Scotiabank

Who goes into a bank anymore? On my last visit in (a problem with my bank card) the staff were friendly and polite and pointed me in the right direction to get the problem rectified.
However, this past summer I dropped in on a Monday morning to purchase $ 500 Euros and the teller told me I had to give them 3 – 4 days notice, as they only carried $ 100 in Euros on site. I thought I was being proactive by going to the bank early, as I was flying out Friday afternoon. So I asked the teller to order the currency and I would come back Friday morning to pick it up. She looked at me confused and said they needed 3 – 4 days for the order to come in. I told her that was giving them 5 days notice and had to count the days out on my fingers to show her (and this is a person working in a bank that deals with numbers). When she finally got it she told me should would place the order with their other cash order and it would be ready Friday.
When I went in to pick the euros up on the Friday, the teller I originally dealt with was busy, so I went to another teller and told them I was there to pick up $ 500 in Euros. He told me that they didn’t have 500 € and that I had to give 3 – 4 days notice, so they could order the funds. I pointed to the staff member I originally spoke to and said that I had spoken to her on Monday and advised her that I would be in on Friday to pick up my order. He then stated that she hadn’t placed the order and that all he could give me was $ 100 in Euros. As I was going to Italy for 2 weeks… I explained that $ 100 wouldn’t cut it and he advised me that I would have to go to a currency exchange place to buy the amount I needed. He then re-​iterated that I had to pre-​order that amount of money so they could request it… which I again explained I had. He directed me to Vaughan Mills and even said that they would provide a better rate than they did (which, incidentally, did have a better rate than my bank)…so off I went in a panic. The staff could really care less that their error was causing me stress, as I flew out at 4pm that same afternoon and thought I had covered all my bases by going to the bank early.