Yaletown Pet Hospital

Extremely professional group of people and very accommodating. Although they are not a 24 hour emergency hospital they are usually able to fit my dog in on the same day that I call-​in.
They are also extremely organized and send email reminders about everything your dog might need such as their vaccine schedules and check-​ups. After a visit they always call back the next day to make sure you dog is okay.
They also keep every single detail about your pet on file so that vets know exactly what your dog has been through and file insurance claims for you each time so you don’t have to go through all the paperwork. I am extremely grateful for such excellence in service and gives me peace of mind as a dog owner.

I had such a good experience here! I had been to another vet that was quite pushy on surgery for my pup and wanted a second opinion. The Dr. was thorough and and gentle and the front desk staff were very friendly. I have switched vets and will now be only going to this one!

thank you so much forthe help！Dr.Deb is very kind, patient, helpful and friendly! Not like the other veterinarians I met before in other pet hospital in Vancouver, Dr. Deb is willing to listen patiently and try her best to give the useful suggestions to help! It really helps me and warm my heart! Also, the reception is really friendly and helpful too! Yaletown pet hospital will always be my first and best choice for my dog from now on!

Being new to the city we have been trying to find a new vet/​groomer etc. If it wasn’t for our groomer who recommended this place I probably wouldn’t of chose it considering the other reviews but I’m glad I did. Going to a new vet made my dog and I nervous but after booking my appointment over the phone with a lady who sounded so pleasant I felt more at ease. The front desk ladies (except for one of them.) as well as the vet were so kind! I do recommend this vet and hope you get the service I did– I can’t imagine how upset I would be if I was treated the way other puppies/​people were in some of the past reviews! :(
I did decide to take off one star because we waited over 30 minutes for our app. In a little room with my already stressed out dog.

Always great service. I have been taking my dog here for a year and a half. They have worked through allergies, worms, all her shots, numerous rashes and ear infections plus getting fixed and a hernia removed with no issues at all.
Very caring team!

Our experience with the Pet Hospital was outstanding. If they give as much care to pets as they did to two lost tourists, they have to be the best and I have 8 cats and would not hesitate to bring them here. The front staff went out of their way to assist us in locating the place we were supposed to be. Printed a map and gave us verbal directions. With that kind of front office experience, one can only say this is a place where I would bring my pets. Even the doctor was helpful. Thank you for the outstanding customer service — truly a positive reflection on the Canadian spirit.

You know, when you’re told that your dog might have a fungal infection that is contagious to both animals and humans, you’d think there would be a littttttle bit of urgency to get the results (only a 10 day turn around, they promised!) and to notify the owner.
We went in on Feb 3 to get a possible hot spot tested because our dog was chewing at the base of his tail so much that it was inflamed. After being randomly given some antibiotics — «no idea what this is, we’ll do a test but give him these meds just in case!» — and sent home to wait 10 days for results, we were left in the dark.
Of course, by day 5, my dog was so bloated that he doubled in size. He was drinking 4x the amount of water he usually drinks, and he, a highly food motivated dog, stopped accepting food. I cut him off right away and called the vet.
«I’m sure it’s only temporary! You should never stop antibiotics!»
Well sure, I’ll just let my dog expand with gas and stop eating until you get the test results back.
Oh wait. Right, it took 23 days.
The only time I got any information was when I called in Feb 17, only to be told that they haven’t even come close to doing the test «but it should be soon! I’m sure of it!» I finally called back today. Apparently the results were in almost a week ago but they haven’t gotten around to processing it. Oh, and they had left us a voicemail about how the test results weren’t in yet on the 18 … except we never received a call or voicemail.
So there you have it. A «10-​day» turnaround lab test that took 23 days to get results that wasn’t even close to being processed and only completed after I called.
This isn’t the first time this has happened either. We were asked to send in a stool sample when we first adopted our dog only to get no test results back. Of course, being naïve, I didn’t call to ask about it although I can probably assume the issue was due to the vet’s insistence that we feed our dog Hills Prescription Diet … which contains everything he’s allergic to.
Remember: just because they don’t call you doesn’t mean it’s good news.
When I started writing this review, I gave them 2 stars because frankly, the vets are very nice — though one seemed scared of my people-​friendly dog … — but the more I think about it, the more I realize that there hasn’t been a single interaction with them that hasn’t left me frustrated with the complete lack of communication.

