Simply Computing

Was looking for a new mac computer. They were able to answer all my questions and were extremely helpful. Walked out with a new computer today and I will definitely be going back to them for future mac needs.

My mom bought her first Mac from you many years ago when you were in Surrey. Ironically, we’re both teachers and my Mac Pro helps me create and edit the documents I need for my students. Your reputation is stellar.
Kudos to you and especially Andy who was an exceptional service rep.
You are an important part of Vancouver’s tech scene since more and more people are coming to Apple for the beauty and functionality of all their products. I have been a fan since SFU offered the Mac to students and faculty. Alas, I was too poor to buy one.
You are on the top of my list.
Thanks.
Regards,
Franklin E Gharrett
English Instructor
CINOP, Kingdom of Saudi Arabia
Jazan Economic Region

I came in with my wife’s slow as molasses MacBook wondering where to start. Then, as I briefly waited in plush chairs for service, was a list of services and what jumped out but the solution to my problem.
«Eliminate the spinning ‘beach ball’ with more RAM»
The service tech then quickly check all my computer systems making sure all else was good, checked my
Mac in, advised me on a back-​up unit and gave me a time for completion… the same day!
Super helpful, polite and knowledgable.
Very happy:)

My good ol’ mac was starting to fail on me, and since I needed it for work, I decided to buy a new one last November. Instead of going to the Mac store, I went here because of their loan offer.
When my friend and I went to check it out the first time, the sales staff helped us right away, and we bombarded him with questions. He was very helpful and knowledgeable. Though I was devastated when he kept saying that Photoshop 5 files will not open in 6. I thought I was doomed, only to find out later that that was not the case.
After much research, I returned to finally make the order. The same sales guy was there to help me, but the order took forever. Not sure why. I simply can’t be the first person to ever buy a computer from them. There was an older couple who waited for assistance, but since staff were occupied and it wasn’t going anywhere, they left after a while. Sheepie became a bit restless after a while too.
I decided to take on the 12 months of interest-​free monthly payments. You could do up to 48 months, but after the 12 months, your interest was like 19%! So I would pay off the remainder at the end of 1 year to avoid such interest. Because the total is broken up into 48 months, each month’s installments are quite low. I would like it a bit higher, so that I am not having to pay a huge chunk at the end of 12 months, but still, it does give me time to save up in the meantime. I also kept asking what my monthly payments were, but it seemed like it was a mystery to him and I sort of assumed it was the amount as I peered over on his screen.
Two or three days later, I got the phone call from the guy saying that my custom iMac has been ordered. Yay!
A day later, he called again to tell me that financing went through and I will start being charged monthly.
3 days later, I get a call again saying that he would be able to get $ 100 off by getting a computer that was already built and the store would install the 32GB RAM upgrade that I had originally ordered. He said this would be cheaper, so I said, why not.
3 days later, I got another call and was told to come into the store to sign the order form for release. He now said something like on the lines that installing 32GB themselves would be more expensive — or something happened — I can’t recall now… he even said for all the time and inconvenience that he would still give me the small discount. That never did happen.
Things dragged on, and it wasn’t until a month later that I finally got my iMac! Luckily, I didn’t have much work at that time, so using the old iMac sufficed. Otherwise, if you’re in business and need products fast, I would likely have been extremely frustrated with their service. It took more time than buying my new Yaris!

The team at Simply Computing is fast, efficient and knowledgeable. Since the 80s I have bought all my computers from this store and anytime I have had an issue the service department has come to the rescue. Please thank the team for the great service

I was recommended to bring in my Macbook to simply computing by a colleague of mine who is a long time customer with them.
I went in there with the intention of receiving advice when it came to increasing the general performance of the computer. A «genius» or however you call the service staff, kindly sat me down at the front desk. He immediately introduced himself and started probing into the issues that I was having. As a very busy person I wanted a quick, friendly and genuine solution; which is exactly what I received.
I had the RAM upgraded and a 512gb SSD installed and my computer is now faster than ever. I got my computer back in less than 24 hours. The staff let me know that if I needed to upgrade machines later on that I could trade in my old one and upgrade it at a later date.
The staff was very accommodating, friendly and most importantly genuine. I highly recommend this place if you’re looking for a quick and humanizing experience.

I enjoy the service I get from these guys.
Have been using macs for as long as I can remember and I appreciate the quality of the products.
But, if you go to a place that doesn’t provide excellent customer service, you can easily end up paying more than you need to for things you don’t need.
At Simply I get good advice I can trust from people who are knowledgeable and easy to deal with.
I just wish they had more convenient hours.
Simon

They sell all new products for the same price the original manufacturer sells, but they usually overcharge for used products ($ 400 for a 6-​year-​old base model MacBook?). However, if you know what to look for, you can get good deals here, but it’s very hard to. I got a 4-​year-​old 17-​inch MacBook Pro here for $ 800, $ 50 below what it typically costs on Craigslist and way less than their normal price, in mint, lady-​used condition only because of a bad battery.

