Fiat of Vancouver

Finally I’m getting to writing my review! I bought a Fiat Pop from the Vancouver store in 2013. My initial exp was good, but I needed to get my Fiat fixed and this is when trouble began. I was given a ridiculous quote for a repair. I laughed at the number and so the mechanic said «okay, okay I’ll give you a deal» the price went down a couple hundred dollars. After numerous frustrating calls in which the price kept changing I had my male spouse call and the price went down to reasonable. Really it is 2016 (was 2015 at the time) and I need a guy to call to get a decent price? After much discussion, the service manager said he was sorry and I’d be reimbursed and even get a credit. Months later I’ve received nothing. I called to remind the manager but the call was not returned.

I have 2 Fiats! Fiat of Vancouver needs to go back to customer service school and learn how to offer service. My battery is dead and will not recharge, still under warranty, a 15 minute job easy. Fiat of Vancouver can not do the repair until next week. How is this service? How does a business like this stay in business? The owner better wake up and change the way service is offered! I will not buy another Fiat from them.

DO NOT BUY YOUR FIAT FROM THIS DEALERSHIP.
We originally purchased our Fiat500c from Carter Dodge in Lougheed; the salesman was great, the car was everything I wanted and process was painless and easy.
Fast forward 4 years and we have outgrown our little convertible and was looking for the bigger 500L; we live in Vancouver so we thought we would give this place a try. The salesman Will was okay but is new and clueless and his boss Kelvin is the typical car salesman — all smiles and loves to talk. When it came to actually delivering on their promises Kelvin falls short.
First off, nobody here is empowered to make any decisions. Any kind of negotiating was done with us constantly being told «hold on while we call the owner» or «I have to run this by the owner’s daughter». It was such a waste of time.
Finally we decided to trade in our car as we were promised a specific finance rate and price.
When we went to pick up the new car the paperwork was signed without going over the finances with us and afterwards we discovered they used a HIGHER rate than what was promised.
We pointed this out to the people at Marine Chrysler expecting this to be fixed but they are horrible to deal with. We kept getting told we would be called back but they never did. The salesman Will was useless and kept pointing to his boss Kelvin for any questions or inquiries that we had. Kelvin was all apologetic and also just as useless in getting this resolved.
IT HAS BEEN OVER A MONTH AND NOTHING HAS BEEN DONE.
We are also still waiting for the spare key which was somehow LOST. I was told at one point that it was on order and we should get it soon; then I get a call from someone else saying the key wasn’t ordered and they were trying to find the one that they had lost. What!!!
Save yourself the headache.
DON’T GO HERE OR MARINE CHRYSLER. HORRIBLE HORRIBLE CUSTOMER SERVICE.
Would give 0 stars if I could.

Can I give this place less than one star?
This one star is for the car itself — the Fiat is such an adorable little car that is fun to drive. However, the salesperson (Will Li) at Fiat of Vancouver totally ruined the experience for me.
At the end of my test drive, I told him I was very interested in getting a Fiat Pop model, but he did not go on to even tell me about the prices or any financing or leasing options. When I asked about the Abarth, he very condescendingly said «This car starts at 30k, and I don’t think you would be interested in that one».
Will was a terrible salesperson and successfully convinced me not to purchase this car even though I went to the dealership looking forward to getting a Fiat.
I felt like no effort was put in to sell me a vehicle. It irks me how even the basic features of the car were not introduced. Fiat needs to reconsider who is representing their vehicles and brand name. Due to the subpar sales introduction I received on the vehicle, it immediately brought down my desire to complete the purchase and even my opinion of the brand.