Shoppers Drug Mart

Its another Shopper Drug Marts that is the same as any other Shoppers. Except this one has two floors. As well as underground parking. That’s why they have elevators. Well I have never parked underground because I work walking distance from this place. Doesn’t make sense for me to drive.
Usually come here to pick up junk food so I could leave at work. Place is clean but is a bit small. I personally like shopping here.

I don’t shop for food or supplies here, but I use the pharmacy. Great group here. Very professional, but also friendly, which is not the norm I have found dealing with other pharmacists. If you live near by, I recommend using this group.

So times have changed and local retailers are asking if you need a bag (I get this…). My issue is when I have my own bag, service seems to stop and I’ve had to fill my own bag! This did not happen once but another time! If I wanted self service, I would have gone to Costco.
— times when I did not have my own bag, the cashier filled their shopping bag with my purchases (go figure!)

Sold me an expired bottle of milk earlier in the week. It was definitely off. I brought it back for a refund, only to be told I’d have to wait an unspecified amount of time for the «cash manger» to return — she was on a break and no-​one knew when she’d be back.
When she did return 15 minutes later, she was incredibly rude to me, to the point of refusing to say «please» when asking for me to pay for the other items I was purchasing. Actually quite shocking.
Of course, the only reason they got so much business is the complete lack of local competition with Meinhardt’s being so comically overpriced. Frankly, I’d rather walk to Cambie.

Ridiculous! I went in to this location a couple weekends ago to buy a specific product from their cosmetics section and felt like I barely got out alive…
Firstly, it’s a two-​floor location and it’s a weirdly long walk up the stairs because they put their staff room/​office on the middle floor. Cosmetics are at the top and the general section is on the main floor. From a brief glance, the aisles are really narrow and the check-​out area looked to be badly designed.
As I mentioned, I went in for one specific item and I wanted to redeem some premium points. I feel like anything that is not on sale at Shoppers is a price gouge. One of their beauty boutique staff approached me immediately and asked if I needed help so I told her what I was looking for and she showed me where it was. Watch out for the woman carrying a tablet, that’s all I have to say. Watch out and avoid.
Then the circus began… it was some kind of super points day (frankly I do not have time for such programs – I simply knew I had accumulated some points over many years) and she wanted me to try to buy $ 75 worth of products to get a bonus. I was there to buy a $ 22 item and redeem points so it would only be about $ 12. I said this over and over… I mean at least three times and she just wouldn’t let it go – kept asking if I understood the points program, what products do I usually buy…
I was so frustrated that I wanted to just tell her that it’s none of her business what I buy and that I usually shop at London Drugs. Eventually she did give up and «allow» me to make my purchase as I wished.
I think this location will never close because people in the neighbourhood have no other nearby choices for drug stores. I’ll never step foot in there again.

Ok, I’ve had enough of this place already. Grabbed the wrong «sale» item b/​c it was mislabeled and charged over DOUBLE the price for a lesser value item. ($ 12.99 instead of $ 4.99. Wtf?) Can we say price gouging? Only discovered 10 minutes later. Yes, it’s only a matter of $ 8 but it wasn’t exactly a luxury item. Give me a break. And WHY does this happen to me after every item I purchase here? Will I ever learn?
Go to the store to return it approximately 10 minutes later for the «correct» item. Wait in line over five minutes while the cashier takes her sweet time to open, as maybe they do need more than one cashier open on a busy Saturday and «hot» flyer day. Meanwhile, the lines are lengthening. Who runs this place anyway?
The icing on the cake after patiently waiting for the pokey cashier is when she almost refuses to exchange my item because she does not have enough change in her till. Excuse, me, you are starting for the day, I’m purchasing another item with cash and you don’t have $ 10 at your check-​out? What country is this anyway?
Have to argue with her to return my item and explain that I’m pretty sure she must have at least $ 100 in her till and could afford to give me $ 10 back in cash. Am I actually paying for an item, or am I the homeless person who had just harassed me outside of the store? Is this Freaky Friday, or am I actually making a purchase here?
She reluctantly agrees to sell me the new item. Does not add the points to a previous purchase I had made «because after 4 days, your receipt turn into a pumpkin.» My words, not hers.
Yes, the chain keeps expanding, and the service is going down, down, down.
To make the experience that much more enjoyable, as I’m leaving, the homeless guy runs after me yelling, «hey!» so I would share some of my pennies. When it’s this difficult to get change in the first place, I’m not forking it out that easily today, sorry.
Avoid like the plague. A ridiculous operation. But as long as it’s the only pharmacy on a busy street, I’m sure it’ll remain just as busy.

Boycotting this store.
Before, I hated that the only convenience store left in the ‘hood was the Old Shoppers. They had so many problems with stocking shelves and keeping products in stock. Plus, they couldn’t seem to staff it properly so that the busy times had all checkouts going full steam — just bad management and bad choices, I thought. I was frustrated with almost every visit. I felt that the only thing good about the old store was the smile once I reached the checkout.
I was looking forward to the new store. A new beginning, better product selection, better stocking, better staff management. A better experience and more convenience… But what a disappointment. With the new store, it’s still the same stupid vibe, only bigger and now with stairs to climb to receive more frustration. What’s worse actually for me is they have decided to drop certain products that I used to rely on, and carry other stuff I don’t care about.
The kicker was two weeks ago they used my loyalty card information to phone me to tell me about a sale they were having on beauty products that I don’t use. I don’t remember giving anyone permission to call me. WTF?
I have vowed to never go back there. I will miss the checkout staff, but that’s it. I can get everything I need elsewhere.

Came here to get some snacks.
Parking is available on the street for sure, but didn’t check the back.
The building is new, and there’s a plaque saying it was completed in 2011. The inside is (too) brightly lit. Maybe it was because we walked in from a dark street, but it almost felt like a medical lab. Almost had to cover my eyes.
They now have an ethnic food section, filled with goodies like instant bowl noodles and wasabi green peas. No way! That was a real shocker. How times have changed.
As the footprint is rather small, there is an upstairs area as well. I didn’t go up there though, so no idea what’s there.
Ms. Fields’ cookies were on sale. These things are so moist and chewy, you have to wonder how many sticks of butter go into each one. Hello heart attack. And of course, there is a pharmacy too (oh the irony). It must be a really lucrative business model for a single business to sell you BOTH items that cause problems AND solve problems in your life. Whoever started this chain is a freaking genius.
This location is probably one of the nicest Shoppers I have been to in a while. It is worth checking out if you’re in the area.