iFix

I’ve gotten my phone fixed here twice and have never had any issues with them! Also it’s the best priced for phone fixing compared to other places

Purchased a Groupon which states you need to make an appointment. Tried calling the number multiple times. Once they actually answered, the man said an appointment wasn’t necessary. Came in last Tuesday and was told my ipad screen would fixed by the end of the week… Website estimates 1−3hrs… I came back on Monday afternoon thinking they would have had plenty of time. Still wasn’t ready. Got a call Wednesday evening saying it was finally fixed. It’s now Thursday afternoon. Their card and website say they open at noon, the door says 1:30 and there is a line up of us waiting so I called the number. The guy rudely says he’ll be here in 20mins. and that he knows they open at 1:30. Not worth doing business here even with a groupon.

I had a Groupon to have my iPhone 4s screen repaired. I called and was told to drop the phone off after noon — doesn’t open before noon. I did, left my phone and picked it up at 4, all good to go. I see a lot of mixed reviews here but for what I needed it worked well. I liked the guy, he met my timelines, and all is good. Maybe call first to set up a time works best. Not sure, but I had great experience.

TERRIBLE SERVICE, more like NO SERVICE!
I had purchased a Groupon voucher to have iphone screen replaced, and this is what I got, read below.
I called the merchant IFIX, on several occasions to make an appointment for my daughter to get her iphone 5 screen replaced. Below is how my telephone calls went.
Aug 17: I called IFIX to make an appointment to have the screen replaced. The fellow who I spoke to said to call tomorrow at 12 noon, as he has no supplies today.
Aug 18: I called and again got the same response as yesterday.
So I called on Aug 19^th, the same fellow took my call, he again told me, no stock today, call at 12noon tomorrow. I than asked if he had stock for iphone 5s, as I have purchased a groupon for this as well. He also said no stock and to call tomorrow.
I than had my daughter call to see if he was saying this to others, and yes he was, plus he was rude on the phone.
I decided to wait until Aug 24 to call, to see if he had stock, and of course same guy took the call and same reply as in the past calls.
I called over the next three days and yes same reply. When I asked when will he have stock, he rudely said I have nothing today, call tomorrow at 12noon, and hung up.
I called September 1^st, to see if any stock, same fellow, said no stock, call tomorrow at 12 noon. I explained to him I have tried many times to book an appointment and get screen replaced, he just said nothing I can do, and hung up.
Which now it brings me to contact groupon. I would like a full refund for both the purchases I made for screen replacement of iphone 5 and iphone 5s. This merchant is giving me the run around. He is definitely waiting for the offer to expire, that way he got money without doing anything.
I have read the section on the voucher, ‘valve of the groupon voucher’ and that the voucher amount never expires, and maybe applied towards any goods or services offered by that merchant. Well IFIX is not a company I want to deal with, they will probably screw up my phones. I thought merchants were to promote their business and have referrals. This merchant is not one of them.
I want a full refund.
I can not believe the rudeness of this company, who hungs up on a customer?
Result: After sending my complaint to Groupon, they refunded me for both vouchers.
So again, don’t go through what I went through, avoid this IFIX.

AVOID. Purchased a Groupon at a reasonable rate so I could get my Samsung S5 fixed. No appointment necessary I was informed. WHen asked how long it would take the constant canned reply was «1 – 2 business days, we are very busy». Somehow, after reading other reviews and the guy’s rude tone, I don’t think this will be the case. Groupon cancelled.

I used iFix to fix the busted screen on my Note 3. I’ve done my share if research including companies from Abbotsford to North Vancouver, this is the only one that would do it for under $ 200. ($ 120 +tax) so I was thrilled.
I took it in last Saturday and was anticipating to see it back the same day. Alas, the fellow at the counter told me it wouldn’t be available until Tuesday. Freakin Tuesday?! I don’t live anywhere near Chinatown so that was pretty much a phone write off for a week (today). Not anyone’s fault, there’s just that many broken screens out there.
At any rate, they did a great job. The staff were pleasant. The shop is literally a hole in the wall — not exactly Crackerz — but whatever. Is recommend them for the Note 3 at any rate.