Staples

Came here couple times a year and I have to say don’t expect too much service here. Its hard to find customer service. Yes if you need help you might as well just walk around the store and you might end up finding what you need. Or you could just youtube or google. You will definitely find better answers that way.
They have parking upstairs. But for me because I am in the hood, I just walk over.

Called to find out if they carried something in store before I drove in to pick it up. After being on hold for 5 mins the recording said they were too busy and to call back later. Not even chance to leave a msg. Now calling someone else

Store is a bit spred out but found what i wanted.
Low rating comes from the staff cutting up and destroying new company shirts that have been replaced with newer design. They are not allowed to donate them, such waste. When I asked the staff member he said it was the worst thing about working there, the amount of waste and that they have do destroy so many products as per contracts with suppliers. Way to turf our resources.

I came here to get multiple laminations done for some of those print at home concert tickets for keep sakes and the service was okay. For some reason they were backed up and were unable to laminate that day, however, had a reasonable turn around the following day. The guy seemed a little on edge with the long line up and the questions. Very understaffed in the copying department, however, did the best that he could given the situation.

I will never shop at this location again. The first time I had an issue with them was in the copy center. The sales person was so rude to me that when I asked to talk to her manager they hung up on me. When I called back they said it was an «accident». So I let it go and stopped using their copy center. Then last month I bought a computer bag from them (on October 14^th) and was told it was a great bag and that the manufacturer never skimps on quality well today November 17^th the bag is beginning to rip. When I called they said they would transfer me to costumer service but when they did someone picked up the phone but didn’t say anything for 5 minutes (I could hear them talking to costumers but they wouldn’t respond to me). So I had to call back again and this time I was told that I couldn’t exchange the bag because it’s been over 30 days (yes, three whole days over). This place sucks!

So, I was on a mission to find some good inexpensive pens that were of good quality. I was also on hunt for a good stylus for my iPad as well. A friend had suggested that I check out Staples because he’s always had good experiences with their supplies.
Well, I walk in and am greeted at the door by a Staples employee who informs me that should I need any questions answered or help, just ask and they’ll be there. Which was nice because he didn’t proceed to follow me or pester me in any way. I was able to browse and look around as I pleased.
Finally, when I did need help with trying to figure out what the difference was for each stylus and why such a big price difference, I received an informative answer. I wasn’t made to feel like I was an idiot for not knowing.
Nice staff. They’re knowledgeable about their products and so far so good on the pens. I didn’t end up getting a stylus.

I know it’s hard to get excited over a Staples, but I like its location & layout.
convenient underground paid parking too, feel safe too, well lit, good-​looking elevators – not grungy at all. In fact, it’s connected to a business building too. Will reimburse too.
Store split into 2 parts; the right side is where the office chairs, computers, printers, accessories, etc.
Then a mini-​hallway, past the washrooms, to the left side, where it’s all the office supplies you can dream of, as well as the copiers & other custom-​stuff you need help in.
Usually do find the wait times much better than Richmond’s, and quite helpful too.
Cashiers on both sides.

I don’t really like to write negative reviews, so I will keep this one short. I enjoyed using this Staples for a time, but the last few jobs I received declined sharply in quality. Additionally, some of the staff are extremely unpleasant and downright rude at times. Your mileage may vary, but I personally see no reason to continue patronizing this store.

Since my last disappointed review, this Staples location has improved DRASTICALLY.
I have returned many times since this new review as I often need to use their print centre. Their staff always greets people at the door and always seem happy to help with whatever I’m looking for or whatever I need help with.
This is an example of GREAT customer service turnaround and a company really listening and caring about their customer’s concerns.

