Enterprise Rent-A-Car

The staff at the Victoria location was great. Both on pick-​up & delivery, they picked us up & dropped us off at our hotel, prompt & friendly. They gave us a choice of a couple different cars, and the one we chose was clean & new. The rates were cheaper than all the other major companies.
My only complaints are with the online service. The website wouldn’t let me complete a reservation with my Enterprise Plus number, then wouldn’t complete the changes when I tried to update my profile. When I called the toll-​free telephone number, twice the menu led me to choose speaking to a representative, which promptly switched me over to National Car Rental. I know the two companies are related, but the National rep could do nothing for me and had no idea why I was talking to him about an Enterprise rental. I HAD CALLED THE ENTERPRISE NUMBER! Finally on a 3^rd call, I lied & chose the option to change an existing reservation (which I did not yet have), and a nice a Enterprise rep set me up — finally. Enterprise needs some serious help with IT and their call center.

This place was worse than a bad drag performance. Seriously, arrived here on Saturday to rent a car for a day. Tried to get pick up service from hotel, but after 5 minutes of them not answering had to rent a taxi to get there. Arriving, they said the phone service was having «issues», but given the number of phone calls they did not answer, I think the issue was their lack of answering. This place was severely understaffed. Worse yet, it had no cars. Even though we had a reservation, they said our car was not available. They excused it as they were having issues with people returning cars on time. They went in the back and said we have a car for you… we got a car in name but not in size. Another person also with a week-​long reservation was told to find another rental agency as they had no cars available while we were there. Reservations are no guarantee at this place.
Also, be aware this place is many miles from downtown Victoria and no where near the ferry terminal.

I rented a car for one day from this place on Saturday and returned the car the next day. They close on Sunday, so I returned the car and put the key in the deposit box. The next day, I get a call from the office saying that there is a damage on the car. I am 100% sure that I didn’t make any damage to the car but I have no proof. I told them that I will come in to see how big the damage is and they told me that they already rented out the car to somebody else for a week! So, I again asked them to call me back when the car is returned so that I can see the damage before it’s sent to the shop for fix. Didn’t get a call back. Instead, they sent the car to the shop without telling me beforehand and billed me for $ 500.00.
I don’t understand how this kind of thing can happen. I made a mistake by not properly checking the car condition when I rented the car and signing the contract. The agent of course was not careful either and didn’t inspect the car firmly when renting it out.
This place is a piece of crap.
I will never go back to this place and will do anything to stop people from renting car from Enterprise.

I rented a car for a month and used an entertainment book coupon, I also recieved a further 10% discount for the inconvenience of having to trade my car in during the second week. This would be my only complaint (the first car I was renting had been sold so I needed to trade), but they made up for it. This particular branch is very friendly and has a small business feel to customer service. I would use their business again.

Well, four weeks later and the story is now that they can’t send me my GPS. Hmm, yeah that sounds legit. Did I mention that they at first told me that they didn’t have my GPS, but later told me that the person cleaning the car had forgotten to report it? Hmm, indeed.
At this point, I suppose the GPS is a writeoff, as is any business I might have done with this awful rental company in the future.

My boyfriend and I went to Victoria and wanted to rent a car, so we thought that Enterprise would be good. Enterprise in Victoria had TERRIBLE SERVICE! We asked several times on the phone before going to Victoria if we could pay with a different VISA card than the driver and everytime they said «yes no problem at all». When we got there, they informed us that we actually were NOT allowed to do this but offered us no other options (pay with cash, debit, etc). They were EXTREMELY rude and would not give us the number to their supervisors, saying that they «didn’t have one». The «manager» was very passive aggressive and implied that we didn’t have enough money to pay for the car and that’s why we shouldn’t rent one (even though I had more than enough money in cash, debit, or my OTHER CREDIT CARD). They refused to use another credit card, it was ridiculous. They picked us up at the ferry and dropped us off at their location which was about half an hour outside of Victoria and refused to drive us back to the ferry, even though we had no idea where we were. We were left stranded in the middle of nowhere and they wouldn’t even call us a taxi.
I would never recommend Enterprise to anyone, they are a horrible service. If you need to rent a car in Victoria there are a lot better options (local rent a cars are way cheaper). We ended up using Budget who offered us excellent customer service and used a different credit card than the driver NO PROBLEM. In fact, Budget was a lot cheaper and I’m glad we used them instead.

I was only in Victoria for a day trip, so I decided renting a car for Butchart Gardens would be more time efficient.
This Enterprise was significantly cheaper than other rental companies closer to downtown Victoria, but is further away. I didn’t mind the 1 mile walk outside the center of town, but I wouldn’t recommend this if you’re by yourself or if you’re picking up/​dropping off at night.
Also, take notice of hours. They are only open from 9am-​noon on Saturdays and aren’t open on Sundays. There is a key drop off box though.