West Point Cycles – West 10th

I walked in trying to ask about upgrading my drivetrain. The two salespeople on the floor couldn’t help me out, so they made a call to the shop (downstairs?) and relayed more or less what I said to the person on the other side of the phone. I was then basically told that «It’s hard to say without looking at your bike. If you book a maintenance appointment then the shop guys can tell you more…»
At this point, I wouldn’t have even minded if the salesperson tried to upsell me on some components… just *some* sort of information to show that they actually know anything about bikes other than what the Trek marketing material tells them.
I then inquired about getting some cables replaced on my bike. The prices weren’t posted up — only pricing for full-​bike maintenance packages — but it seemed like neither salesperson knew either. They had to spend 5 minutes looking it up… and then quoted me a price for mountain bike hydraulic hose even though I specified I had a road bike.
I’ve gotten free — almost step-​by-​step instructions — on how to *install* components from other bike shops, never mind trying to sell me anything.
I got the sense that this is a good place to go if you’re not much of a DIYer and just want to throw your bike at someone and go «Here! Fix it!» and don’t care about the cost, or want to buy a bike and don’t know what you want.

I’ve been bringing my bike here (both locations) for the past decade and I have to say that the staff here are exceptional and care about their customers. I usually bring my bike in November because that’s when they have tune-​up specials. My handlebars were missing end caps and they put them in for free since it is a safety hazard. They also changed the fork oil in my front suspension without charging me.
One bad thing is that they don’t seem to offer as much discounts on their new bike sales as other stores.

Updating my review to again say «this place is *great*».
After a huge change in our vacation plans, my friend went to West Point Cycles (where they know her) and made arrangements to get a full suspension mountain bike rental for me for a few days. The people here were awesome and lent me an *amazing* bike. On top of that, they gave us a great price!
This is seriously one of the best bike shops in the Vancouver area. Any time I’m in Vancouver, this will be where I go for my biking needs.

Awesome shop because of the truly great service. Super helpful and they don’t try to sell you anything you don’t need. I’ve bought two plus bikes from them now… my first bikes in 20 years. Thrilled. Also nice atmosphere, spin classes, and group rides! Fantastic!

I’ve had consistently great service here over the last few years, whether for repairs or for buying a new bike. The staff are very knowledgeable, courteous and helpful. There is no hard-​sell. They were great about moving gear from my old bike onto my new bike (with no labour charge). I’m happy to have them in my neighbourhood, but would travel to come here even if they weren’t.

Excellent, energetic, caring staff that go out of their way to treat you well.
I brought my new Trek road bike to Bicycle Sports Pacific in Vancouver because they specialize in servicing Trek bikes. The staff appeared dour and acted as though I was interrupting them with my business (the store was empty).
They declared that my rear wheel was out of true and were unsure of what to charge – so I recommended a complete tune-​up. The following day I returned: my gear shifters were totally crooked, not much work had been done, and the back wheel was malfunctioning again shortly afterwards.
I then brought my new Trek road bike to West Point Cycles at 10^th and Alma (after booking an appointment – they’re popular!) because they specialize in servicing Trek bikes. They made no immediate assumptions about what the problem might be and told me to come back later in the day. Upon my return, they patiently explained how it was a rear wheel hub problem, that they tried to disassemble, repair, and reassemble the hub – but to no avail. They reasoned it was poorly assembled in the first place, poorly repaired, or that it was just a bum wheel.
So, what did they do? They replaced the hub and wheel (the bike is still under warranty) and did a general tune up for free.
The folks @ Bicycle Sports Pacific didn’t recognize the problem thus couldn’t fix it. Of course, this didn’t prevent them from treating me poorly and taking my money anyway.
The folks @ West Point Cycles are actual professionals that approach your bikes problems with confidence and interest.

I have brought a few bikes to be repaired here after a recommendation form a friend. Their service was ok and they did a decent job of explaining what work needed to be done before I left the store. I wasn’t overly impressed with some of the cost for parts. The markup seemed steep.
After going here a few times I realized it costs more to fix my bikes than my car. But hey its on the west side and I have to think most people that shop here aren’t too worried about costs.

