DHL Express

I had a bad experience with DHL at first, but Sanjay from Executive Response and Customer Care turned that around for me. I got a reply to my complaint within 2 hours and Sanjay did everything to address my concern and cater to what worked for me.

Awful customer service.
I visited today to pick up my post because they just gave me a call at 8 30am that I missed. I didn’t see any paper that mention they will come back. So I went to howe street center and a middle east guy was mean. He had a customer and made just wait doing his thing. I just wanted kindness. It was my first time that I used Dhl and I will never use it again.

I have to comment on the customer service here! I was impressed they made calls, gave me numbers for future use and found my parcel I was chasing around! Glad shipping was thru them. When my item arrived on the truck the front desk even went outside to dig it out it instead of waiting for the entire load :) thank you!!!

Awful. Awful. Awful.
I ordered two items from States and for some reason each item had a different tracking number. This wasn’t DHL’s fault.
I was following my shipments online and saw there was a delivery attempt for package #1 (they didn’t leave a slip). Then they attempted to deliver package #2 the next day (again no slip). Then they actually called to let me know they were coming (I was at work). Had I not been checking online, this would’ve been the only way for me to know they were attempting to deliver. Again there was no slip.
I called May 29^th from work to try to schedule the delivery. I only had one tracking number to reference while on the call. I told her it was odd I didnt get a yellow slip. She suggested maybe a neighbour took the slip. I told her I have never had this problem. She then said maybe they didn’t have the buzzer number so they couldn’t get in. My name is written beside the buzzer number list by the door — lazy much?
Anyways, I asked them to deliver the package on June 5^th, repeating many times that is my day off so I’ll be there all day. I am at work the rest of the week. I was pleased the woman could set it up for me. All I had to do was go online to schedule delivery for package #2, which I did for June 5^th as well.
June 1^st comes and for the first time there is a DHL slip for both my packages (they stuck it to a mailbox not even close to my number –lazy). I thought maybe there was just a lag in their system. I was assured my the woman on the phone that package #1 would come on June 5^th and received email confirmation package #2 would come June 5^th.
I wait around on June 5^th and package #2 comes (the one I scheduled online myself for delivery). The delivery guy said their is nothing else for me. I call DHL and they tell me that for package number #1 they made 3 attempts and that’s all they can do. June 1^st was the last attempt. I told them about the call I made on May 29^th specifically stating to deliver it June 5^th. They tell me that the notes from the woman I spoke with just say I wanted another delivery attempt so they came on June 1^st. ARE YOU KIDDING ME? What was the point of even calling? What the hell did I have to say to her to get the point across.
They won’t be able to come back today so I have to wait until next week to get package number #2. They don’t have a location in my city so I have to go out of my way. I can’t believe I actually had to pay for this shipping…
Some recommendations for DHL
–be more consistent. Keep packages together once you know they are for the same person and leave a slip each time.
–don’t be so lazy. It takes 5 seconds to look up a buzzer number and proper mailbox number. When people call and leave specific details, write them down properly.

What a disappointment! My family sent me a very important package and after waiting for more than a week finally realized that it was on hold in Richmond! When I went over to their Howe st store learned that the reason behind that delay was the lack of buzz number!!! DHL staff were expecting my parents to write down my buzz number instead of bothering themselves to have a look at the buzz list of our building! Can’t believe it…

Dealing with DHL has made me feel like I’m in the twighlight zone.
My package has been in Vancouver for over a week and they still haven’t managed to attempt a delivery yet.
Tried contacting customer service to ask if I could just pick it up, nobody got back to me.

If I could give zero stars I would. They did not notify me that they were delivery my item on the day it was delivered and nobody was home. When it was delivered they left a $ 400 table I had ordered sitting on the street in front of my apartment building because shockingly nobody was home during the day when they didn’t notify me it was being delivered. Are you kidding me? Rather than take it back to a pick up location for me to get later you leave it sitting on the street? Or some kind of notification it was being delivered or was delivered (you do have all my contact info)?
Absolutely terrible experience that could have been even worst. If you want a guarantee your stuff won’t be stolen from the street DHL may leave it on, don’t use them. I just got home about 5 minutes ago to see my order sitting in front of my apartment and am still in shock that this happened. If I had entered the back door it likely would have stayed out front all night because there was absolutely no notification it was being delivered or it had been delivered.

Great location, right off Dunsmuir. Tough to find parking, more for the office commuters.
Friendlier service than UPS.

