Destination Mazda

I was less than impressed with this dealership just based on e-​mail correspondence back and fourth. They quoted me way to high on an easy fix on my car and I know this as I shopped around and did my research. Ontop of that when I questioned why i was being quoted so high, it took them around 4 days to respond, two of those being business days. Needless to say I took my car into Metrotown Mazda as I was tired of waiting and was very impressed with them. After reading all the negative reviews on here and the owners responses, it sounds as though that was a good decision.

Why do consumers have to deal with people like this when they want to buy a car? Why do you tell me you are taking $ 1000 of the manufacturers price and then I find later the new price with the $ 1000 off was actually within a few dollars of the manufacturers recommended price? Why, despite repeated requests and promises did we leave without a copy of the figures we had agreed to? Why, when we return to collect our new car and finance has been approved, do we have to spend well over an hour getting the hard sell from Andrew the finance manager for every add on/​insurance under the sun despite repeatedly telling him we just want the car and nothing else? Why do I is still have no idea why the agreed price and the one on the finance document is more than we agreed? Why can they not just be straight forward and give us the numbers? Why can you simply not be honest and not rip people off? I only got the car two hours ago. Will never go back. I will never buy from them again and will never get my car serviced there. I do not want the sales people/​finance manager to be my new best friend I just want you to be up front, honest and easy to deal with. Left feeling I wanted to wash in bleach given the slime balls we dealt with. When the hell is the car industry going to realise the consumer does not want to deal with people who would sell their mom for a few dollars and give us a better experience?

In my opinion, this dealership is unsatisfactory on many levels. From the aggressive sales reps to the service department who seemingly are not open and transparent with their services and repairs, and techs who take shortcuts. I have experience with other Mazda dealerships so I am not just blowing wind. Any car dealership that gets an average of 3 or more stars is probably worth going to, but of course, there needs to be improvement and a goal to get to 5 stars. But you’ll never get that way if you always have to defend your actions. You have to get away from bring positional and do what is moral and ethical.
Unfortunately, there’s no feeling of being welcome to this dealership. Perhaps things are different if your car still has a warranty. I get the impression they want your money as quickly and easily as possible. I hope that’s not the case, however, that’s how I feel.
Additionally, I don’t appreciate the comments left by their business manager in response to reviews made. I find reading some of his comments troublesome. I believe people should be free to state their opinion and experience without interference by management or the company to justify their actions or position. People already have their guard up when visiting a car dealership. If customers feel confident enough to take up their issue (s) with management, they will. People know how and will seek corrective action if there is a basic level of trust.
On another note. Please be aware of the documentation fee when buying a new car. The president of the Vehicle Sales Authority and Registrar of Motor Dealers says the law requires full disclosure of all dealer fees and charges in the advertised price. He says adding in fees after the fact is a deceptive act.
Accordingly, I can’t recommend this dealership at this time. I must knock down my rating from 2 stars to 1 star because of the business manager’s comments and attitude. Should this dealership improve, learn from the user’s comments and management’s attitude change for the better, positive reviews will surely follow.
And no. I don’t respond to private messages.

To be fair, clearly only people with issues have written reviews. We’ve brought our car here for a couple of years now and they have never provided anything but good service overall. The only issue I’ve ever had was that their Service Department scheduled us in at noon but neglected to tell us no one would work on our car until the afternoon once everyone got back from lunch after I took time off work to bring my car in and wait. That said, when I explained this to them, they made every effort to have my car ready on time which I really appreciate!

Would not recommend ever going here to service/​repair your car. I have had multiple bad experiences here.
If it’s anything that requires a courtesy car, it seems like all they care about is getting their courtesy car back as soon as possible. Even with a regular oil change, they do less than every other dealership. They don’t check anything else (brakes, tires, lights, air filters, etc.) that Mazda requires its dealerships to do with every visit. They don’t give you the blue Mazda Vehicle Inspection Report that every Mazda-​certified dealership gives with every visit. When I asked Yvonne for it, I was told that it’s only for major maintenances – my experience with other dealerships and Mazda’s website says otherwise. (See:
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I brought my car (2012 Mazda3) here twice for the same issue that should be covered by the warranty. They never fixed it because they couldn’t diagnose what it was either time. I was told «it’s not a safety issue,» how do you know if you don’t know what’s causing it? I was told to drive the car until it broke down because then the issue would be easier to spot – terrible advice. Took my car to Metrotown Mazda and they fixed the issue within an hour, free of charge.
Also, if you bring your car here for any insurance-​related claims, they’re going to try to charge tax on the deductible you have to pay unless you tell them. ~$ 60 lost if you’re not paying attention. You’re not supposed to pay tax on the insurance deductible…
Lastly, I brought my car in November for an insurance claim and didn’t get it back until a week into January. I gave this dealership multiple chances because they were the closest dealership to me and they gave me every reason to not come back. It’s really worth the extra drive to go to another dealership to service your car – don’t waste your time and money here.