Warning: DO NOT BRING YOUR PET HERE!
Terrible customer service at the front reception. She had the worst attitude when booking appointments, and also put a new walk-​in customer into our timeslot. Instead of apologizing, she just said to come back in two hours. Unfortunately we still came back in two hours because our dog wasn’t feeling well. But after this appointment, we transferred her medical files to another veterinarian instead.
I understand that this is a business and they need to make a profit, but they make it too obvious that maximizing profit is their top priority. Appointments are about 6 minutes long, so expect to pay $ 50 per minute of their doctor’s time.
They lost me as a customer.

The veterinarian was great with our cat, gentle and reassuring… he didn’t even meow when he got his shot! The pricing was very reasonable. Also, I thought it was really great that they called the next day to see how Weasley was doing after his rabies booster. Great vet clinic!

Came in with my dog who just got into a dog fight. He was covered with blood. And was told that I can’t see anyone without an appointment. My dog has come here for years… Was told I could make an appointment later in the week, or if I wanted to go see an emergency vet in Kits, I might want to take him there… Thanks for all the hard work! I think I’m going to go somewhere else… I’ll never go there again!

Fantastic visit today at Yaletown Pet Hospital with Dr. Hughson. After a bad first vet visit with my puppy at another clinic (see my reviews to find it), I searched a while before deciding to try YPH.
The reception staff were friendly and prompt, and Dr. Hughson was kind, caring, and encouraging to my puppy. She even got down on the floor with him to do the basic exam since he seemed so comfortable and relaxed there. He was wagging his tail the whole time. She took her time explaining the vaccine options to me, and was clearly not trying to promote anything to make money. When it came time to give the actual injection, she got another technician (Meghan I believe?) who cuddled my puppy while I fed him some treats. He literally did not notice the injection, which is exactly the way it is supposed to be. A real world of difference from the last clinic I was at where my dog ended up growling struggling and being restrained (ridiculous & unnecessary for a young pup with a cooperative and prepared owner!) Aside from the vaccine, Dr. Hughson also discussed everything about my pup’s health including flea prevention options, his dental health, what kind of food I was feeding, etc.
Dr. Hughson is only at this clinic one day a week, but she says the other staff there are great, and I take her word for it if the tech and reception staff are any indication. YPH seems to really care about the comfort of your pet, and they have patience and affection.
The basic exam cost a little more than it might elsewhere, but I would pay twice as much if I had to to get this kind of treatment for my puppy. They even have the ability to do in-​house fecal flotation tests to check for worms.
I would really recommend this place. it is clean, pleasant, spacious, and the staff are fabulous. When it comes time to neuter my little guy I will bring him here. Thanks for helping make my puppy’s visit great Yaletown Pet Hospital!

I recently saw that Dr. Spooner is on his way to Botswana again! What a wonderful gesture to reach out and help the less fortunate animals in this world and I truly admire this. Dr. Spooner is also a wonderful vet. In general, I find the staff at this facility very professional and pleasant. My problem is with their prices. Granted, they are not the only Pet Health Care facility to charge very high prices. I believe they charge these prices because people will pay because they love their animals (and they pay when they really can’t afford to pay). If the good Doctor can find it in his heart to volunteer in Africa, how about considering less expensive prices for the folks right here at home. I have a beautiful dog who is part of the family. He is getting up in years and I will be devastated to lose him. I have considered getting another puppy but have decided against it. I made this decision because I believe it is unfair to have an animal at home if you can’t provide the proper care the animal needs. Not everyone in Vancouver is rich and many people are on budgets. Having to pay out hundreds or thousands of dollars is just not realistic. Consider a teeth cleaning for your dog… the price is shocking…$ 1000 is the starting point. I have the greatest respect for Dr. Spooner and his staff but, if you really want to do good in treating animals, consider lowering your prices right here at home. Better yet, publish a sliding scale fee schedule based on the ability of the pet owner to pay. Regardless of our individual incomes, we all love our dogs and cats and pets equally and it pains us to withhold health care because we simply cannot afford to pay. My star rating above is strictly based on the extremely high fee schedule!

This was the most difficult and unpleasant experience we have ever had with a vet. The staff are not friendly and not helpful. I am now just returning from cancelling our appointments and they did not even ask why they simply said «so you will not be coming back? Just wait while I delete you.» A few clicks of the mouse and then said «ok.» And that was it. Horrible service. We will not be going here — ever! They only want to make money and do not care about our family.

