Hsbc Bank Canada

For a neighbourhood bank branch, this place is somewhat adequate. Considering the low population density, you’d expect that they have less facilities, including the lack of a «Premier» line.
Tellers here are generally quite friendly, but they definitely operate slower than those that you’d find in the downtown branches. Also, it would be nice if they had better hours. It is a neighbourhood bank afterall.

The review that begins with «This branch is total Bullshit» is right on the money (No pun intended)
This is what service institutions have come to, they could give a shit about us.
It’s up to us to withdraw our support from these evil entities and let them know that what may be acceptable in Hong Kong is NOT acceptable In Vancouver Canada.
I’ve made my choice and don’t give them a DIME,
As the MC5 once said «you are either part of the problem or part of the solution»
Foreign interests have invaded this city and shown how little regard they have for it’s long time inhabitants, this must be what the Natives felt when the white man invaded. Karma is indeed a bitch.
At any rate, sticking your head in the sand is no longer an option, our city has been sold out from under us, that’s a fact.
Now,
What are you prepared to do about it?
P.S Remember! you’ve been conditioned to cry «racist!» and discount all those who are labeled such, even at the expense of the truth. Ever wonder why?
But before the inevitable credibility black-​hole one branded «racist» is shackled with locks my words away for life, ask yourself this question:
Is anything I’ve said here untrue?

This bank branch is total bullshit. I’ve been with HSBC for 15 years and have never really encountered any major issues until I moved to Point Grey and started going here.
1. I had the teller tell me that they have to charge me to deposit US funds, when it says right on their list of accounts that Canadian and U.S. currency are included in the $ 14.95 monthly banking fee.
2. I was then informed that it would take 30 business days for my cheque to clear because it was American. It wasn’t even a cheque, it was an actual bank draft from First American Bank. After a lot of words being exchanged they cashed the cheque, but not without being charged that fee I’m not supposed to be charged.
3. I went in last week to make a large payment on my credit card. I found out last minute that I had to rent a car and cross the border the following day. The woman told me that it would post within a couple hours. Cut to the next day; I’m across the border and my credit card gets declined. After several very long phone calls with very large roaming charges, I find out that the idiot teller wasn’t paying attention and thought I was paying an HSBC credit card. The card clearly said Capital One in giant-​ass letters. So because of this illiterate ass-​hat of a teller, it was going to take 3 business days to post, meanwhile it’s Thursday and I’m in Portland. I then had to come immediately back to Vancouver because I had no money left after making such a large payment.
4. About a year ago I lost my interac card and had to get it replaced, when replacing the card, the woman deleted ALL of my account information, including all of my built up, excellent credit. First the teller and bank manager gave me a «sorry, nothing we can do» eventually I got all of my info and credit back, but not after two weeks of fighting with the branch. It was only resolved because my old branch in Vernon (who are saints, btw) stepped in and corrected the issue.
5. The goddamn ATM isn’t open past like 8 or 9pm. It’s an ATM, it doesn’t need to sleep! Why is the door locked??? A long time ago HSBC had to card access locks at all their bank/​ATM locations, then they switched them to being open always, now they’re just locked! Forever! Or at least until 8am the next day – which is annoying as shit when you work late hours then need to deposit your money at a time that doesn’t fit into their 8 – 4 bubble. Why even bother having an ATM if it’s not accessible???
Basically, I’m at a level 10 of frustration with this branch. So a warning to others: go to another branch, another bank or credit union; keeping your money in a shoe box is a more viable option for accessing your money. Banking here is the equivalent of setting your money on fire. It would be just as accessible and useful.