Quest Metal Works

I called them on a Wednesday to see if they could so some custom metal work. They gave me a quick estimate, said there was no guarantee on the work they would do, and that someone would call me back on Friday to get my credit card info and set up a time and date. They didn’t call back, so the next week I called them again to follow up. The guy I spoke to said they didnt know anything about it and denied anyone at Quest had ever talked to me. He was kind of rude and seemed irritated. He basically said that he would have to find out if anyone actually talked to me and then call me back. Again I waited, and they didn’t call back. I was very patient and polite with them. Not sure what the problem is — bad/​lazy employees, or maybe they just didn’t want to take the job? Either way, it’s still bad service…