Shaughnessy Optometry

I visited Shaughnessy Optometry after reading positive Unilocal reviews. I have now had 2 appointments there and I couldn’t be less impressed. Dr. Sexsmith rushed through my appointment, which ended up costing far more than the BC standard. My insurance usually covers 110% of whatever the province recommends a medical service should cost, and I was still out quite a bit of money. Their contact lenses are extremely overpriced. They try to trick you into buying them from their clinic rather than seeking our less expensive competitors. The receptionist was incredibly short and wasn’t at all personable. Finally, they didn’t fill out my prescription properly (items were missing that were required in order for me to get glasses), and when I asked for them to be filled in, they said I would need to book another appointment and be charged for another visit! Dr. Sexsmith is raking in the cash, but doesn’t care about her clients. Avoid this optometrist.

I went to Shaughnessy Optometry for an eye exam and an updated prescription after my friend endlessly gushed about Dr. Sexsmith.
I wanted to know what the commotion was about as I regarded an eye exam the same as a dentist visit (but less painful, hopefully).
The brightly lit office was stocked with walls of eyewear. I took the liberty of trying some glasses on while I waited for my exam. They had a good selection, but due to my above average sized head, I’m very particular about my glasses (and hats).
Dr. Sexsmith made me feel very much at ease during my exam and answered any questions I had. One part of the exam required her to put drops in my eyes to dilate my pupils. It takes 30 minutes for it to take effect. A very nice lady (assistant?) offered me tea while I waited in the waiting area.
I don’t get my eyes checked very often, but this was probably the best eye exam experience I’ve had.

My 4.5 years daughter is the patient. I know nothing about eye care. The Doctor is good (as far as I can tell, I don’t have the credentials). She answer my question in a manner I can understand.
My biggest problem is front desk service. It’s just wrong. I was sold glasses that didn’t fit her. She has a flat nose which makes it hard to pick the right one but being a noob, I would expect an optician to help me what would work, not what my kid think is the cutest!
I came back for fitting one day and the lady told me the glasses were scratch and I needed new ones. $ 250, please and thank you. I asked if they had some protection/​damage plan like some other business have. She told me it wasn’t factory defect and that she couldn’t do anything about it. I declined to buy a pair, it was obvious I was going to go somewhere else as I can’t let my child without glasses. Only the did she offer to change the glass for a $ 25 fee.
I like it fair and square, I need to know everything! Pros, cons and most important I don’t like to be taken advantage of. If you can offer the $ 25 deal, don’t try to get $ 250 out of me.

Awesome selection of frames. Excellent service and direction at getting a frame that looks great! Excellent eye examination from Meg, who was very professional, knowledgeable, and caring. A very thoroughly excellent experience getting a new pair of glasses.

I have a lazy eye and it took me a long time to finally go and see the doctor; I realized I was reading less and my vision was getting blurry. So I finally booked an appt, arrived to a very efficient and friendly office. I could not believe how many tests were run which gave me more confidence in the doctor and made me comfortable. The eye exam was $ 98, I was there for about 1.5 hours and I chose some beautiful frames. The final cost of my glasses was $ 375 which included the frames and the lens. There was lots of choice and I tried on many which was fully supported