Autolux Detailing

I wish there is an option to give zero star. This place seems like a scam. Nobody ever picked up the phone, the place looks abandoned. Stay away, avoid this place at all cost.

Can I give ZERO stars? How else would I give a merchant who DID NOT provide the service and disappeared?
I bought a Groupon (two in fact, one for a Christmas present) and tried to redeem it right after the promotional period expired. True, this was my oversight, however the voucher clearly states that while the promotional value may expire, I can always use the voucher for the amount paid, which NEVER EXPIRES (yep, the Group spelled this out in capitals).
After trying the phone number on the coupon, which was never answered, I tried the number on the Unilocal page, and after several days finally got in touch with the proprietor. We then agreed for a service date 2 – 3 weeks after the call because, as he said, he’s all booked up. In fact he was so booked up the only time I could come in was at 8 am on a Saturday.
So the Saturday in question rolls around, and I arrived at the address as written on the coupon by 8 am. This, of course, entailed me waking up at 7 am, and don’t even get me started about how delightful of a chap I am at such ungodly hours of the weekend. But I thought, hey this is still a good deal, why not.
Upon arriving, the place is as deserted as a downtown Detroit building. I peeked inside suite #3 (where the business is supposed to be) and didn’t see ANYTHING. I knocked on the door, nothing. Called both phone numbers and of course, nothing. To this day I don’t know what happened. I just assume that the establishment went out of business. Without a peep or notice to any pending customers.
Suffice to say I got my money refunded after a firm request to Groupon (who were very helpful, I must say). But this whole thing was a DISASTER. It seems like the business was a legit company that did a good job while it was around, but I don’t care one jot because I never got serviced by them.
Whew, glad to get that off my chest. Now excuse me while I go rip up my coupons that I printed out. That ought to be therapeutic,

I was very skeptical when I purchased this service online. I had put the word out that I was looking for a car detailing service so people were forwarding me all kinds of suggestions. I had never heard of AUTOLUX before, nor had any of my family or friends. All I knew was that the price was more than reasonable so I bought the Dealgetters coupon.
All I have to say is WOW!!! I am really impressed by Fabio Privitera (proprietor) and his team. They got into every nook and cranny of my minivan. They found every snack crumb ever dropped and some kids’ toys that I believed to be extinct. They found a book I had long since forgotten about along with a USB phone charger I thought my husband swiped when I wasn’t looking.
AUTOLUX pricing is certainly reasonable as well. My Dealgetters coupon was $ 49 for a complete interior and exterior cleaning. There is, however, an additional $ 20 fee for minivans and/​or SUVs but it is well worth it. Apparently, if your vehicle is covered in pet hair then there is a fee for that as well. These extra charges are common in the automotive detailing industry so they are not indicative of AUTOLUX alone. The bonus, for me, was they were done well within the 2 hour time frame they had given me so I was able to move on with my day very quickly.
In short, my experience with AUTOLUX was fantastic. Their friendly, time efficient, and professional service was amazing. I would definitely recommend AUTOLUX to all my family and friends without hesitation. My only regret is that I didn’t buy more coupons when I had the chance!