We’ve had two really good experiences here.
1. We had a Mac issue with lost emails. They helped us resolve it at no charge.
2. We were having big problems with iTunes, Family Sharing and Home Sharing– trying to get all our music so that we could all (family) use it. We had bought music on 2 apple ids and put in on Mac, PC and iPad over several years. We called and booked an appointment with Curtis. He spent about an hour with us, explained the issue and all the things we had spent hours/​days trying to figure out off the net on the Apple site and discussion boards. He was clear and funny. We left having really enjoyed ourselves and having fixed all our issues and more. The charge was a reasonable $ 60, certainly fair and much easier than all the hours we had spent.
I’ve never had a «bad» experience at an Apple store, but it’s a long way from us, the wait is always long, and the place is always crazy. This is a great alternative and Curtis was awesome.

I’ll start with a positive. Over the phone, a woman named Liz who I spoke with with was very pleasant and customer service focused. In the store when I brought my MacBook in, the service clerks clearly let someone budge in front of me, then they were extremely unpleasant when I was hoping for help with my MacBook that kept crashing. Flash forward past my call with Liz who told me my logic board was shot, and I went to pick the MacBook up which took 20 minutes during which the clerks openly complained about a customer who kept calling and tried to charge a poor woman a $ 150 restocking fee for something she had bought the day before. And in the end, I repaired the MacBook myself by baking the logic board. So while I stand by Liz’s great customer service, I can’t overlook the rudeness of many others who work there.

I bought a screen protector from this store back in Oct 2013 when i got my iPhone 5S and the staff put on the screen protector for free! Shocked and pleasantly surprised!
The other times I’ve been here, i can honestly say if you know what you’re getting, just make the purchase and get out, and you’ll be satisfied.
When I actually asked them for service, they overcharge significantly for RAM and for installation and testing. I ended up getting the RAM from NCIX or eGlobal and just installing myself for my home mac mini, macbook pro, and my work iMac. Saved hundreds by not going through them.

Take $ 400 worth of hardware in for service (AirPort Base Stations), some of it purchased from their Victoria store. Asked to leave it as the service guy is out for lunch. Play telephone tag all afternoon and finally receive an estimate of $ 49. I ask them to proceed but then told I must prepay. Surprised, I explain that I’ve never had to prepay for Apple repairs, even at their Victoria store. They say it’s policy.
I need my stuff fixed so I’m ready to give them my credit card info but then I’m told «You may have a credit number but we have no way of knowing if it’s your number. We don;t take credit cards over the phone.» So now they’re expecting me to come back to the store, give them my credit card info, them come back again once my stuff is repaired?
I’m going to the store, pick up my equipment and never walk into any of their stores again.

Terrible customer service. An complete failure in terms of how to treat people. DO NOT GO HERE.
I walked in with a MacBook Pro that needed a diagnostic. I was directed to the repairs desk and instructed to wait and someone would be with me. I waited 30 minutes. Sitting. Waiting.
After 30 minutes I got fed up and went to the sales desk and said I wanted to drop the laptop with them as I had to leave to make it to another appointment. They took my contact information. Before I left they said that normally they need to take a deposit but in this case they would waive it.
Two days pass.
I call them to check up on the status of my diagnostic. The service person who answers finds my work order and says my diagnostic is on hold until they get a deposit. I say that my deposit is waived. He says to hold on while he checks with his manager. I get put on hold for 7 minutes. On hold. Waiting.
After 7 minutes of being on hold, their telephone system takes me off hold and cycles back to their automated answering system. So I call again. No one answers at the service desk. I keep calling for an hour. No one answers. You would think that the service guy who just opened my work order (which includes my contact info) would call me back when he discovered the first dropped call. No.
So I keep calling. No one ever answers the service desk. I leave a voicemail at the service desk. No one responds to the voicemail.
So I try the sales desk. A sales person answers and I ask to speak to the manager. I get transferred to the manager’s phone. He doesn’t answer. I leave a voicemail with the manager.
I keep trying to call the service desk. I call every 15 minutes for 2 hours. No one answers. Finally someone picks up the phone when I call. It’s the service guy I talked to before. No apology. He says the diagnostic can’t be done without a deposit. I ask to speak to the manager. He puts me on hold for 7 minutes AGAIN. The telephone system cycles me back AGAIN.
Finally the manager calls me back. 2 hours after I left a message on his phone to call me back immediately. He says the person who said my deposit could be waived was wrong. They want to get paid.
I tell him I’ll pick up my laptop and take it elsewhere. Somewhere that cares about their customers.

