Greyhound Bus Lines

We have to be very grateful to Scott, our wonderful bus driver from Whistler to North Vancouver on December 17^th pm, because no matter the service was cancelled due to roads closed for a fatal accident not far from Whistler, he stayed with all passages at Whistler, very patient, very friendly and customer service oriented, and providing always valuable information to us for more than 3 hours.
No matter it was not our bus, because ours never arrived to Whistler, he offered to us the possibility to come down with him, due to some spare seats still available.
His sense of courtesy and good service will be always remembered.
Well done GREYHOUND, you do need staff like him, and his 18 years of service, should be rewarded at least with good words.
Thanks
Tomas Alba

To the bus driver who took us from Kamloops to Vancouver on Oct. 31^st at 5pm. I need to inform you of your obvious lack of common sense and express my disgust with the way you handled someone smoking in the bathroom. I’m sure, due to your obvious bitterness, that you’ve been doing this a long time and maybe you’ve never had a smoker on your bus before, who knows, but the way you handled it, by pulling everyone off the bus on a dark, cold and rainy night, when that clearly would not fix the problem (and we’re not in high school) was unprofessional and unnecessary. If you thought about it, or payed attention at the next few stops, (as you clearly stated we were NOT doing, as if it were our jobs to make sure your rules are enforced) it was clear who it was, ALSO, if no one was speaking up (even after you threatened a whole bus of people with a unscheduled stop at the RCMP office in Hope, that was laughable, I was embarrassed for you) then clearly it was one of 2 smokers at the back of the bus. ALSOThe way you treated your customers while everyone was exiting the bus in Van was so rude. When someone says «thank you» even after being insulted and threatened by you for more than half the bus ride, you say «you’re welcome» even if you don’t feel like it. Have some professionalism! I mean, we don’t expect much from greyhound anymore, but a little respect to your customers would be great. I take that bus twice a month, and I have to say, that will be my last time. Some one should fire that guy, and maybe give Kevin (the ticket guy) a new job. HE knows customer service, and you clearly do not! Thank for completely ruining my trip once again, good going Team Greyhound… anyone know the number for Hitchplanet … Mic drop…

Greyhound has a monopoly on most routes and takes advantage of that situation. It’s impossible to get assistance on the phone for anything other than a recording with the most basic schedule, fare, and location information. People who rely on public transportation or are disabled won’t travel to a station to request information, so the company is spared the inconvenience of providing customer service. I purchased a ticket for my brother, who does not have a credit card, and was charged a 30% penalty because he couldn’t purchase it himself. I did go to the station and was told the additional charge was to compensate for online fraud. Would anyone out up with this explanation on an air fare? On Amazon? Booking a hotel? I’ve done all of these transactions with my credit card, on behalf of others, and have never been penalized. The company is the epitome of big business taking advantage of the less fortunate. 60 Minutes should be doing a story to expose the inhumane practices of this company.

Very few options now for going from Vancouver to Abbotsford. Just doesn’t work for me anymore. They need a few more options for times to travel. Also last time I used Greyhound the girl could scarcely understand English, it seemed. Did not even try to help me re a unique situation I was in and was rude. When I commented she couldn’t understand English very well, she turned to her supervisor and said, «She insulted me.» I went to the supervisor to ask for assistance, but she was even worse, looking down only and not responding to me. I asked her to look at me and said I was a customer speaking to her and I didn’t know why she wasn’t looking at me or responding to me. She replied, «Not as long as you treat my employee that way.» Just terrible service all round and even WORSE from the supervisor if you can imagine. Got the impression they must pay them (including the supervisor) minimum wage. Awful service.

