I needed 20 copies of a 16-page presentation printed and binded for work. I had it in Powerpoint format but the Print & Copy associate was able to convert it to PDF. However one page was not converted properly. When I tried to convert it myself, it was fine. The associate I dealt with was nice but need manager approval to reprint that 20×1 page for free. Unfortunately the manager would not acknowledge Staples’ error and would not reprint the one page without charging. This was a $ 287 order and the reprinting costed $ 24. The reprinted pages were off in colour so the supervisor Tom waived the $ 24. I was planning to boycott this Staples location but the supervisor Tom was very understanding and left things on a good note. I’ll use this Staples again but be more cautious. I typically need something printed here 3 times a month.
Tasman N.
Tu valoración: 2 Vancouver, Canada
I usually like go to this staples to shop because of the parking and the friendly staff, but today a Asian guy dress with black polo shirt give me a very mean attitude. I order a phone online for my wife and I see a stain on the screen, I try to remove but no luck, so I brought it in ask for help if they can remove the stain if not just want to exchange it, that mean I still want the phone. But his face is so like«you want to take advantage on the return policy» and he check the phone back and forth, and give me a very attitude tone«Obliviously there is a screen on the phone». Excuse me if I saw it I won’t come in to let you insult me with your attitude, where is the customer satisfaction guarantee now? May be I just come in and buy my stuff and get out next time.
James B.
Tu valoración: 1 Vancouver, Canada
I wanted to get some documents scanned and printed. The staff were really unhelpful, a ‘why are you bothering me’ kind of attitude. I was also told you can only pay for scanning with credit card or store gift card. Totally useless to me so. I went to the convenience store at Renfrew and got it scanned for less than a dollar, and could pay by cash/debit/credit.
Jo W.
Tu valoración: 4 Coquitlam, Canada
There is so much parking in front. You never have to worry about it. Here buying a business card holder.
Shila B.
Tu valoración: 4 Vancouver, Canada
I came here to get some lamination done of my e-tickets stubs for my concert stub collection. The guy in the copy center looked and acted emo. I could tell that he hated his job. I felt bad for him. They don’t have the 3 mm lamination anymore, therefore, I had to settle for the 3 mm which makes my stubs a little thicker and hard to put in the binder. They did offer to send my tickets away to get it laminated but I am possessive of my ticket stub ’cause if they get lost I cannot replace them at all. Prices have gone up. A single sheet is now $ 2 and some change for an 8″ by 11″. I did get some light blue non xerox graph paper for the layout of my zine. This was the only branch in which I was able to score double sided light graph paper.
Mo K.
Tu valoración: 3 Vancouver, Canada
Not much selection. We came to buy office chairs and desks but nothing appealing. They have the same stuff at Ikea for half price
Sarah R.
Tu valoración: 2 Sydney, Australia
The staff member who assisted me was certainly friendly and helpful enough. She showed me how to scan pages. But the computer or the Internet needs upgrading. BADLY. Being charged $ 6.72 to scan pages and email them to myself is ridiculous. It shouldn’t have yaken that long! The staff member explained that it’s always slow. So do something about it. You are ripping customers off!
Diana B.
Tu valoración: 4 San Ramon, CA
Staples is a great store. They always have crazy deals going on and as much as it would seem like they would be expensive, as opposed to going to Walmart or somewhere else for your office needs, they actually have great deals! They have a huge selection of everything, They are conveniently located along Grandview Hwy, and they have excellent customer service! Always enjoy my staples experience
Tina H.
Tu valoración: 5 Vancouver, Canada
Everytime I come here I am reminded why this is my favourite Staples in town. I am always greeted by a friendly staff member upon entering and after a few minutes I always have someone check in with me to make sure I’m finding everything okay and if I need a hand. Sometimes when you have people ask you things like that, you can tell they just say it because it’s their job, but you can tell the staff genuinely seem to enjoy being here and want to help out! Their selection and layout makes it pretty easy to find the things you need. I once was on a mad hunt to find a specific type of gel pen and even though with the help of a staff member we weren’t able to find them he had someone looking through their stock book while he looked on line for where they may be supplied, I was impressed at the extra mile they took and it wasn’t even for my sake alone– they were genuinely into helping out! These guys are awesome.
Simon K.
Tu valoración: 4 Vancouver, Canada
One of Staples newer stores, and one which is closer to the area I live, this is a store I frequently visit everytime I visit Tisol next door. They have a great selection of stationary, but what really gets me at this store, is there selection of other things, like computers, cameras, electronics, and video games! This store also seems to have the tendency to have better sales than some others I have visited. I even asked the question to a person working there, and they said sale prices are dependent on stores. I think not many people know about this Staples, and still go to the one on Lougheed Hwy. Well, remember next time, if you live near Renfrew, you do not have to go all the way to Brentwood to go to this store!