I went with DHL ’cause I wanted to go with service that was a little more mom and pop ’cause UPS was bugging me lately. My issue with them is that depending on the distance, they contract out another carrier which means that you’re tracking number either becomes void or more likely your package gets lost.

Don’t recommend using DHL in any location if you can avoid it. Last package was supposed to be dropped off at our house. They indicated that we had to be home between 9am and 4pm to receive the package and would not specify any further timing. As a result, I called and told them not to send it out with their driver the next day but to hold it in their Richmond depot. The next day I drove out to Richmond only to hear that the package had gone out with the driver! They said that the driver was already «out of the area» and therefore could not make it back that same day. My only option was to have them drop off at the downtown location and pick it up the next day. It was already a day late so this put it 2 days later than it should have been. I’ve had similar experiences through my company as well: schedule a pick up –never gets picked up. Call to schedule again — still doesn’t get picked up. It’s amazing that this company is in logistics…

Highly recommend against using this courier. For a courier that advertises express shipping/​delivery their procedures are incredibly inefficient. Was waiting for delivery of an express package that was already a day late for the assured delivery date and even though I was home and the delivery driver had my phone number, the package was not delivered because they did not have my apt buzzer number. I never heard any contact form DHL until I called them the next day (they said they would have been calling me later that day). When I offered to just pick the package up myself at their downtown Vancouver location they said it could take another day or so to get there from their Richmond facility even though a driver would’ve supposedly attempted to drop it off at my place again that day 7 blocks away from the downtown office! Definitely not going through this again as the word express seems to have no meaning to them. Also, there was no manager available to talk to… Of course.

Ewwwwwwwwwwwwww. I just dealt with a DHL customer. He brought me a package, and he’s wasn’t courteous at all. All he did was point and say I need payment. What kind of customer service is that?!
Also, I order a book that cost $ 60. They charged me taxes on it and a $ 10 processing fee AND a $ 4 collect on delivery fee. If I rejected it and went to their location to pick it up, would they still charge me that $ 4? What am I paying delivery charges for???
I usually deal with FedEx. They charge a little bit more, and that’s because they hire AWESOME people with great customer service skills… Avoid DHL where you can and go FedEx!!!

d h l you suck big time.
service sucks!!! their service it’s rubish.
bad bad bad

Since this review was right on the homepage, I thought I should contribute a review since I too dislike DHL.
I deal with various courier companies on a daily basis and hands down DHL is the worst. No comparison at all. First off DHL is terribly unreliable, like really really bad! Secondly for a company like DHL, they have the worst website known to mankind; Not only is it very amateurish but it’s confusing as hell to navigate and if your hoping to ship through their website, don’t count on the order going into their system, its so poorly designed that it will not.
I do not dispute that DHL has some of the lowest rates but that comes at a cost. If you are not concerned about a major courier company losing your packages, or forgetting to pick up a shipment or making you or your client pick up there package at their depot because they won’t deliver it, then I strongly recommend using DHL. You will strongly regret it! One more thing, they really need to get with the times and get out of the stone age! LOL
Ship with FedEx or UPS if you want a fast and reliable courier.

Holy Christ on the cross do I hate dealing with DHL. All shipping and courier services are kind of a pain in the ass, but living in Vancouver and dealing with DHL is torturous. They don’t have a downtown depot, so when they helpfully try to deliver your package IN THE MIDDLE OF THE WORK DAY it eventually gets rerouted to their depot in Richmond. Which conveniently enough is not accessible via transit! That’s right, it’s either con a friend into driving you there or take a cab from the airport! After two such experiences I eventually resorted to getting a package sent to my office thinking for some insane reason that that would yield a more convenient experience. What can I say, I’ve always been a dreamer. Lo and behold the driver, despite having my work and cel number didn’t bother to call and when he couldn’t find my office in the building left and sent the package to Richmond. AGAIN.
Get your shit together DHL. You are a package delivery service, your raison d’etre is to make sure I get my damn package. And considering what you cost to use (which make no mistake, I wouldn’t if given the choice) I should be getting that shit presented to me on a silken pillow swaddled in perfumed gauze by a girl dressed like the Orion Slave Dancer from Star Trek. Instead all I get from you is the nagging feeling that no matter what I ordered it wasn’t worth the frustration of dealing with you. You hear that businesses? Your choice of package delivery service could potentially dissuade me from shopping with you.
Up yours DHL.