Pottery Barn Kids

I’ve bought a few things here over the years, including furniture. The quality of the stuff is decent, if somewhat overhyped. But the service is invariably abysmal — the sales people don’t ever ask if you need help. If you ask for it, they might reluctantly check if an item is in stock for you, and then you’ll wait 15 minutes to find out it is not, even though their computer says it is. Seasonal items are gone a good month before whatever holiday is in question, unless it’s thanksgiving in which case they’ll keep selling them at full price for a month after the holiday is over. They don’t have a lot of competition so they seem to be able to get away with this. West Coast Kids has a Vancouver location now so perhaps this will change, but so far it has not.

Great products but I wish their service was the same. I have had nothing but issues with them. I am due in June and in December i went and spent close to $ 3000 on baby Furnature. I have everything except for the dresser and this won’t come until 3’days before my due date (June 3^rd). They mass produce the stuff and cannot fill orders for 6 months… Crazy! I’m also registered with them and have had nothing but nightmares dealing with them. First off, my entire $ 3000 purchase made it on there for some reason and they can’t take it off. I would cancel my registry but it is already on the invites that were sent out. It looks pretty tacky cause I have a $ 1100 crib requested on there as well as other very expensive purchase that I am now apparently asking guests to «buy for me». Since then because it is not managed my aunt went and bought a bunch of sheets and stuff I had already purchased in December. And she the had to go back to return it. You cannot manage registries on your own. They have to do it. Next I went down there to fix the situation and I thought I had and low and behold everything is still on there and the new stuff I requested is not even on there. Do not start a registry with this company. Nightmare to deal with them. Still haven’t had anything sorted and it has been 4.5. Months.
Update: April 22 2015. The manager was supposed to call me back and it has almost been a week and nothing. I am now left with a partial registry because the new items I added got «lost» (idiot girl there entered them wrong and then threw out the piece of paper) and they cannot do anything about it. No apology or anything. They simply told me that I needed to go back down there and re add all the items. I still have not got an ETA for the dresser that I ordered back in December.
DO NOT DEAL WITH THIS COMPANY. HORRIBLE SERVICE!

I find it funny how there are two different versions of the pottery barn for kids and adults. Why not have them in one store? I’ve come here to get stuff for baby showers and gifts in the past. All the times that I have been here the customer service has been fantastic. Prices are reasonable as well.

My wife and I were walking up and down Granville just window shopping when she saw an ornament in the window she just had to have.
While we don’t really frequent this store much every one I’ve been to always has something I wish I had when I was a kid whether it was themed bed sheets or the high quality furniture that are actually playable etc.
There’s some cool stuff in Pottery Barn Kids that would be nice to nieces and nephews before they get too old for it but the beauty is most of the stuff is sturdy so it can be passed on or recycled.

Shopping at Potterybarn Kids is just a terrible, terrible experience. I can’t believe this store is still open.
Trying to purchase a lamp goes like this:
–Ask for the lamp you like.
–Store clerk spends ten minutes hunting and pecking on the computer.
–Radios a person in the store room (who may or may not exist)
–Wait ten more minutes
–have two more clerks pulled into the conversation, who head for the store room
–clerks come back. We may or may not have the lamp in stock.
–ten more minutes hunting and pecking on the computer.
–more clerks come back. Only thing missing at this point is the clown car.
–they don’t have the lamp but you can take the slightly broken display model for zero discount.
–clerks come back. we do have the lamp.
Later that day return the lamp because it didn’t work!!!
Now multiply this by the ten items we needed to purchase for our little girls room.
Also note almost anything that isn’t linen or knick knacks can’t be purchased in the store and must be ordered. minimum 3 weeks for delivery. Strangely you can have it overnighted from their site no problem, but the store doesn’t have access to its own products for a month (and no they can’t use their own site to get production the store. That would make sense)
Dear sweet Jesus, please spare yourself the pain and shop elsewhere!

Walking into this store is like walking into a wonderland. One side of the store, all things girly, and on the other, everything for the boys.
I must admit, I am a bit envious when I see how nicely and pretty the girl’s side is, and they’re the rooms that every little girls wishes they had. Pink, polka dots, butterflies, flowers, mini dresses, princess beds, oh, the list goes on…
Then for the boys: Batman, basketball, cars, and even a Canucks bed sheet set!
And always, there’s a baby section, with the cutest baby gear and furnishings.
I must admit, there’s this butterfly hanging mobile that I really want… as well as some pink polka dotted bedsheets…