Greyhound Canada has so many problems every employee we talked to says they suck.
From a non functioning website, to a bad call center, we were able to finally give them money for tickets, now you only receive a reservation number, so it was sketchy. Arrived at dump of an old terminal and had our first encounter with a person ticket counter who announced to us that the bus we reserved was cancelled and he complained that they did not call or email.
Luckily they had another bus to Whistler in 2 hours and we were «lucky» to get the last 2 seats or it would have been back to the hotel.
Then the nut job bus driver «Mike» plays mental games with passengers about their destinations and luggage, reserving 2 seats for make believe passengers. Drives like a madman up to Whistler in the rain.
Then stands at the door outside with an umbrella and says thank you to everyone as passengers injure themselves climbing into the luggage area to retrieve their luggage. He was unconcerned as I pointed this out to him.
Through his announcements we believed he thought he was flying a plane. Can’t wait to read about this guy in the news when he does crack.
Pay more and take any of the other transportation methods.
Terrible from start to finish. Had a round trip ticket so had to endure him again on ride home, complete with crappy subway advice to airport.

First… Their mobile website does not work
Second… Their IVR (Automate Telephone System) gave the wrong departure time although it’s better to be early than late…
I’ll check back with more
…slept all the way to Squamish; don’t even remember leaving the depot. Guess it’s safe to say it was a comfy, smooth ride up.

Worst Greyhound station I have ever traveled from! My girlfriend and I arrived 30 minutes prior to our departure to pick up our tickets. This is the suggested time from greyhound in the event of long lines, so you would not have to worry about missing the bus. Well these 30 minutes proved to be some of the scariest in my life. Only one person was working at the ticket booth and even though the line was short, we were moving at a snail’s pace. Meanwhile an older white-​haired man was moving about in the back aimlessly. After 20 minutes of waiting in line this man finally came out. Unfortunately, it was I who had to deal with him. He began by saying «Oh ten minutes! You should never arrive so late to pick up your tickets! You should be in panic mode right now.» What followed was him going extremely slowly to process our cards with intervals of him lecturing me on arriving on time, even though I did. I honestly felt like he was trying his hardest to make us miss the bus back to Seattle. He was about 15 seconds from getting his wish when luckily the driver of the bus was just stepping into the bus. I have never been treated so terribly. Missing a bus to anywhere is never a laughing matter, especially when it is to another country. Also I could not believe that I, a customer, was being lectured the way I was.

Generally speaking I have been satisfied with Greyhound when getting to Seattle for shows, however, there are not a lot of late buses coming back, therefore, I always have to end up staying over night especially if I am going to a club show. Quicker to cross than taking a bus, less on gas. Some of the cushions need upgrading as sitting on a set of Springs on a full bus for 6 hours really hurts your ass. I wouldn’t advise using it for airport trips. Did this a few times when seeing Bowie a few years ago and I got screwed. Just use it for trips across the border when you’re not in a time kill crunch.

Congrats Greyhound Canada, you did not cancel my bus without telling me, so good work.
Typical bus, typical ride, reasonable price, on time. The only sad part is the waiting outside :(

Having lived in the US and being warned about the sketchiness of the Greyhound there, I had avoided this service for quite some time. When I booked a last minute trip to Whistler though and needed to find a cheap way to get up the mountain, I opted for Greyhound because the prices could not be beat. $ 34 round trip = Amazing Deal.
Got the the Main St. Station and was pleasantly surprised to be in a clean station surrounded by some girls headed up for a stagette, senior citizens, and a few happy couples. No sketch cases in sight that I would have to worry about decapitating me. Whew.
The ride up was actually pleasant. The driver was friendly, seats were comfortable enough for a 2.5 hour drive, and the bus departed and arrived on time. Apparently they had overbooked the bus though — thankfully I was at the front of the line but some other not-​so-​lucky people were forced to wait for the next bus.
In sum, convenient and cheap. I would definitely use this service again.

A much better station than most.
Actually, this is the only Greyhound station where I dont feel like a complete sketch case. Modern, well cleaned, fresh paint, and there’s a McDonalds for our inner fatass.
The bus itself is uncomfortable (damn seats!), but hell, I get what I pay for.
Bonus points for the little convenience store not marking up their products to ridiculous levels.

Its a big station, connecting you to Amtrak and Skytrain. Bus areas wide enough so it doesn’t feel cluttered.
A note tho, which I found out myself heading back, the Millennium/​Expo lines don’t start on weekends till 7:45, which was the time my bus departed. I found out the No. 6 and No. 8 buses both run pass the Bus Station.