It’s pretty upsetting to me to write a poor review for them because we still rely on them to care for our old dog. We usually see dr. Vandermeer and she’s usually good. When she prescribe our dog arthritis medicine, she did tell us to go easy since it causes gastro issues.
Our guy did develop a gastro issue and we saw dr. Spooner because he was available fairly last minute. He was very nice and gentle, talked to my dog through the whole visit to calm him.
He prescribed a couple of meds to calm his tummy, both needing to be taken on an empty stomach but he said they could pretty much be taken together, may be half an hour apart. When the nurse handed over the pills to us, she seemed really unsure and nervous, I felt no confidence in what she was saying as she said just follow what the bottles say.
We took him home after a 300 dollar bill and started him on his meds that night as instructed. He seemed much worse right away, completely lethargic, refused to eat, and pretty much non responsive. We cried for two days thinking this was the end.
Then I googled the two meds and the two sites I read both stated that they directly interact with each other and should be taken at least two hours apart! I was furious but did follow those directions, and guess what, he was immediately better! Why would they give us incorrect directions, when anyone can look it up? It boggles the mind…
They also did additional tests for another fourth bucks and we are yet to hear from them four days later.
I think they are fine if your pets are healthy, but that’s not when you need the help, is it?
Oh, and there is a female doctor there we saw once that totally doesn’t know what she’s doing. I can’t remember her name, but we saw her for follow up after his six month chemo because dr. Vandermeer was away and it was a total waste of money and time as she seemed very unsure of herself or what to do with chemo follow up. I know there are very few better options out there so unfortunately this is the best we can do for now. (14 of 30)
edit: I wish I could give them negative stars. I finally got the final results and the doctor I couldn’t remember, Archeck called to tell us to say he indeed had pancreatitis and needed to be hospitalized for at least two days. We were sad but glad that the cancer wasn’t back. We were still skeptical of her and asked to see Vandermeer when we picked him up the first night. SHE said the tests showed that there were presents of some cells that might mean that the cancer was back! We demanded to know how come Archeck did not say this and she had no answers. Vandermeer said she would have ordered an ultrasound if it were her which Archeck made a point of mentioning was not neccessary! Vandermeer said she would go over it with Archeck and they would get back to us. We took him back the next day for another all day treatment and Archeck called my husband to say yes indeed she missed it, but couldn’t explain why! WTF? The did ultrasound and my guy is full of cancer… They made him go through two full days at hospital for an incomplete diagnosis and after all their «discounts» the bill was over $ 500. It has been the most painful couple of months of our lives and these people made it so so much worse. We will never go back here again for any reason, I will never forget.

I got a puppy! What an exciting time! :) I picked him up from the breeder on Wednesday. My parents, also avid dog lovers, pressured me into booking him a visit to the vet right away. I guess it is a good idea just to make sure that he really is as healthy and perfect as the breeder promises him to be. I was hesitant because I had just spent a lot of money on my puppy/​puppy supplies, and he had just been to the vet to get checked with the breeder and his next shots weren’t due for a month. Though I totally trusted the breeder, I decided to go ahead with it just to be safe.
So I called the vet ahead of time to find out how much it would cost. They told me the examination would be $ 65, and to bring a stool sample when he came in. Oh, nice, I can afford that (kinda). I’d heard about vet bills becoming outrageous, so I was nervous that something would be wrong and I would be dinged $ 3000 unexpectedly. But they said $ 65 so I thought I was in the clear.
The hospital was clean and the staff was pretty friendly. They weren’t over-​the-​top welcoming, but they were nice enough. It was also 9 o’clock in the morning, so maybe they just didn’t have their coffees yet… Or maybe I assumed that if you work in a pet hospital, you love pets… and in turn are enthusiastic about them… but everyone was unexpectedly mellow. I am so proud of my little man that I think I was secretly hoping that everyone would gush over how adorable he is. But, they didn’t. Maybe you just become de-​sensitized to puppy cuteness when you see them every day (and he is the cutest puppy ever, I’m not just saying that because he’s mine. I can’t even walk around the block without at least 10 people stopping to adore him).
The actual vet experience was great. Dr. Robertson was very nice, and she was really good with my puppy. She was only a few minutes late coming into the room (as I expected from my own experiences with doctors), and the exam was quick and to the point but didn’t feel rushed. I mentioned I was concerned he’d get fleas (I’m a paranoid mother), and so the vet gave me a month’s supply of flea prevention stuff for free. Nice!
Then came time to pay. «Okay, so the total is $ 166.87.»
What?
My heart sunk. «Oh… but I thought an examination was $ 65?»
«Oh, yep. sorry I didn’t promo out the flea medication. One second… okay. $ 99.87.»
I was still a little put off by the price and genuinely curious why it was so high when an examination is only $ 65 and my pup was completely healthy. I didn’t want to be difficult so I just paid and left. They emailed the invoice to me. Turns out that the fecal examination cost an extra $ 30 before taxes! Sneaky sneaky! Ask me to bring in a stool sample, but don’t mention that it will cost me extra– even after I JUST asked what the cost of the appointment would be. I guess I can’t say I didn’t expect it… but just remember, everything costs extra! So it begins…
Oh, and another note– it’s been 4 days now and no one has contacted me on the results of the fecal examination. I’m guessing that means it’s fine??? For $ 30, I’d at least like someone to call me with the results! For all I know, they could have just tossed the little baggy and pocketed my money. Who knows?!
I’ll definitely be coming back here, just because I’ve read on here that it is one of the less-​expensive places but doesn’t compromise on quality of care. Fingers crossed that I don’t have any accidents that require me to come here too often! But if I did, I know my baby would be in great hands!