I went with my friend about a week ago to Destination Mazda, since he has a decent credit history, and needed a new vehicle. After the test drive, he tried to show the sales executive the PIN number for a mazda promotion, which was ignored by the person. He had to say «look» again, then the person went away to the back room for a bit and came back denying any knowledge of this Mazda Canada promotion.

I purchased a 2010 Corolla CE there. The salesman was Michael Rwuziki. He was a nice guy with great passion and responsibility.

I did the deal on Friday paid the deposit. I was told they were getting the car delivered. Come Monday they changed the deal from 380 per month to 450.
I cancelled
They lied. who are they, Nash and Brett.

These idiots have no idea what they are doing and will take thousand of dollars in the process. I came in saying my car, (2008 Mazda 3), was making clunking noises when I went over bumps. After it was «fixed» I drove it not even two blocks away and noticed it was not fixed at all. Called back and they agreed to look over it again.
Dropped off my car the next day and asked me go take a test drive with one of the employees to show them the noise. Sure enough after almost every bump he heard it too and will look into it. They called me later on that day saying «they don’t know what is making the noise, and needed it overnight, but that it was NOT a safety concern of whatever was making the noise.»…If you do not know what is making the noise, do not say it is not a safety concern! Cars are not suppose to sound like clanking metal when going over something as small as a man hole. The next day they called saying they are going to replace the drivers side shock and I only needed to pay the part, not the labour… Why would someone replace one shock and not the other?! I don’t know much about cars, but I know you replace parts in pairs. Sure enough I picked it up, drove it not even 2 minutes (to the intersection of Lougheed and Boundary) and heard the same noise. Did those idiots not test drive it afterwards to see if it was fixed?! Guess not. So after well over $ 1100 the problem was still not fixed and now taking my car somewhere else to get it fixed, because these guys are greedy and only want to screw people over and I am not giving them another penny. DO NOT GO HERE!!! IT IS NOT WORTH YOUR TIME OR MONEY!!!
**Update** I ended up taking my car to my cousins friends house that same night I picked it up from Mazda the third time, where I lifted up my car to find the noise myself. Turns out a piece of one of my rear springs rusted off and was moving around in the part the spring sits in. I found the piece that broke off and I did not have to take a single thing apart to grab it! And it was on the same side they replaced my one shock in the back. I firmly believe they knew what the issue was and just left the rusted off piece in it so I would keep coming back and giving more money. The day after I found the problem, I ended up buying new springs myself and sent it Taiyo in Burnaby to install them. The total cost…$ 260. I spent over $ 1100 at Mazda and they did not fix the problem at all. NEVER GO TO DESTINATION MAZDA!

Made an appointment to get my tire changed on my Mazda 3 — had a flat and was driving on the spare. Planned my entire morning around this appointment only to have them tell me once I had arrived 15 minutes early that they not only did not have me down for an appointment («Are you sure you made an appointment?» is what I was asked), but they didn’t even have my tire in stock like they said I did when I had called two days previously. They were extremely rude to me and acted like I was not even worth their time. Went to the Kal Tire a few blocks down and would 100% recommend them. Terrible service from this dealership and myself, my family, and my family’s business will never be dealing with them again.

Went there for a car and the sales man was rubbing his hands in a greedy manner and kept showing my family cars that were expensive and beyond our price range even though we told him our range. We were still indecisive about two cars so we left but called Destination Mazda after hours and left our name and number but never heard back from them. at all! We ended buying a Mazda 3 somewhere else where the service was a lot better and the staff member understood our needs and met them.