Greg Dent, Macdonald Realty

My family and I have bought and sold a few apartments through Keith Roy of Macdonald Realty. Keith’s partner, Greg Dent, was helping us with our most recent purchase last year. My husband and I both felt that he’s an honest and personable guy, who was proactive in finding us a property that meets our own needs. On one occasion, when we almost closed a deal with the seller, Graig even advised us not to proceed if we didn’t feel 100% comfortable with our decision. He never came across as outwardly pushy and sneaky, like many other realtors tend to be (no offense to any of them) yet he was always eager to have our feedback on each property he showed us in order to have a better idea of what to look for subsequently.
We ended up purchasing an apartment we’re quite happy with thus far. Although I can’t guarantee that there may be information the realtors know about it and we don’t, we were indeed provided with all the minutes of strata as well as engineering reports before we made our final decision to purchase the place. Overall, we’re happy with Greg’s services and would recommend him to family and friends looking to buy a place.

Felt we had to write this review as it turns out we have been left in a very uncomfortable situation.
We recently moved to Vancouver and enlisted the services of Greg Dent as our realtor. We had to put complete trust in Greg as although we had brought and sold properties in the UK, Canada was an unknown.
Throughout the process we thought that Greg was a fantastic realtor and seemed more like a friend.
On our search for the property we always maintained that we wanted to stay around the $ 500 a month Strata fees. When we found a place to buy we agreed that the $ 513 a month would be acceptable as we felt it was good value for the size of the apartment.
After completing on the apartment and moving in we receive a letter telling us our Strata fee would be close to $ 600 a month.
In complete disbelief we went back to Greg and asked him why he never found out this information. To add insult he claimed he ‘told us’. Both my husband and I could not believe that he would have overlooked /​hid this fact.
Then any emails we sent asking Greg to explain himself were just ignored.
I thought that maybe the charges may have just gone up recently, but no they had been that high for nine months.
We feel as sick as can be that we trusted Greg and now we are stuck with this extra payment to find month after month.
There was a complete failure to do his job as a realtor which has left us in a unwelcome situation having never been given vital facts.
It certainly looks like there was no care for the client just for his commission.
UPDATE: We now find that Greg confirmed on many occasions that the strata fee (the strata fee he told us) was to include heating. We have just got our first massive electricity bill and contacted the strata to be told that heating is not included in the massive monthly fee. Yet again we have been severely let down by Greg and his either intentional or unintentional with holding of the facts. The feeling of complete sickness is back.
We were contacted by Keith Roy Greg’s business partner telling us they wanted to put things right and he even offered to sell the property for free. As we were in no position to be able to move again and selling it would certainly not be the only costs we would incur we turned this offer down. We asked that there be some compensation for the extra costs we have incurred. The reply from Keith Roy was that he would help us with all the problems we were having with the deficiencies of the property. We explained we had already be dealing with this for months and months and did not need his help with this matter and besides the deficiencies were nothing to do with the strata fee we had been mislead about and the heating costs. We received one last email that basically stated we were best not to make an enemy of Keith and to keep him on side.
Kind of sums Greg Dent and Keith Roy up.