I purchased a DeVinci Copenhagen from another bike shop two and a half years ago. While I took advantage of the free year of service following the purchase of the bike, I was never enthralled with how they treated me as a customer. I live just around the corner from West Point Cycle so started taking my bike to them for service. I was so happy with them that my husband purchased his first hybrid (Rocky Mountain) from them just over a year ago. He has been really happy with his bike and the helpful staff. So, two days ago someone stole my DeVinci (a great bike, btw) and yesterday I bought a replacement bike (Trek 7.5 FX) from West Point Cycle. The store was really really busy — a long weekend, GranFondo next weekend, etc, etc — but I got all the attention and advice I could ever ask for. They were especially sympathetic regarding the theft of my bike and went above and beyond to get it ready for me by the end of the day. They have a full range of bike accessories, clothing, shoes, pedals — everything you could possibly need to outfit your bike and yourself.

Purchased my first road bike at this shop this month: entry-​level, women’s specific and at a good price. Decided to go with West Point instead of another shop for their great selection but more particularly, their exceptional service. They were very attentive and patient with helping me find a bike within my price-​range that was the best fit. They got me fitted, geared out and excited to ride. Will definitely be coming back to this shop for my cycling needs, for years to come.

Last year I got screwed fixing a flat at Bikes on the Drive. Terrible rude service, took 3 days and cost ~$ 16. I vowed never to go back and became very skeptical of these one-​off Vancouver bike shops.
So now with two flats I decide to bus back to my old neighbourhood (30 mins each way) and visit West Point Cycles. Hadn’t been since 2007 but they were always great.
So I walk in with two flats and they ask if I want to wait. The teamwork and camaraderie was exceptional as two staff had fun changing my tubes out. They competed, we just hung out and had a great time. Total price: $ 24.62. Two tubes, no labour and ten minutes.
Bikes on the Drive seriously wasted my time and money over a simple flat and can frankly suck it. 30-​minute commute or not, West Point Cycles is back to being my go-​to shop.

This review is for both West Point Cycle stores.
I purchased a road bike from West Point cycles. The following is with their 1 years tunning /​maintainer warranty.
I would recommend a visit .
+ Positives
+ friendly staff, appear knowledgeable
+ did not try and up sell me
+ willing to do what ever necessary to make my riding experience comfortable (change saddle position, new stem, etc.)
+ you get a discount on all the gear you need (~10%) if you by a new bike from them
Negatives
— check your bill over carefully (I have heard of a few incidents of double charging etc.)
— one or two extremely annoying sales people (as to be expected)
This kind of place is based on its the relationships they make with their customers. They new my name right away. This is one way to ensure loyalty.

This is a great shop. I have purchased a commuter bike here and have also used their repair service several times for tune-​ups and installations on my road bike.
Their sales staff are very friendly and knowledgeable. They will also work with you to come up with different options within your budget (including looking at previous year models and gear options). They carry mountain, road, touring and commuter bikes, in addition to a variety of clothing and accessories.
I have always received top notch service from this repair shop. Bikes always come back with everything in order and practically float out of the shop.
Overall, this place is great. Only downside is that given their great reputation in the community, you may need to book repairs and maintenance several days in advance. Also, like all bike shops, they only carry specific brands (for sale).
Best bike shop in the city so far.

I found my dream mountain bike here — pink. Excellent front shocks. There were gears and stuff, and did I mention it was pink? I know what I want from Santa this Christmas.
Aside from my dream pink bike my boyfriend loaded up on a helmet, shorts, shoes, and gloves and I strolled along drooling at things and found an upgrade seat for my bike (yah, need to upgrade that).
Anyways, awesome shop with awesome staff, and ummm… awesome product! Awesome!

Bought two bikes here in an eight year span… Brodie then and now RMB Solo CXD
Great bike shop in the hood — Now stocking RMB, Gary Fisher, Specialized to name the major brands. Also offers personalized fitting for $. Bicycle servicing as well.
Good selection of accessories
Helpful staff and prices fairly competitive