Fido Kiosk Pacific Centre

very rude on the phone, I felt like a teenager when mom calls; just ready to hang up after every sentence. I had to call back to finish what I was saying. It brought back memories of my younger self, and I don’t want this way with you Fido. Anyways, that put me in a bad mood going into the store. I assumed they were slammed but when I got there, it was dead, like their careers if they don’t start learning proper customer service.

I have never had such poor customer service in my life! My representative’s name was Jared and he was a condescending prick. The last time someone spoke to me like this I was 15 and it was my Mother… and I deserved it.
The power button on my Nexus 5 phone is malfunctioning, something that actually happens to a lot of people, as per a Google search. Don’t tell that to Jared, because he’s «…never, ever heard of that happening to a Nexus 5 before.»
Okay… so clearly I am lying. Not once did he even attempt to look at my phone himself. Another customer next to me even looked at me with wide eyes as if to say, «Do you know this guy? Why is he speaking to you like that?».
If it wasn’t for Cyndi in the call center who I spoke to after leaving, I seriously would’ve just paid the money to end my contract and switched to Bell.
That’s how rude he was.
I am literally just waiting for a reason to jump ship. There aren’t enough Cyndi’s to make up for Jared.

I am up for renewal and wanted a new phone. I walked in to the Pacific Centre store as a friend said it’s a corporate store so the service «should» be better than one of the many franchised outlets. She was very, very wrong.
I have actually never had such poor service. The guy speaking with me was smug, arrogant, unhelpful and just a general tw@t. He was more interested in promoting Fido’s extended «warranty» (which is a total rip off and useless) than upgrading me to a new phone. We ended up walking out after telling him four times that we Do. Not. Want. Extended. Warranty. I understand what rejection handling is but this was ridiculous.
He was actually offended that we did not want it. Very strange guy, and I’m sure it’s the same guy referenced in other reviews.
Fido should be very careful when clients are up for renewal and out of contract. It’s very easy to walk down the street to a Telus or Bell outlet.
Another thing, the «store» layout is very odd and poorly organized. I don’t get the point of monitors strewn around where you stand like a moron next to the person helping you. Weirdest set up ever.

I had a recent interaction with one employee at this store. I have already spoke to the call center and received a reference number and was ready to upgrade my phone and sign another 2 year contract. It was a very quiet day and there were quite a few clerks standing around. Lucky me, made eye contact with the rudest one. He was incredibly rude and condesending. I asked him to check the deal I was offered by the call center and he said «Oh, so you don’t remember what was offered to you?» The statement itself isn’t that offensive, but coupled with his tone… I should have demanded someone else right there. However, I decided to give him a second chance. Nothing improved from there, after accessing my file he discovered that the phone the offer applies to is out of stock at their location. And that was it, I was instructed to leave and check another location or call customer service again. He didn’t offer to try calling somewhere else for me. The whole interaction was facial expressionless, less the occational eyebrow raise.
I am not sure why he is having a bad day, we all do, but maybe being a customer service rep shouldn’t be his choosing of a career. But who knows, maybe it’s just a temporary job he doesn’t care about.
Safe to say I will not be returning to this location again EVER

I don’t know why it’s so hard for these guys to get things right. Every time I go here, I have to wait forever in line… or wait, I have to figure out where the line starts in the first place! The clerks are not «people persons».
If I didn’t love dogs so much, I’d be over at the competitors!

Both times I’ve needed to deal with the staff at this location I’ve waited over 30 minutes. The last time I waited over an hour. The staff are moderately helpful, but this location is so chronically understaffed its inexcusable.

Went into the store after calling 611 to troubleshoot my problem with the phone that I had purchased. The Internet was no longer working. I must have spent over an hour between the call and the store. Pleased with the response I received, the fact that they were willing to spend the time to troubleshoot this issue. I felt like they went the extra mile to resolve the issue although not satisfied that it came up with a brand new phone.

When I used to have a Fido, this was one of the nicer, easier access than many of the malls where you have trudge thru crowds, like Metrotown. This one’s really easy off the ground level street, and above the escalators going down to the mall.
And quite the better view with all the light coming in as it’s not really in a retail part of the mall, more like a foyer of this major office building.

I just tried to call this store to see if they have iPhones in stock.
I kept getting a «this phone has not set up its voice messaging system» recording every time I called. Thinking that maybe I was dialing the wrong number, I tried calling the flagship Fido store down the street. They were difficult to get through to as well, requiring me to call around five times, but at least the flagship store had a voice message stating their hours.
When I finally got through to the flagship store, the very lacklustre employee told me that the Pacific Centre employees never answer their phone because they are so busy. As he put it, «It’s not like they have six arms or something». When I asked him to check Pacific Centre’s inventory, he told me that he was unable to do so.
Ok, seriously, it’s a PHONE company. You’d think that they would at least put a voice message on their line saying that they don’t answer their phone, instead of a sketchy autorecording that makes it sound like they have gone out of business.
It’s kind of a running joke that Fido (and most other phone companies) has crappy customer service, but really, the level of unprofessionalism here just baffles me.

My least favorite of any of the Fido stores. Maybe it’s just me, but EVERY TIME I come in here I am either ignored or given horrible customer service. Out of all the times I have called them, they only ever answered the phone once and immediately hung up upon answering my question.
Last time I stopped in to pay my bill on the way to work. I know they open at 10am, but I had to work at 10am so when I seen the doors open and people inside at 9:45am I was so happy. The sales clerk was at the counter eating and reading the newspaper. I asked if I could pay my bill, as the automated machine was right there, turned on and ready to use. «Nope, not till 10» he said. I asked again if I could just quickly use it because I had to work at 10 and wouldn’t have time after work. «Nope». He didn’t even look up from his newspaper while talking to me. I left so mad.
I work in customer service. My store opens at 10am. If I was there at 9:45am eating a bagel and reading the newspaper, with everything already set up and a customer came in and I said «Nope, not till 10am» I would be fired. just saying.