Turtle Jack’s Muskoka Grill

Pure fraud
Clearly email that corporate sent says
Go in and get $ 10 off
Then they told me the email is bullsh8t and that I have to sign up AGAIN…
But the funny thing is the big asterisk that says NEW members only so the system if I resign up will say I’m already registered and won’t give me a code
Or b I’ll go back again and they’ll tell me to register.
Menu is limited.
Staff is inattentive
Food was good, but I can get good food elsewhere…
I wrote review while I was waiting for food, I was mad, they must have read it, or waitress got scared for her tip and started caring.
2^nd it’s a spend 30 $ for $ 10 off wouldn’t you rather have your guest spend more and make him happy with 10 off instead of pissing him off, if I was a d7ck I would have just left and they could have tossed steak in the trash.
Business 101 –fail
Corporate was quick to reply and credit my account for the $ 10. But it shouldn’t have escalated that far.

Service was good but the food wasn’t. I ordered the chicken tacos and they were very bland. No taste whatsoever. I couldn’t finish them because it was so bad. The three cheese dip was very good though. None of the people I was eating with were really impressed with their meals. Nothing special they said. I would avoid anything with avocado though. It seems they think adding avocado is a substitute for adding actual flavour.

This place is close to my house so I tend to come here often with my family, and I realized that the food just slowly keeps getting worse. The food here was never good, but they used to be decent, but now they just suck. The desserts suck too, and the fried ice cream is not even fried ice cream, it’s just ice cream on top of a fried cracker?
Today I was hit with possibly the worst tasting item on the menu, the veggie shanghai stir fry, paid $ 17 for it and ended up not even eating it and having to take it home so I can attempt to fix it.
They also don’t have a single vegan option either, it would be great to at least have one vegan item.
The service here is not so good either, I probably encountered one friendly server out of the many times I’ve been here.
Turtle jack’s just never fails to disappoint.

Not a good experience. Our server forgot about us any times. I think part of a dining experience is not only the food but also the interaction you have with your server.
We went there for drinks and some apps. At first we waited just a little bit for our drink order. Drinks came and nachos came. The nacho platter looked full but something was lacking. I needed more flavour. I asked for some queso. 5 min, 10 min, 15 min… all went by. We wanted to order more food. It wasn’t not bust at all. She finally returned and I was annoying and done. She admitted that she forgot about us and our table. I politely asked for the cheque and that was the end of my experience at this turtle jacks. Will not be returning and will not recommend this place either.
We left and went elsewhere…

I can’t figure out if turtle jacks is a franchise or not. The one i used to go to was a sports bar. The atmosphere was much nicer here and the business seemed to concentrate on the restaurant side more than the bar side. I think the menu might be too busy. The waitress told me that TJ’s was famous for way too many things. One of them being wings which weren’t saucy so they failed in the wings which apparently they never get wrong. Also, service wasn’t great i finished my drink and she never came by to refill my cup… well she never came by again. Took long for food, but the waitress came by to tell us it was coming out soon; i guess she realized it took too long to.
What went well… place was clean, nice cottage theme, fish taco was great and fresh. They let me switch out salsa on the fish taco and the home fries were great. Presentation of the food was very nice.

Amazing food, and even more amazing service! We had a cute blonde server, Samantha she was helpful and polite!
I didn’t know what sauce to put on my chicken fingers– she brought me two to taste with some French fries before they cooked it.
Let us return one of the foods my mom didn’t like and even gave us a free dessert to take home! The manager came and greeted us and apologized for the food that wasn’t very tasteful and was the one who offered the dessert, didn’t have to fight or argue.
It’s a great place! Amazing spinach dip. Amazing mojitos!

Unfortunately it was quit disappointing.
We waited months to come here… Finally we made it… At first glans, they did a cute job on the renos.
So here’s the brief; We were there for dinner with the family this week, 4 adults and 2 kids. Right off the bat; The table was sticky, our shoes got stuck to the floor… From our orders being taken wrong, to my salad coming out ‘rotten’ I. e (brown leaves, black spots on the grapes, tomatoes are all wilted and the chicken really dry because it was so over cooked!)
**I did have it replaced, BUT this time it was mostly greens, and barely any toppings which I was looking forward too; such as apples, cranberries etc.
the chicken wings DO taste good; however, due to the fact they are Organic (they claim) they are TINY and practically just bones without meat… Although we eat organics at home and the meat doesn’t look that way…
The calamari was very chewy and the kids barely touched their PASTA! Which they would normally eat in any shape or form…
They offer a ‘treasure chest at the end of your dinner and kids chose a ‘prize’
Let’s just say it looked: worse then a loot bag chewed up by a dog, with all tiny broken parts of ‘crap’ my 5 and 2 year old just looked at me with confused eyes…
And our waitress was nowhere to be found half the time… With the restaurant being half full/​half empty… You’d wonder where she was half the time.
End of the day, it’s near our home, we eat out regularly, we REALLY wanted to like it!
But we all did not.

