A great spot, nicely decorated, but that’s where it stops. The service was bad and the food was worse. Wouldn’t even consider going back.
Gord H.
Tu valoración: 2 North Saanich, Canada
As locals, once again we’re disappointed with our experience at the Lodge. We’ve been going on and off since it opened. The setting is stunning and we have had such a mixed experiences every time we attend. Food is good, service is bad, Service is good, food is bad. Today i had to go up and get menus after waiting 5 or so minutes for any acknowledgment that we were seated. I decided to have sushi. I ordered a couple of rolls and asked how much for individual nigiri sushi. He said yes that it is $ 2.50 a piece. This price was not on the menu. I eat a lot of sushi and 2.50 is a high price for tuna nigiri so I expected a decent slab on each. Disappointingly, when it came there were three translucent paper thin pieces of fish. Something I would pay $ 1.50 for at at any other sushi joint. The rolls were good but I was even more surprised when I received the bill and it said $ 3.50 each. The waiter was surprised but made no offer to adjust. He said he would mention it to the manager. We left displeased again. So disappointing because the setting is amazing. I’m sorry guys, we can’t take guests here anymore when we feel the quality and value and service is on a dive.
Millie H.
Tu valoración: 2 Vancouver, Canada
Nice room, good view, interesting menu but too many mistakes to make up for the $$$. Waited over an hour between appetizer and main only to be told that a take-out order snuck in ahead of us(as if that should matter). Mediocre, apologetic service for a supposedly high end resort, had to ask for things more than once. Dessert brought to the table before the dinner plates were cleared. Ice cream melted before cutlery arrived to eat dessert. No apparent coordination between kitchen and wait staff or between wait staff. It didn’t seem that busy and looked like a lot of staff until you needed something. Burgers looked good, Mac n cheese was ugly, in a puddle, not on its own dish crisped with breadcrumbs. Tagine flavourful but meager and not in an earthenware pot. Salmon add-on overcooked and dry. If you don’t order 3 courses you will leave hungry. Not many places to go in Brentwood unfortunately, but I get tired of excusing places because it’s only Brentwood, or its only Victoria. I think they just don’t care
Kim L.
Tu valoración: 4 Los Angeles, CA
Started with the beer tasting flight. We ordered the cauliflower tempura, salt and pepper dry ribs and a bacon and sweet potato flatbread. The tempura and ribs were good, the flatbread was a bit disappointing– Dry bread and cold. The server was great, and the environment was really nice. We are guests at the hotel and are enjoying the whole experience.