Need pens and stationary? Staples has it. Need printers and desks for a home office? Staples has that too. However, this location of Staples is a little disheveled, has staff that span the entire range from absolutely abysmal all the way to fantastic, and pricing that stretches from poor to competitive. As a result, this location of Staples will be a place that will almost certainly have all your office and stationary needs, but does nothing to make it stand out or want you to go out of your war from using other office supply and copy stores in the area.
You can find a large variety of pens, paper, and all the sorts of stationary your heart could desire at this location of Staples. Every item type has multiple name brand choices along with Staples brand alternatives as well. Surprisingly, sometimes the Staples brand items are very close in price (or in a few instances more expensive than) brand name items, but are typically much lower in quality. This really surprised me, as most people may expect store brand items to less sleek or slightly lower quality than name brand items, but that’s why they are priced lower. This is the first location, of any store really, where there is a significant difference in quality of the store brand items at times, with no reflection of savings in the price. Going to other office centers, some being other Staples, the store brands are always lower in price than others. Now, some of the pricing at this Staples location may have been mistakes, but seeing such difference in price on at least 3 different items I’ve been directly looking for, it makes one wonder.
Store brand vs name brand aside, Staples doesn’t always provide the most competitive prices on items. Just down the street is DeSerres and London Drugs. Many times, these others stores have provided me substantial savings compared to Staples on office supplies and electronics. However, due to its’ location and it being a one stop location, my laziness kicks in and I end up just going to Staples, despite paying a bit more if I were to go to a series of other stores.
This location of Staples also has a large copy centre, which I have strongly mixed feelings about. Some of the staff are beyond helpful and are incredibly knowledgeable. For example, some staff are able to tell you exactly which copy method will be the most cost effective and quickest just off the top of their head. Additionally, if you’re really in a bind, and I have been, they’ve taken pity and printed my items immediately for no or minimal charge. In direct contrast to these great people, there are staff at the copy centre which are rude and mean spirited. These staff constantly talk down to customers, make mistakes on print orders with no apology, and place in wrong, more expensive pricing. Having to prepare for a wedding a few weeks ago, me and my wife used the copy centre more than a dozen times, witnessing and dealing with both types of staff. Personally, for sanity sake, I would avoid the copy centre unless you feel lucky that day.
All-​in-​all, Staples on Broadway by Hemlock does nothing to really entice people to come back. It will almost certainly have all the office items you need, but not necessarily at a lower price or better quality than other stores in the area.

Decent pricing. Decent selection of business and office supplies. Reasonable electronics.
A-​OK

I bought something from here the other day and learned that they now charge for shopping bags. Tip is to bring your own!
I find it funny that they sell a lot more than office supplies now. There were some household cleaning products like those from Swiffer as well.
One thing I don’t like about this store is that it is separated into two areas. There is only one entrance and you have to go to the back of store and use a ramp to get to the other area. Unfortunately, I can’t go directly to the second area because they don’t allow you to enter there.

Staples and me have had our ups and downs. There’s their lack of fashionable laptop bags, the hidden portable flipcharts, and that whole fiasco involving them not having the sticky goop that adheres plastic cards to cardboard.
But this time –I went in with no expectation — and guess what? I got great service from a clerk whose name badge read «I’m not on commission.» I liked him already!
With a new Mac and an old camera, something just isn’t meshing — and unfortunately, its my trusty old camera. So, I was looking for something that would be… well…pretty (don’t judge me, this is how I chose my car too — «I want the shiny blue one!»)
Trying hard to avoid eye contact with the expensive, pretty pink number, I focused my attention on the sales clerk who was explaining about camera quality being the most important part of selection – he made good sense! The best part, it didn’t feel like he was trying to «sell» me on anything!
Actually, I think if the clerk had it his way, I’d walk out of there with a memory card reader, which yes, would solve my problems of compatibility, but not my desire to buy something new and pretty (and with 10 mega pixels to boot!) Isn’t it nice to have no pressure, laid back attitudes when it comes to electronics? I think so!

Last time I visited this Staples, I was trying to buy clipboards. This would seem simple. But they only had one of the type I wanted. I wanted to get a few. This is where it got less simple. I had to wait in line forever at the desk to speak to a staff member (there were none around on the floor). Then she couldn’t help me directly and had to get another staff member. He finally showed up and after some confusion he went searching for more clipboards.
In the end, he couldn’t find them, even though his computer told him there were more somewhere in the store. It was a waste of time for me, and I didn’t leave with what I wanted.
My past experiences at this place have been fine, but I didn’t have a need for customer service before this experience. It’s a big shop and the staff members definitely seem under-​excited to help customers. But for buying pens and paper or a printer off-​the-​shelf, you get fair prices and a equally fair selection.

I don’t mind Staples. As far as basic office supplies and stationary go, they generally don’t mark things up to exorbitant prices and often host sales throughout the year. That said, however, they are a large company and can afford to do as much so I would generally prefer to go to a smaller stationary store when in need of stockpaper or dimpled art paper.
For pens and such, Staples isn’t bad.

If I need to buy a printer or some other office machinery, this Staples is where I go. They have good sales, this location is never too crowded, and the salespeople are pretty helpful. However, I will not make the mistake again of going here for my photocopies or printing. The copy centre is so ridiculously slow.

so we’re moving and I just discovered the most amazing thing, I am sure other people know it but I just found out today… Staples carries every thing you need for that big moving day extraviganza.
I went in there today looking for envelopes and I came out with three huge bags of crap… packing tape, popcorn, bubble wrap, and shrink wrap. Does anyone else like shrink wrap as much as I do?
The staff were very friendly and the service is always great, I find it hard to navigate this location because it is split into two different stores (must have expanded) the tech stuff on one side and the office stuff on the other so you really need to know what your looking for when you go because that will determine what side you go into.
Oh crap I forgot to get envelopes!

Great for office supplies and electronics.