North City General Insurance Brokers Ltd

Very disappointing service. Was initially treated respectfully but after having to interact with an agent who expected an intricate level of knowledge of their work to be inherent to me, and having to process a request for insurance for an entire week where my communication was avoided I must say I felt the need to write a review. After the third day of being friendly and respectful I lost patience and asked if all insurance requests take this amount of time. The response was that it was my fault for not giving all of the relevant information right away — as if I should have inherently known all of the information I needed to provide. I feel devalued as a customer and thus decided to cancel my coverage. I’m now being billed for the weeks worth of time I cost them in attempting to set up coverage. I’m tempted to send my own bill to them of my wasted time.