Back in 2007, I went to this place for repairing a powerbook’s hard disk and they had a very good and fast service. At those days, there were no Apple stores in Vancouver and Simply was the best place for Mac related stuff. Since then, I’ve been always visiting Apple stores for Apple related purchases.
Couple of weeks ago, I received a promotion for Mac financing and I thought it would be good to pay a visit to Simply. As I had a good experience with them before, my assumption was that they should offer a super friendly, fast, and relaxed experience as they now should compete with Apple store. But it was a wrong assumption. I found this place quite irrelevant. Compared to apple store, they are understaffed, and unfriendly. Their stock is always low, and they don’t have every thing that you want in stock. The sales staff seems unwilling to deal with you and sell you products !! Generally, I feel very unwelcome in the store and didn’t enjoy my experience.
So, these were all bad things. But about relevancy, they are actually relevant for two things: 1– you can finance your equipment here. 2– you can buy used Apple products. So if you want any of these two, Simply is a reasonable choice. Otherwise, there is no single reason to shop here.

My fingers are now tapping happily on my new iMac keyboard!
I hope that my review… if your reading this will convince you that Simply is a great place to buy Apple products. Their prices are competitive where they can be. The staff are very friendly and knowledgeable.
When I placed my order for my fantastic machine, I was informed that it could take 8 – 10 business days for my computer to arrive at Simply. I only had wait like a lil kid at Christmas (is it her yet… is it here yet… is it here yet… ok how about now… ok how about now…) for seven days! It arrived and was ready early!
Upon entering the store yesterday, again I was greeted in the same friendly manner. The store was quite busy at the time I arrived, due to a new in store promotion. Yet several staff members found the time to approach me asking if I need any help. I felt kind of guilty for distracting them from other customers browsing the store. I was waiting for my friend to come get me to help bring my computer home.
Took only a few moments to fill out and sign off on some forms and then… we were off weeeee!
I am a new Mac user so learning a whole new system is kinda like going to a foreign country that doesn’t speak the same language and observes different customs… like a kind of culture shock but in a good way. It’s a new adventure!
Thank you Simply Computing! If I find myself in the market for more Apple products in the future I for sure will be a return customer!

Wound Up their because Future Shop did not have what I was looking for. Simply had the item I was after. So that was A OK. My Concern about this place is that they had a Check In offer they would not honour. When I asked the Manager about the Check in Offer he told we used to do it but we don’t do it anymore.

I have mixed feelings about this place. I bought a refurbished Macbook pro at a pretty good price here because my old one’s logicboard had died the Friday before the last weekend I had to work on a school project.
First I brought it to the Apple Store. The Apple store, although busy (apparently «Black Friday» happens in Canada too, damn) honored my appointment, listened to my needs, diagnosed the issue for free, and then told me I may be good with a Macbook Air (the cheaper option.)
I needed to think, since I was totally unprepared to buy a whole new computer. I went back to work. Decided, «shit, I need this now.» Went to Simply Computing which is closer to see what they had.
I was immediately pushed to the most expensive option and told I would be unsatisfied with less. I asked some questions about less expensive options, but all answers came across as deliberately negative. If there hadn’t been a refurbished Macbook at a better price I would have just left right there and gone back to the Apple store for some more thorough answers. The salesgirl was pleasant, but definitely pushy and did not give me very much information on the less expensive Macbook Airs.
I asked if they could recover my data. Considering I was making a pretty large purchase, and I was in a bind I would hope they’d offer something, but apparently they would charge me $ 100 to transfer my stuff, PLUS an extra $ 50 just because my Macbook wouldn’t turn on. Instead I opted for a hard drive case, some You Tube searches, and a tech friend, and it turned out a pretty simple job despite never having done it before, and things transferred as we played board games. $ 150 they’d charge for that? AFTER spending over $ 1000? Psh.

Bought a Mac from these guys, and they made false promises & wont live up to their tall tales of deception…
They promised refunds on un-​used products and then they do not deliver, they act confused and pretend not to know right down to the management.
We tried to working with them on four different attempts spent hours of WASTED time dealing with the owner. I sure hope nobody else gets caught by their crookedness.
Buy you Mac products direct from Mac and deal with professionals.

Wow, I’m stunned at the high ratings. I’ve been in this store four times. Twice I wandered around trying to get the attention of a salesperson, but every time I made eye contact, they would quickly look down at their screens and busily type away. Nary a ‘someone will be with you shortly’. I left both times after a reasonable amount of time.
The third time I was checking to see if they had stock of a recently discontinued model, and the salesperson was unaware that the new model had even been introduced. Always sad when a hobbyist is more on top of things than a sales rep.
The fourth time I dropped by to pick up an item that was out of stock at Future Shop. It was about 50% more expensive at Simply, and when I mentioned that to the sales clerk he replied that they can’t offer the same prices as Future Shop because Simply provides a better user experience. Based on my previous visits to Simply, I just laughed.

These guys have been dealing Apple computers for as long as I can remember and are pretty much the goto guys for anything I have made by Apple.
They are knowledgeable and pretty helpful, however calling in is a total pain in the ass. These guys unfortunately never pick up the phone, or so it seems.
Once you’re in the store though or if you get through on the phone it’s great.