ReStoring Data

As the owner/​operator of Vancouver’s highest rated mobile phone repair company, it should speak volumes that I send all my clients here for any sort of lost data issues that they are having. Restoring Data have helped me and my clients on a number of occasions to great success. Don’t hesitate to contact them about your cell phone issues — they do more than just computers!

Just before Labor Day weekend, we had a customer lose several disks in a RAID array which fed six servers and there was no backup.
Like ReStoring Data, the data center was in Vancouver so we decided to try working with them. They were able to work with us to pick up the drives and start the recovery process. The team was working on restoring our data throughout the weekend and remained responsive to our e-​mails. They were able to give us updates throughout the process. A member of the team even skipped her vacation to work on our emergency issue.
We had paid for the highest end package which means that they will get us the data within 24 – 48 hours. They were able to start delivering data at the end of the 48 hour window. Due to the complexity of the restore (there were several volumes on the RAID array each with their own partition structure), data recovery continued for several days. Over time, we found additional files that were missing or corrupt. We requested that they take another look and they were able to locate some additional files and attempted several restorations. They included these additional attempts in the original fee.
At the beginning of this event, we thought that the data was lost forever. They were able to restore nearly all of the data for us. While it took us a while to work through getting it in the right places, restoring permissions and so forth, without their work we would not have been able to help our customer at all.
The service and responsiveness were great. We are very happy with the work.

Three weeks ago, one of our largest customers had a cascading hard drive failure on their RAID array. As we were not local to Vancouver, we scoured Unilocal for the best data restoration company in the city and found ReStoring Data.
Ilana and her team arranged for a courier to pick up our failed drives from the facility and spent the next week working with us to try to recover every last possible bit of restorable data from the various partitions. Her team worked 24 hour shifts until our initial restoration was complete, and they were in constant contact with our systems administrators during the entire process.
I have never seen such dedication to one’s craft and such incredible customer service. The level of communication was such that by the end of the process, one of our noc technicians thought that ReStoring Data were part of our team. They acted as our hand in Vancouver and we owe them far more than they charged.
I personally told Ilana this, but I feel that it should be repeated. We hope that we never have to use a data restoration company again, but if we do, ReStoring Data will be our first call.

The employees are extremely kind, knowledgeable, and available at all times to speak to you during the business hours.
Unlike certain businesses, they are BBB accredited, and I’m able to visit both locations.
I appreciate the help, it’s unfortunate I did not come to ReStoring Data first. I won’t make that mistake next time.

When my wife’s hard drive got a «question mark folder» at start up the other week I was a little concerned but not too much so. I’m pretty good on a mac and I’ve always figured out a way to fix things.
When things didn’t remedy themselves I became a bit more worried so I took her macbook to Macstation. They always can fix my problems.
When they told me the drive suffered a «severe mechanical failure trauma» and they could not retrieve anything, my heart sank. It turns out my wife didn’t back up any of her pictures!
oh oh
Macstation dude then recommended ReStoring Data.
They were on it right away. They told me they would explore the possibility of getting the data back and I would only pay if they were able to do so. I even had a chance to see if they got the files I wanted before choosing to pay.
I am happy to say ALL the photos were saved! It was a pleasure to work with Therese my case manager. The photos didn’t come cheap, but when you’re talking about memories, it’s priceless.
ReStoring Data were good enough to install all the retrieved data on my brand new Time Machine back up. We’re now covered for any unforeseen question mark folders that may randomly pop up.
g

PROFESSIONAL «PANIC ARTISTS» — MADE SITUATION SEEM SCARIER AND WORSE THAN IT WAS!!!
I called ReStoring Data, when I had a calamity with my USB memory stick. I had broken the tip «USB part of» and tried to solder it. I couldnt get it to work so I called around and asked ReStoring Data if they could help.
ReStoring Data guy on the phone was a gloom and doom, «Apocolypse 2012» type guy. I got the impression that my world was about to come to an end! He nearly squeeled when he exclaimed «OH NO! you didn’t try and fix it did you? «That’s a second repair rate, that’s a second repair rate…
He quoted me a starting price of $ 1500 to attempt to repair it. I was shocked, dismayed and scared after talking to ReStoring Data. I took same USB stick to an electronic store and they fixed in in 5 minutes and charged me $ 50. Drama free. Drama free.
The LAST THING people need when they go to a DATA RECOVERY PLACE is Panic Artists looking to scare people and charge them more than is necessary. I was very unhappy with the quote and the faux techno fear-​mongering I experienced.
*UPDATE
This is my honest report of what I experienced when I called. I understand there was a complaint on my review from this company. Perhaps it is ownership that was embarrassed or did not like what I had to say, or how I said it on Unilocal.Sorry to say, I called «Restoring Data» for help — I was desperate for help and answers and I honestly felt RD tried to make the situation scarier than it really was — to charge me more unnecessarily and in the end I was sorry I called and hence I am Unilocaling about it.