Sephora

This is the best Sephora location ever! I love the high ceilings and how the natural light from the outside shines through especially when you are trying on makeup. The staff are super friendly and the place is kept tidy. They carry brands/​extra selection products exclusively that other Sephora stores don’t carry such as Giorgio Armini and Shu Uemura skincare lines other than just their Oil Face Wash. It’s my makeup haven…

I first visited this location with a few friends and tried out the Benefit Brow Bar, which is awesome btw! (especially the Benefit Brow rep Jen!) She did all our brows (all 5 of us) and shared many tips and techniques. It was an eye (brow) opening experience!
The store itself is huge and very brightly lit! So it looks really clean. But it does get really warm because of these same lights. I’m always too warm if I spend too long in here (which isn’t actually bad for me, less likely to spend as much!) I have yet to visit the VIP Rouge Lounge upstairs since I don’t come Downtown all that often. The beauty reps are all very attentive and have been very helpful with my questions. If they couldn’t answer a specific product question, they made sure to ask someone who does have experience with that particular product to comment (instead of making up something to tell me).

I am in love with a lipstick #881 from the Dior collection … But at $ 42 dare I buy it?!
The store is bright and well maintained. They have a lot of really cool things here! The knick knack aisle right where you line up is definitely strategically placed to tempt the buyer with last minute things!
I love the mini stuff and the trial size kits.

This sephora is exceptional! They always have great suggestions based on my requests and they always send me home with samples! Whats not to love!

Love this location! It boggles my mind that they don’t make commission because everyone is so helpful! My only complaint would be that they need more employees on the floor. I always find myself scrambling and waiting for someone when I have a question about a product.

Helpful staff and there is always someone around to offer help, but they need more staff training on the products and product lines. I can’t get colour matched for the life of me. Even with the skin photo matching thing they’ve used on me. Had to return foundations several times trying to find something that didn’t make me look unnaturally pink.

Samin was the sales associate who helped me and she was an absolute gem. I casually walked in just to browse and I ended up in the fragrance section by chance. I’ve been wearing the same perfume for the last 15 years but have never had any luck in finding another scent that suits me. Samin approached me very politely and asked if I was looking for anything in particular. For one reason or another I decided to express to her my frustration over my forever long hunt for another perfume. She listened to me very carefully and introduced me to one scent to evaluate and determine what scents would be up my alley. Unfortunately, the first scent I smelled was not appealing to me and she right away understood the kind of perfume I was looking for. She then took me over to the Atelier Cologne — Collection Azur and offered me a whiff of what turned out to be my purchase! It smelled so heavenly and was it exactly what I was looking for. She took her time in describing all the scents that came in the collection, she was very knowledgeable, and she even showed me a killer deal on a duo perfume box special edition, which led to me buying three different scent travel size bottles. Maybe it’s just me, but Samin knows how to accommodate customers. She’s a true asset to the Sephora company.

This location is my favourite sephora. The employees are such a big help, I love everything about it! I love how the cashier always explains everything to me so thoroughly.

Definitely the most beautiful Sephora I’ve been to in both Canada & US. This store is HUGE. It has 2 floors with the salon being on the second floor. I love to come here even when I’m not looking for anything in particular.
Every time I come here the staff is SUPER helpful and always takes the time to help you find the perfect shade or brand!
Coming here is also great because it’s surrounded by other great store

I walked into Sephora hoping to get some neon make-​up. I didn’t find any lipsticks or eye shadow that «popped» out at me for someone who likes bold colors. I am obsessed lately with neon and if it doesn’t glow under a black light at a Coldplay concert… it’s not for me. I just bought neon orange eyeshadow… yes this does exist.

The reason why I am giving only 2 stars is because I had a horrible experience today at the Sephora Robson street location. This was my second time going there and the staff were very kind, friendly, and helpful! That being said, these were the employees on the floor. I came in to exchange a few items because my skin reacted horribly :(The exchange process was extremely long, confusing, and frustrating. I ended up paying $ 217 and then the girl at the cash had to completely redo everything so I would get my money back… She tried doing a different «method» of return/​exchange and I guess it didn’t go too well. She should of just put all of my return items on a gift card like I told her how it was usually done and then proceeded to use the money of the things I originally wanted to buy. She then apologized and said she would give me some free samples for wasting my time. She then told me they didn’t have any! HONESTLY?! What the hell Sephora? You’re always supposed to have free samples in the back for customers to try and that way they feel appreciated for coming in! I was so disappointed. Then she told me I had over 500 points on my VIB card so I could’ve gotten an UrbanDecay eyeshadow palette. But sadly I couldn’t because she then told me «OH whoops sorry I guess you don’t have enough points» LIKE come on! Don’t get my freaking hopes up like that after I stood there for almost an hour just to do a simple exchange. Worse service I’ve ever received at Sephora. I adore the pacific centre location. Although sometimes staff are super busy they are very approachable and Vivienne the manager is such a sweetheart.

This store is HUGE. They have a lot more products/​brands that other stores may not carry. They also have a VIP rouge lounge upstairs.

Largest store in Canada!
Sephora had their grand opening today, and I could not believe how big it was. Located central downtown on Robson, it is pretty much a girls dream. Sephora Robson is 8,600 sq ft, with two levels and they have extended hours. Some of the new services they offer: Benefit Brow Bar (opening soon), Bumble & Bumble first Sephora hair studio, Sephora Skincare Studio and VIB Rouge Studio. It was really busy inside, but it felt good because you can see that everything was new, all the aisle were fully stocked and there were lots of employees to help you. (Pretty much two or three in every aisle)
It felt different than the other Sephora stores! You can see that the layout of the Robson store is much more spacious and it had a cleaner looked. They have extensive products from lines that you do not see that the other stores. It was pretty much beautiful, and nothing else! Everyone was so helpful, the line up was longer than expected but it was all worth it.
To celebrate the opening of Sephora Robson, Beauty Insiders all got a free Vancouver inspired umbrella with a $ 25 purchase! This definitely made my day and I think I have fallen in love with Sephora even more.
HOURS
Monday: 10AM — 9PM
Tuesday: 10AM — 9PM
Wednesday: 10AM — 9PM
Thursday: 10AM — 9PM
Friday: 10AM — 9PM
Saturday: 10AM — 9PM
Sunday: 11AM — 8PM