Vicki’s Nail Studio

I got a mani/​pedi gift certificate for Mother’s Day and I was excited to finally used it. I made an appt for last Friday and it was one of the worst I have ever had. The girl who was doing it did a half assed job at best. I have had a better foot and calf massage by a wet noodle. The polish is all streaked and uneven. Seriously the worst pedicure I have ever had. Never going back to Vicky’s nail salon ever.

WESBROOK LOCATION REVIEW
I had to go on and review my experience at Vicki’s Nail Studio because I wanted to give those who may be deterred by some bad reviews on here faith that this will NOT be the worst experience of their lives.
My regular spot was closed and I didn’t want to travel to far, so I figured I would try out Vicki’s having seen it before at UBC.
It was very very empty. There was a woman having her shellac removed when I came in and aside from that, no one else in for the rest of my time there.
I had a shellac mani and a regular spa pedi.
The massage with the pedi was amazing, and the woman did a really good job. My mani was also great, although at the cost of $ 35 i thought that they could have done a bit more — all the hand love was shaping, cuticle work and polish. There was no massage or anything included in the mani.
I really liked that they weren’t so hard on my cuticles, my regular place clips cuticles until your nail bed is bleeding which is unpleasant, so I might actually continue to choose Vicki’s instead.
I agree that it is pricey, but I was happy with my experience.

First time I went (to the ubc location) and it will be the last! 42 $ (15% tip included) for a shellac manicure and it lasted 2 days !!! A huge waste of money and the girl doing it was sweet but did not know what she was doing… she didn’t give the shellac, enough time in the «hand ovens» as I like to call them, and went way to thick with the shellac itself. NEVER GO HERE I wish I could treat this manicure as a retail sale and return it to get my $ back.

Also reviewing their Wesbrook location. Whenever I call for an appointment, they try to make me come earlier than I ask, even though most times they clearly have no other appointments, so I’m guessing they just want to finish asap?
Once I booked an appointment and went on time, to be surprised that they’re «running late» and asked me to wait 20mins, which I had no time for. They could have innformed me earlier. A waste of my day, could have done something else with my time or simply went somewhere else.
The ladies who work there are rude, whether on the phone or in-​person, very dry. Cuticle work very hasty. Colour application isnt too bad. Wouldnt recommend it, would rather drive a bit further to get muchhhh better service at the same prices

I went to find the Unilocal Review for the Vicki’s in Wesbrook Mall at UBC but could not find a page so I decided to voice my opinion out about their establishment here.
The staff was SUPER rude. The two ladies that did me and my friends nails were literally insulting us in Mandarin because she thought we wouldn’t understand. Hello? We are in Vancouver! Just because we speak English around you doesn’t mean we can’t understand when you insult our nail beds or polish choice.
It was so infuriating too given she would shit talk us in Mandarin around the other girl but when our technicians spoke to us, they would speak very calmly. Honestly, would not recommend this to ANYONE. There are far better nail salons out there that provide a much better service.

I am sitting here at Vicki’s, looking down at my toes and wondering if I just had bad luck today: the nails are crooked and of different lengths, and the polish is streaked and inconsistent. The girl who did my pedi seemed sweet, but certainly is inexperienced and seemed confused when I gently expressed that my nails were unevenly cut. There are dozens of places to go in Vancouver, and I definitely won’t be a returning customer!

i used to go here somewhat regularly until about a year ago, but I recently went for a shellac mani/​pedi. The staff seems to have changed quite a bit and it has an atmosphere that is like an assembly line My mani/​pedi was disappointing, rushed and poorly done especially my fingernails, which chipped within one day and had bubbles in the shellac. Very rushed and not relaxing or even enjoyable.

I came here for a shellac mani and the polish must have been off or old. By the next day, the polish had bubbled up on every nail and started peeling around the edges. I went back in to show them what happened in under a week and they would only offer to remove it for free. They would not redo it without charge as I had missed the 3 day window. I went in again today to talk to the owner and had the same result. (No resolution or offer to correct and redo it).
What terrible customer service! I will not be back and will tell everyone else I know to avoid this place.

I went to the location in Wesbrook village. I wouldn’t recommend it. When I arrived the TV was blaring –not at all relaxing. I went for a manicure and pedicure, but only received nail filing and polish on my feet — no soak and she didn’t even touch the cuticles. I tried to communicate that I came for a pedicure a few times, but I had trouble communicating with the staff member and finally gave up. She didn’t seem to understand. The polishing job was clumsy, and the skin on my toes has a red glow where she tried to remove the polish that went onto my skin but didn’t quite succeed. For the manicure, there were only two people in the entire salon, and they had both of us sitting squished together at the same table. During the manicure, one of my nails accidentally brushed up against a towel and had an imprint. When I pointed it out, the woman simply painted over it with another coat of polish, leaving the imprint of the towel still there. Similar to other comments, they put on five coats of polish (the colour of which, incidentally, looked nothing like the sample nails). My nails still weren’t dry, even after sitting under a dryer for forty minutes — a cheap little dryer which they balanced on my lab while sitting on an uncomfortable couch in the waiting area despite all but one of the pedicure chairs being empty. My nails were scratched before I even left simply by getting my wallet out of my purse. In the end, they charged me $ 50 — only $ 2 less than the mani-​/​pedi– combo, which I had come in for in the first place! I definitely won’t be back.

First time here and I really am happy with my pedi! About average price for this area ($ 35). Pedi was not rushed and turned out great. Really relaxing too! They also have a great selection of colors including a new line of Essie polish.

My last visit I went with a friend and the service was not good. the gal couldnt communicate with us. I guess when I went the first time, Vicky the owner was alone and she was the one who did my nails. When I went to get my coupon they were ok but even if I pay cash it wouldnt combine. she took a piece off her skin. totally disappointed for bringing my friend there. It supposed to be a treat for her and it turned out to be a bad experience.

Best place in town for a pedi!!! Staff is great and always takes the time to do a great job even when they are busy.