In Print Graphics & Copying

Terrible. Avoid this store. They said the prepaid printing job would be available on Saturday. I advised I would come the following Monday. When I came to pick it up, it was not ready as their staff did not show up to do the printing. When I questioned why they did not inform me of this, therefore avoiding an unnecessary trip, they screamed and tried to get more money!!!
Obviously they do not have any customer service and blame the customer for their shortcomings. Won’t deal with them again. Who needs it!
S.A.R.

I went there at 8:30am. There was a rude man working there and he refused to help me to print out colour laser prints. I was in a rush, and he said we had no service. I asked why your print shop open at 8am then. He said I have service but not for you. Then he kept on working on his digital print cutting. I am not going there anymore. A frustrated experience. There should not be any star but a sad face.

Beware of these guys… I can only speak to their self-​print services, so please accept my 1-​star review in regards to that only.
Two out of the last three times I’ve used their self-​printing machines at this shop their computers have put viruses on my USB, deleting my files. They have one computer that they seem to use to manage their email orders, and I used that one, which didn’t give me a virus. When I went in for my third print job in 7 days, I asked to use that one again, and the lady said I couldn’t, so she told me to use the one next to it. I plug in my USB and click on the file folder containing my 50 or so files I needed to print, and the entire folder disappeared — completely deleted from my USB. Thinking it was a mistake, I clicked on a different folder… yup that one disappeared too.
I told her about the problem, and she did not apologize, or seem to even care. The other two computers (on the east side of the shop) have had virus warning pop-​ups on them for the last few times I’ve been in there — one of these computers gave my USB it’s first virus.
So printer beware… make sure you back up your files at home before loading them onto your USB and bringing it here. Considering how many print shops are on this block, I would recommend trying someone else, who actually maintains their computers and gives two hoots about inconveniencing their customers.

Very displeased. I called for a quote which I found to be the best price I could find, but not an unheard of deal. But, I needed to create the files for printing. By the time they were done, it was Saturday. When I called back and sent in all my information and files, they told me that they couldn’t provide me the quote price because the size was too large, even though I had explicitly told them the size that I needed both when I got the quote as well as when I called back in to place the order. They requoted me at nearly double the original price. I needed this printing done for Sunday, but now most printers are closed, so I’m am stuck with nothing. Terrible terrible experience.

My best friend and I come here at least 4 — 5 times a month to color copy concert posters. Very high quality color copies for legal size at a very cheap rate, almost the cheapest in the city at 70 cents per copy. It’s why we keep coming back monthly for the past 5 years.

The owner is friendly and helpful, the printer is just the best of the best out there, I keep coming back to this place because of the color quality. Way better than the print shop right across the street too.
Recommend it to everyone!

Don’t go to this place for large scan copies. I don’t know if it’s the equipment or the operator, but they could not make a decent 18″ x 24″ black and white copy. PAC Blue did an excellent job, however, and for half the price!

This review based on their system of computer rental, a stupid, stupid system.
Instead of the good old days where they signed you in with a password, now you stick in your credit card in this machine by the computer: twice It didn’t read my card properly, so moved me twice, so 2 trips to Customer Service. Now u hv to prepay how much time you need to use/​buy, which sucks — u end up having a credit on this ‘gift card’.
Another negative: these computers slow as heck, good thing not being charged $ 0.19/min.
Negative: tried to print, takes forever if, as my luck would hv it, 3 others were printing. Asked (CS another trip) if another printer avail, but no – of course not.
CS in general sucked because if I’m having this many problems, quit running back behind your counter after dealing with me! And then he has the nerve to tell me they’re changing new computers/​system (?)in 2 days?
Obviously I was in a jam & needed something to be printed asap for work but I’m sure their photocopying services are fine as vie used them in the past.
At least it’s free parking in the back.

Are you joking me! Anyone who gave these guys 5 stars are buddies or full of poop. This business sucks… I am being so honest-​I rarely ever talk this bad about a business.
It really isn’t thier bad quality or late deadlines that blows me away… it was thier disgraceful customer service! I have been there a few times and figured I would give them a couple of more chances –we all have bad days– everytime I got real hasty responses and no real respect… even when they knew I was a returning customer.
I even have one of them turn his back on me when I was talking to him… I was like really?
Another time, they told me to call them back on thier cell and I did and he was all pissed off I called him… really?
DONT GO HERE– really.
They may be the cheapest out there but there is a good reason why… go next door (sml business printing) and you will get much better service and a more honest answer.

