, I receive the other harness.
All you’re going to get is «Sorry for the inconvenience» and see you next time. Sad. It’s really pretty ridiculous. Not even an email that says, «We’re sorry for the delay, the harnesses are not in yet.» Taking my business somewhere else.