Td Waterhouse Discount Brokerage

I am a very long term customer since the Market Partner days of 1994. Service levels have deteriorated to completely unacceptable. Numerous instances of ignorant inconsistent misleading information provided. Constant nickel-​and-​diming. Overcharging. Countless hours spent on hold as no-​one answering the phones during busy trading hours. Trading interface is plagued with glitches. One word of advice: Avoid!

I was quite happy that I finally found TD Waterhouse, since I was desperate to find a Canadian financial institution that could handle my Canadian retirement account when I moved back to the USA. (The US government imposes harsh reporting requirements on foreign brokers.) I had previously been screwed over by Virtual Brokers and by BMO.
TD Waterhouse told me when I opened my account that they were licensed to do business with US citizens resident in each of the 50 states. This was 94% true: In Oct 2014, when I called up to make my first stock trade, I found that residents of Virginia, Louisiana, and Nebraska can’t trade on their accounts. However, this didn’t affect me and TD waterhouse is still miles ahead of BMO and Virtual Brokers for US citizens resident in the USA.
(Virtual Brokers will promise that your account will be accessible after you move to the USA, but they they freeze your account regardless of your US state of residence. BMO will open an account for you, but then freeze it, demanding you come back with more ID. As of Sept 2013, BMO had restrictions on more US states than TD had in Sept 2014.)