Coldwell Banker Prestige Realty

Amazing guys. Very helpful and professional team, I just had bad experience with other realtor company — Dexter Realty, namely with realtor Patricia Harrison, and comparing to them it is like other world. Highest recommendations.

We are tenants in Yaletown and have had great follow thru and dealings with Sophia Chea at Coldwell. Whenever we need her she is there with an answer or an action in getting whatever job needs to be done. We are grateful for her consistent and professional help. She is always on our side when dealing with the owners and supports us with whatever our needs are in regards to the apartment.

The worst experience I’ e ever had. With my husband we were looking for a nice apartment to rent. We found one on the craiglist that we really liked. After exchanging tons of message with the person who was listed under the contacts and explaining that person that we both work on weekdays and there is no way to come and view and apartment at 12.30 pm on a weekday, we finally set an appointment for weekend. The apartment was rented furnished, but I asked that person if it is available unfurnished and got the answer that yes, we can rent it unfurnished. We really liked an apartment after viewing it, it had everything we needed (nice view, quite area, washer/​dryer, open space kitchen). Once again we asked if we can rent in unfurnished, and the person said yes. We asked about utilities and he said that gas and hot water is included, we only have to pay for hydro, cable and internet. We sent an application and got approved. And the most interesting part starts. Lady named Victoria sent us a contract that said that we have to pay ALL utilities (including gas and hot water), and apartment is furnished. Moreover, she left the space indicating moving in fee blank telling us that she will add it there later. What if she wants to put $ 2000 move in fee? I have to pay it if I sign the contract!!! We sent her e-​mail saying that Johnny who showed us the apartment told us that only hydro is not included in the rent. And we need it to be unfurnished. This is what I got from Victoria «What? you wanted unfurnished? Yes, gas is included. I will ask the landlord about the furniture and get back to you tomorrow.» Very good business and customer service. Next day she fixed the contract but hot water was still not included in the rent. We e-​mailed her again asking about the hot water and got a message from her that we have to sign the contract ASAP because she has many people who want to see an apartment. I looked all the contracts and applications that she sent us and noticed that all of them are dated year 2014. Really??? Is it hard to put the correct date??? We ended up declining the contract. I will never do any business with them again!!! And I am very happy that we did not sign the contract and avoided more troubles with the company!!! The worst experience I’ve ever had! Never, never work with them!!!

Coldwell Banker Prestige Realty is the worst company I’ve ever had the misfortune of dealing with. Coldwell offers property management services and they were my landlord for 2 years. During this time I dealt with stupidity, incompetence, greed, and deplorable customer service.
If you don’t want to read my long review let me just say this is THE WORST company I have ever dealt with. Coldwell Banker Prestige Realty fails on all levels. They don’t care about their clients because they only care about one thing: money. Think I’m exaggerating? Please read on.
When I moved into my apartment issues began immediately. First off, my property manager Sayed was very flakey. He was reliable up until I signed my lease, but after that he neglected his duties.
It took him 5 weeks to get my my storage locker key because he never answered his phone, never replied to messages, emails, or anything. It wasn’t until I started calling him once every 10 minutes that he finally answered his phone. No one should have to deal with that level of flakiness!
My biggest complaint about Sayed involved cheque payments. If I gave him a cheque he wouldn’t cash it for 30 – 40 days which made organizing my account very difficult. This caused many cheques to bounce and I got fined by my bank AND the strata. I understand it’s my responsibility to have the money available, but organizing my finances became tough when he never cashed my cheques in reasonable time.
Sayed was later replaced by a new manager named Nyree when a horrible incident happened to me: Sayed gave me the wrong storage locker in my apartment building and because of that, the correct owners cut the lock and threw away all of my belongings. Wow, even after 5 weeks he still screwed up! … Here is where the story gets good — the correct owners were also tenants of Coldwell, which means that Coldwell THEMSELVES not only gave me the wrong locker but were the ones who cut the lock and threw away my belongings! It’s as incompetent as it sounds. My belongings were a vast mix of valuables, but I added up that my possessions were reasonably worth $ 900. After all, we’re talking about a full storage locker here. I called Nyree and she took responsibility for the incident, said that compensations would be made, but before I could tell her my compensation request she said in a condescending tone «don’t get your hopes up because the things we threw away don’t seem to be worth much more than $ 100» and I quote.
This phone call showed me the true colors of Coldwell Banker Prestige Realty, because not only did they fail at competency and customer service (in that order), they didn’t care about what they did (not even an apology), and only tried to cover their asses thereafter.
Nyree made it clear that Coldwell didn’t see much value in my belongings and if I wanted to press for more than $ 100 I would have to prove the value of everything they threw away. Instead of working with me to determine a fair compensation, Coldwell shoved it in my face that I had no proof and they did nothing to help me. If anything, I was someone they feared loosing money to and they prevented me from getting my compensation, forgetting that I was the victim.
Long story short, I was forced to sell my belongings on discount and received a pitiful compensation. This kind of service is inexcusable and Coldwell Banker Prestige Realty should be ashamed of themselves!
I know for a fact that James, the manager of Coldwell Banker has read this review. Why is that significant? Because even after reading this review, James has made no attempt to atone for the mistakes of his company.
Before the end of my tenancy, my property managers changed 4 times in 2 years. To me, this showed that I was a low priority.
In my last month of tenancy Coldwell enforced a clause in my lease that forced me to pay for professional carpet cleaning. I requested to do it myself because I had my own carpet cleaner. They told me no, that «it wouldn’t be good enough.» Coldwell had a legal right, but not a moral right to do that. Especially considering the damages and deplorable services already endured. On the day of my inspection the carpets were declared dirty anyway. How pointless. At least it wasn’t my problem anymore, but that was a real burn I had to pay $ 200 for services that I was going to do for free. «It wouldn’t be good enough» is BS because the Regional Tenancy Board has stated that it doesn’t matter how apartment carpets get cleaned other than they get cleaned. It seems Coldwell would rather have their tenants pay extra so they are not inconvenienced, and we wouldn’t want that now would we?
After 2 years of getting to know Coldwell Banker Prestige Realty, I have found 0 redeeming qualities. I lost hundreds of dollars due to sheer neglect and incompetence. How hard is it to be a landlord without screwing everything up? In my opinion Coldwell doesn’t deserve to be in business. They’re simply not worth the risk.

Great to have a business with Coldwell Banker City Centre. Marjan and Douglas helped me to find my Townhouse and I really enjoy living there.
They are detail oriented because I told them what I was looking for and they were able to match all the criteria I need. The town house I got was fantastic! Location is very central with a friendly neighborhood. There is nothing better than finding a dream home.
Marjan and Douglas are very fast responds and helpful agents. I trust them, and there is no questions when it comes to investing money on buying a good property through their professional service. I would highly recommend Coldwell Banker City Centre to everyone.