A -One Travel

Utterly disgusted.
We booked our honeymoon with complete confidence in A-​One Travel. We spoke over the phone and gave specific directions on where we would like to stay and what types of hotels. The trip included stops in Santorini and Istanbul. In both places the hotel arrangements were not what we had asked for and were not near where we wanted to be. The quality was below hostels I had been to before. I then had to handle my own accommodations in foreign countries wasting valuable time and expensive cell phone minutes with very little help from A-​One. They also used
with rates that were non-​refundable. It was up to me to negotiate with the hotel operator in Santorini and Istanbul. The locations in both cities were not where we were supposed to be. To upgrade cost us huge money in Santorini as we were already there and they knew we needed a place. A-​One claimed the type of place I stayed at was not in my budget, yet we made upgrades to other parts of the trip later on.
A-​One assumed no responsibility in the matter and did not compensate us for lost time and the upgrade I had to make. I have never been to either of these cities so I relied on experienced travel agents to get what I wanted. That didn’t happen. Instead they did not want to listen to a an unhappy customer that thought they may take initiative 2 months after the honeymoon to compensate for the terrible experience I had. They made no contact with me after the trip and then hung up on me because I was a mad customer.
What is the point of going with a travel agent if they are not going to back their work and will blame you, the customer? More so, why is a travel agent using
. I can do that. The tour they set up for us in Istanbul also was 2 hours late picking us up and we missed parts of it. A-​One blamed the agent they booked through for this mishap and claimed no responsibility.
In the end I had to pay for multiple nights in Santorini for a hotel we did not use, then had to find my own accommodations in town, not 25 mins away from the city I told them I wanted to be in. I also lost hours on a honeymoon that was supposed to be a trip of a lifetime. I was told by A-​One after that 4 and 5 star ratings are different by country, and that it was my responsibility to know what I was booking.
What’s the point of a travel agent then???