This review was based on a recent weeknight visit. My family and I went to this restaurant hoping to enjoy a nice family meal together since we have heard good things about the Turtle Jack franchise. We were wrong! My boys (under 5) each ordered a turtle shell pasta kids meal, for $ 5.99 you would think it includes a decent amount of pasta (they cost nothing). Nooo. it came in on a small soup dish with just ½ cup of white pasta, no garnish nothing, and my boys were so hungry we have to order another kids meal! Mind you my boys were under 5 and they are NOT big eaters at all. Very disappointed that we have to pay for 3 kids meals for that kind of food.
My husband and I ordered something from the regular menu, which were okay but not great. He ordered a beer and everyone else ordered plain water. The bill with tips came to $ 75!!! How is this worth $ 75 of food and service? Server was nice but she didn’t address the small meal and said most kids ordered two. Really?
We should have gone to Swiss Chalet next door. Never coming back to this restaurant again.

Omg! How is there more than one of these places? The appetizers were decent, calamari and bruschetta. I ordered wings which I previously believed would be difficult to mess up, boy, was I wrong. They messed up wings, and they messed up wings horribly. The skin of the wings had a look as though they were just reheated and has sauce thrown on top. We got the kids pizza, which looked like bread with cheese and ketchup on it, i could do anything to convince my kids to choke that down.
The kids meals usually come with an ice cream, not at Turtle Jacks, you get a rice crispy square. They charged us an extra $ 2 for a sundae, granted it was with whipped cream and sprinkles, lol. i also had the Skor brownie which was not too bad.
The service was nothing great, she was sometimes hard to get, but was always on top of the pop refills. Friendly, but not overly so.
I went to the restroom, and one stalls door was broken and couldn’t lock, and didn’t look well maintained.
Unless its a night of just drinks, I think I’ve had my last visit here. I feel like this meal is eating me back.

Nothing like Muskoka. Bad service too… You’re better off driving down to Highway 7 and Weston Rd where the good restaurants are at!

Went here about 3 weeks ago for the first time ever with my family. We all loved it. My 5 yr old also loved it. They have a chest of toys. Very kid friendly. Great staff and amazing food.
And yes, we have gone back and will continue to.

Will have to give serious thought about returning to this restaurant after the absolutely horrible service we experienced.
We arrived at approx. 7:30pm on a Wednesday night. The place was fairly quiet… we were greeted by a hostess who asked whether we wanted indoor or outdoor seating. As it was fairly humid, we opted to dine indoors. We were escorted to the bar area to eat although the dining lounge was fairly empty.
Our waitress was over fairly quickly, took a drink order and left. She returned within 5 minutes with our drinks and asked if we were ready to order. We did.
Our table ordered:
1) burger with sweet potato fries
2) 2 orders Buffalo chicken fingers, one with gravy
3) order of wings
Our order came out within 20 minutes. During this time, despite some of our drinks sitting almost empty, we were not asked for refills. When the order came out, the burger with sweet potato fries had regular fries, plus the order of gravy was no where to be found. As the person who brought the food to our table was not our waitress, we explained that the fries were incorrect and our order was missing the gravy. She asked the person who ordered the sweet potato fries whether she wanted them exchanged, which she did, so the staff member took them back.
The person who ordered the fries had her burger almost done by the time the fries came out… but still no gravy. We inquired about it again and were told it was on its way… which it did.
During this time, not once did our waitress come by our table to check on us. She came by only after our order was corrected. No apology, no request for additional drinks.
We paid our bill when we got it, left a decent tip, but most likely won’t go back. Too bad, as my Buffalo strips (with Franks hot sauce) were excellent.
Bill for 4 with 2 drafts, 1 diet pop and 1 iced tea plus order as listed above came to $ 82 including tax.

Whoah, Turtle Jack’s has changed. I used to think it was just a place for wings and beer but they have totally classed it up.
I came here for drinks and food for my coworker’s last lunch with us. I found that the prices were a little steep ($ 16-​$ 17 for a burger and $ 18.50 for a domestic pitcher). The server and hostess were friendly but a little slow, we knew this ahead of time though and asked for our food to go.
I ordered a veggie burger with havarti cheese and hot peppers. My friends got the goat cheese appetizer ($ 16), a gluten free veggie burger, and a salad.
The amount of goat cheese that came in the appetizer was disgustingly small and horrendously overpriced, steer clear of that one. The salad (from the looks of it) was overpriced, and my «veggie burger» was actually beef. Thank goodness I’m not actually a vegetarian.
My friend called the restaurant to make sure her bun was gluten free when we discovered my burger wasn’t veggie as she has a legitimate gluten allergy and they assured her it was and offered to give me a free burger due to the mix up (I didn’t get it in case you were wondering, it was too out of the way).
I absolutely loved my beef burger, I didn’t even care it wasn’t what I ordered (obviously meant to be). Even though it’s expensive I would go back again. They do burgers quite well. It was extremely tasty and spicy and I loved the meat, bun, and aoili. It didn’t even need condiments! Much better than Montana’s, Kelsey’s, and Jack Astor’s’ burgers.
My boyfriend tried it and loved it too. We’re going to give the Turtle Jack’s Muskoka Grill in Brampton a try!

