Wind Mobile

OK, so the shop’s 6 mins away from closing… I get it. I also get the «not welcome» vibe when a shop leaves the shuttered gate barely open enough to enter through, but I arrived knowing exactly what I wanted.
Another customer was asking for help with her account, saying she can’t get any live help over the phone. The employee takes a personal call in Mandarin before addressing her concern with «keep trying.»
Exit one seriously disappointed customer.
Another personal call in Mandarin, and a distinct look of annoyance at me for being there just before closing.
I have a USB internet stick that just needs a SIM card and some airtime. I ask for the $ 35 prepaid package advertised online. Employee shakes his head and tells me it’s another $ 25 for the SIM, and I probably don’t want that anyway.
«$ 25 for the SIM?»
«Try our service location. Apparently it’s less expensive there.»
«WIND charges different prices for SIM cards at different locations?»
«We can’t do price adjustments here. Try our service location.»
Dear Wind: who trained this guy? Ridiculous.

The service wasn’t absolutely terrible. One of the salesman provides consistently good service but the other always appears indifferent unless he knows you’re actually going to buy something. He was charming when I bought my phone on tab but any other times it seemed like an inconvenience for him to have to deal with me. The few times that I had questions that clearly weren’t going to lead to a sale he appeared indifferent. He had absolutely no personality until he knew I was going to buy a phone. I had questions for him after I made my purchase and before, neither time did he seem interested in answering my questions. It was an interesting contrast. I was left with the impression that he was in no way going to bend over backwards to satisfy me after the sale had already been done. It was all about his attitude, engaging during the sale but indifferent afterwards. Other than that I am satisfied with Wind and my phone. The call Centre reps were really great to deal with, pleasant, conscientious, and empathetic. The plans are good, have some reception issues I didn’t have with Koodo but really need the extra data. Other than that one salesman I’m satisfied with everything regarding Wind. He wasn’t even empathetic that I had to go in after my purchase to deal with an unexpected issue, at the least the call centre staff were wonderful to deal with, couldn’t have been happier to deal with them. If I had based my experience solely on that one salesman I no doubt would have given 1 star, everything else 4 or 5