I have got the most unexpected deal at this place, calling at 11PM. I was organizing a competitions event and required to print over 40 copies of a case study (about 17 pages each). I called shoppers drug mart and they charged 10cent per sheet, no discount, bad customer service. Then I called In Print and they say it was about 5 cent per copy. So I drove there from Mt. Pleasant area and after copying (along with a few other sheets), it totalled $ 21 (including tax). If I did it at shoppers drug mart, it would’ve cost me over $ 65!
The gentleman there was also very helpful and helped me print the sets together. I asked to use their electric stapler and everything was completed way faster than I had imaged. Highly RECOMMENDED.

I am not sure they are ²⁴⁄₇ — I called at 6:15AM and got voicemail, it is 11:00 now and I have not had a call back.
There is a ²⁴⁄₇ Fedex/Kinko’s across the street so all was not lost.

A great business and offering some of the best prices as well as high quality of printing. The staff is attentive, even when extraordinarily busy.
I have printed quite a variety of things thus far: posters, CD & DVD inserts, brochures, booklets… and have been disappointed with none. The quality of color printing is high even on cheapest paper available, which is why I will be coming back for more.

I would avoid In Print if possible. While they offer fairly cheap prices, they provide very poor customer service and do not have the expertise to follow basic instructions. They also refused to refund me when they botched a print order. Overall, your money is better spent elsewhere!

Went in to a get a large-​format print done. Prices are decent, which is what steered me to this place. But, I made the mistake of letting them decide when to complete the job. Apparently, they do better with rush jobs.
This is what happened: I went in yesterday to place my order for a poster print, and they stated that I could pick it up in the morning. So, what does that mean? It’s my interpretation that they would complete the job overnight. So, when I showed up shortly after noon, I was surprised that the worker there had to search for the file on the computer (and that it wasn’t rolled up, waiting for me to pick it up). Apparently, their printer broke down that morning. Ugh.
So, I stated my dissatisfaction at not being called before I came, considering I didn’t get there by car. It would have been courteous for them to let me know that it was going to take a bit more time, which would have been fine. I wonder how many others were affected by this.
So, long story short: My print job was finished within the hour. Full printing and drying. Like I said, they do better with rush jobs. So, just let them know you need it right away.

Have been here several of times because of their quick turnover time. However, there’s usually a colour matching issues. This time it was printed at a different shop and not delivered back to the store where it was to be picked up.

I’ve had several small one off colour jobs printed here and the colour coverage and quality has always been great. They really now what they’re doing, and have always offered fast and friendly customer service. And they are open 24 hours!!! Why would you even think of going to kinkos

Whether your job is big or small, you need it at 4am or at 10pm, you can get it done at Imprint.
And yes, they really are open 24 hours, I’ve tested this on several occasions :)
Dave is always available (some times a little sleepy) but he knows what he’s going, he get’s it done and he’s happy to make suggestions if you’re not sure what to do.

I’ve been using this print shop for about 6 years! Dave the owner is the hardest working man I’ve ever met. The print quality is great and the service is superb. This is the place I go when I need to get something done right and fast. Because Dave is always there, there’s accountability for when and how the jobs are done (unlike Kinkos or Staples where you’d be lucky if you get the same employee twice). There were times in the past when the service was not so great. But in the last 2 years, I can say that service has improved by 10 folds! I email my print jobs over and get an email back when it’s done. Love this place!

I work for a realtor who has used In Print for over a year now for all of our marketing materials — feature sheets, just listed cards, just sold cards, business cards, presentation folders, stationery, etc.
Dave is very responsive and the materials that they produce are of the finest quality, completed in a timely manner and at a reasonable price. The fact that they are open ²⁴⁄₇ is an added bonus. What’s not to love?

Been going here for years. Speedy service and great prices. Open 24hrs a day!