First impression? It was a mix of Montana’s, Moxie’s and Jack Astors. Typical restaurant filled with large television screens.
The menu for food and drinks were typical and overpriced (the cocktails especially). The servers did not even approach us when we walked in but fortunately we only waited 10 minutes for a table. There were drink specials but none that really appealed to me.
Pitcher of Domestic Beer ($ 19.99), and here I thought Boston Pizza was expensive. Think again, this place really knows how to overcharge.
Thai Salad ($ 15.99), was pretty good but made request for preference changes and the kitchen had not followed the instructions. So had to wait even longer for the salad. But seriously, $ 15.99 for a salad that tasted average, I am not impressed.
Buffalo Chicken Wrap ($ 13.99), which came with fries (mind you, I thought the fries were pretty good here!). I enjoyed the wrap but thought they put too much sauce in the wrap, like most places but it tasted pretty decent.
The Classic ($ 13.99), which is a typical burger, my sister enjoyed it very much but there was nothing different or unique about the burger.
Most of the night’s conversation concluded with the fries being the best part of the meal unfortunately. The service was also not impressive, she was really nice but felt she was slow in service. Would I come back? I’d have to think twice about it.

Turtle Jack’s is a Milestones/​Montanas/​Moxies etc. type chain. We had never been here before but decided to try it out as the menu looked pretty yummy.
We found the service to be a bit slow & kind of pushy?
Had the deep fried pickles to the start. I love me some deep fried pickles. I was impatient and ate mine before it was cool so I may or may not have burned my mouth a little, woops :).They were decent, not the best I’ve had but certainly not the worst. They came with ranch dip that I don’t think is house made and likely came from a kraft bottle.
I snagged a bite from my boyfriends «Big Kahuna» burger: burger brushed with jerk sauce, & topped with havarti, a grilled pineapple, and mayo. It was kind of meh — the jerk sauce not too noticible and the pineapple didn’t seem grilled very long.
I had the chicken quesadillas which were severely lacking in the chicken department (mostly filled with tomato & green onion.) Also no option for guac. Womp womp. I would not order this again.
Overall, the visit was a bit lackluster. I hear good things about the wings though, so we may give Turtle Jacks a second chance!

Great service
Good food*
Worst pasta in Vaughan

Food is decent and staff are great. Good place to grab a drink after
does get packed on Thursday nights that includes the parking lot! It is more of a bar/restaurant…large patio.

Great Service, Clean, Friendly Staff, Affordable.

This is how Muskoka feels like? Large screen televisions, Alcohol as far as the eye can see at the Bar, Horned Lighting, Boat Shelves, and some elderly Men just chilling. Those Men were perfect target for the Waitress we had that chose to schmooze them rather then attending to our needs. That fly-​by «How’s everything» was my first, DAMN she’s good.
Friend got a crappy Burger which he told me of voluntarily without any of my personal schmoozing. That I take means that he won’t be using the Turtle Jack’s Loyalty Card anytime soon.
Fryers w/​Medium Sauce ($ 10.99) are small in size like my memory of Wing Machine but the Fried Skin texture was good. It had just enough crispiness at some parts while not making the insides too dry. This does give hope but you have to consider I got 10 of these small scale Wings.
Fryers w/​NY Butter Sauce ($ 10.99) uses Tabasco but I can almost smell the Butter like when you microwave Popcorn Butter. It was Fried the same as above. This makes me curious about the Roaster sized Wings maybe for next time…
There is an option for the Wings to be BBQ’d or Convection’d which is always nice especially if someone at the table likes Wings less saucy. Not bad at all if it wasn’t for the awkward and distinct service during this afternoon. I know we look CHEAP but I don’t think a Bay Streeter would be coming your way anytime soon.

Their dusted or non dusted wings, roaster and fryer wing selection are great.
Atmosphere and menu similar to Montana’s.
I prefer the food here if I feel like dining New Americana cuisine.
New York Butter sauce is unique (buttery tabasco taste), they have weekly specials, cocktails and entrée during the week.
This location is very close to Vaughan Mills. SW Corner of Rutherford and Weston Rd.
Note: From my fiancée, don’t order asian inspired anything in a non-​asian restaurant. The Thai Chicken Salad wasn’t that good. Sauce is weird. :p