I take Greyhound frequently to visit my family in Calgary and friends in Washington State and around the Okanagan and Kootenays. While the buses are kind of old and could use a good cleaning, in general I find that the seats are comfy and the buses arrive at the final destination never more than 30 mins late. Usually the tardiness is not the driver’s fault but due to border lineups or a passenger not having proper documentation, an MVA or passengers asking to be let off at random places before the last stop.
I find the fares economical, and took Greyhound even when I was working fulltime in a good paying job because I didn’t have to deal with silly airline fees and luggage restrictions. The front counter people have always been helpful and maybe it’s my luck but I’ve never had a grumpy driver.

Absolutely HORRIBLE service! No buses available, delayed for 4 hours. There are many people waiting. Customer Service hung up on me. Absolutely horrible service. Never again!

I’m generally pretty satisfied with Greyhound. They are pretty standard and they’ll take you to where you need to go for some of the best value.
I’ve used them go to Whistler, Prince George and Bellingham.
They’ve usually kept to things on time.
However a word to the wise, check very carefully where your stops are. Just because the website has the option doesn’t mean that it will actually stop there. I booked my tickets to Vegas, but was leaving through Bellingham and what ended up happening were a few things.
1) The bus was supposed to depart at 2pm. It departed 20 minutes late.
2) The scheduled arrival time was 4:05 for Bellingham. I didn’t arrive at my station until 5:05 pm. This was damn annoying because I was supposed to FLY OUT at 5:20 pm.
3) What made it worse is that Bellingham Airport Station, doesn’t actually stop at Bellingham Airport. It stops 15 minutes away from the airport. I had to pay an additional $ 30 dollars just to get to the airport.
If i had known all the fuss regarding getting there, I would have booked Quick (no I’m not an employee with them). They’re a few dollars more but would have got me into the station I needed.
There wouldn’t have been a bait and switch. So I ADVISE heavily that if you are going to an area you aren’t familiar with or it’s not station at a large city to find out exactly where your station stops. Because if you’re situation is like mine, you may end up paying more than you bargain for.

Greyhound is a racing dog; meaning it should be fast no? Well, this greyhound is not fast; and I don’t think the name goes with their service.
We took this service from Vancouver to Seattle and I must say that I thought the ride was not going to be that long, but between the slow driving and the slow security at the crossing boarder may this ride longer that it should have been.
Driver was kind of funny when mentioning the rules applied inside the bus. Oh, almost forgot, the bus was probably 10+ years old; they need some upgrades specially if you are using them for crossing countries!

Good things about Greyhound:
— they rigidly keep to their schedule
— provide a reasonably comprehensive service through interior BC
— air quality is «breathable»
Not crazy about Greyhound for:
— increased fares on Friday-​Sunday and holidays
— expensive ticket prices compared to U.S. and Mexico
— the grumpy gray-​haired guy at the Vancouver ticket station — he refuses to answer questions like «Which stops along the Sea-​to-​Sky highway are in service?»

The Greyhound got some pretty bad press over the summer, what with the gruesome murder that occurred on board that was straight out of a slasher movie. But I’ve made a number of Greyhound journeys in my day and nothing remotely life-​threatening has happened.
You can get to the Okanagan from Vancouver starting from around $ 60 one-​way, which is less than half the price of a flight — if the flight is on sale! Students get a discount and with the great ear-​phones that they have these days, you can just turn on your tunes and ignore any annoying kids or snorers.
Of course, I always do anything I can to NOT take the Greyhound to the Okanagan — fly, rent a car, bum a ride with a pal — but sometimes a $ 60 ticket is the only way. It usually takes about 6.5 hours instead of 5 in a car or a 45 minute flight. And it’s always got me there A-​OK.

How is it that Greyhound Canada is so much better than Greyhound USA? The people are *gasp* «normal.» By «normal» I mean I have never encountered a man who leans over my seat and breathes heavily. Bonus points!
Although it’s annoying to get to the AmTrak/​Greyhound station from the YVR, you cannot beat the price to Whistler. Summer or winter, HWY 99 is a majestic drive and deserves your full gawking without having to also drive the dangerous stretch of road.
At the end of the day it’s the Greyhound. You won’t get special treatment. You will, however, get to where you need to go.