This pet hospital is awesome! I took my kitten here twice to get her vaccinations and they were so friendly and helpful, and they smothered my kitten with love. The vet answered all my questions and was very clear in her instructions, and she was one of the nicest people I’ve ever met. My kitten liked her so much she couldn’t stop purring when the vet was trying to hear her heartbeat.
I will definitely be taking my kitten back here when the time comes for her spaying.

Took our not so hot Pomeranian for his 3^rd visit in the past month. The little guy starts getting nervous about a block away and shivers the whole time while inside, but is to be expected given the nature of the visit.
The staff is friendly, courteous and great with nervous animals. He was definitely not stoked on heading to the back room without us, but managed to exit with a smile so all must have gone well.
I’m sure he isn’t looking forward to his next visit (but that’s not their fault)

This vet is as good as it gets, as far as I know. They did a good stitch job on my baby dog, and they really care about her. Every vet here minus one middle-​aged man is amazing. They truly focus on your pet and try their hardest to remedy a situation. They are also great at calling when your pet is due for a shot, and they send every invoice via email, which is super handy. I like the way they handled my dog before during and after surgery. They really care here.

I work at a dog hotel so I hear alot about which vets are great and which are bad. While Granville Island Vet comes highly recommended, it’s not as close to home for me and I recently found out less affordable.
That’s right, a vet in Yaletown is cheaper than a vet just outside Granville Island!
The staff are very friendly. My french bulldog puppy broke her tibia a few months ago and had to come in for rebandaging on a semi weekly basis. They always great us with a smile and are very helpful and friendly.
Dr. Archek is the vet i’ve dealt with mostly and she’s great. She explains everything to great deal and makes your feel comfortable.
As said previously, don’t let the name Yaletown fool you, the prices are definitely decent. When my french bulldog originallly broke her tibia I had to take her to GI vet, as unfortunately Yaletown was closed. They charge $ 60 for bandaging whereas Yaletown charged me just under $ 20. Big difference. It also took them about 30 minutes to bandage my dog (and she was on medication at that time) when Yaletown completed it in less than 5 minutes on an unmedicated wriggly puppy.
Unless I move miles and miles away I can’t see myself going to any other vet clinic. Even if I move to the ‘burbs I would gladly do the 40 minute drive to Yaletown Pet Hospital. They are that good.

With my new Puppy by my side ready for his first Vet visit, Yaletown Pet Hosp was highly recommended and we where told do not be put of by the name or location… and the source was right.
Located in the heart of town, these friendly warm helpful staff and Vets are a cool great bunch, and their prices do not reflect the location.
After our visit we had follow up questions, the Vet called back promptly with all of our answers and seemed to really love their job. They where also very easy to get in on with our first emergency, and didnt seem to be bothered as it was after their hours.
I highly recommend these guys as they are professional and super friendly with real good pet side manners