Clubcard Printing

I use a variety of print shops in Vancouver, but I keep coming back to Clubcard
Over the last couple of years, there have been two occasions where I submitted my order on the last day possible for me to meet my print deadline. When i called in to confirm the completion date, both times I got a person on the phone who notified me that «any order placed after 2pm won’t start production until the following day»
I grudgingly paid the rush job fee.
Yesterday, at 3:30pm, I made a big order. seconds after completing my order, my boss let me know that, due to some unforeseen circumstances, we would need to change the dates on the new flyer.
I hadn’t received a confirmation, or artwork approval yet from clubcard. I emailed them and told them to hold the presses.
I simply got an email saying that the order was in production. After 2pm, yet it still made it into the queue. So make sure you have your ducks in a row before you submit artwork. I emailed them letting them know how crappy this was.
Mike emailed me and gave me a free printrun for the reprint. I wouldn’t consider this regular practice though, so best to avoid these situations.
The people are super lovely whenever I pick up my orders.
My family owns a printshop in my hometown, and I know how often things like this happen. You have to give the customer a win once in a while. especially when they play by your rules.
Quality — Fantastic
Customer service: in person — fantastic
over email — good

My employer used to order business cards from them and the last time we did, the cards came back the wrong color and were just plain ugly.
The final proof was the right color though… strange.
Slow service and a tad pricey too.

Order #47 770
Yikes! The reviews below are very daunting, had I read them first I probably wouldn’t considered this place. I came upon ClubCard by sending local Vancouver print shops a request for quote. Since ClubCard quoted the lowest, I of course picked them to do my printing job. My client and I are very impressed with the results, I’ve actually just picked up my print a few hours ago today.
Although my print job was very basic, I was very satisfied with the way things are handled at this printing shop! As a designer myself who constantly has freelance printing jobs, ClubCard, makes it easier for me to submit print jobs online on their website (which was also a breeze to do!).
Although a lot of printing shops also accept artworks through online submission (via email, etc), ClubCard’s system within their website was very easy to use and saved me time. Being an e-​commerce professional, I naturally appreciate it when businesses provide an easy to use online marketplace system.
The rates are also reasonable. Their rush service is also affordable!.. I haven’t explored other sizes, paper choices and technology since mine was a basic large poster job, but the price beat out other local print shops! Also they contact you for errors and you’re allowed to do 1 revision before they proceed. Very helpful!
Quality-​wise, my client had not complained or said anything about the print quality of the job I delivered to them (I delivered today) so I guess that’s good for me as well!
The only downside may be their hour as they closed on weekdays. Being a person that has a 9 – 5 job and reasonably far away from their location, I would prefer to do business during the weekends. That detail though isn’t enough for me to deduct a star from this business.
I’ll be back again at this shop for my future printing needs. Will update this review once I have used ClubCard more on other printing jobs I have. I hope they open on weekends once they get busier!

It is always disappointing when a business fails to generate a solution to a customer inquiry… but it is worse when a business threatens a customer. After receiving terrible customer service from Mike at Clubcard I mentioned to him that I was going to dissuade people from using his business, and that I was going to highly recommend Made in Print, whose customer service and product turned out to be amazing. In response to this, Mike wrote — in reference to the business I work for, to which he has no connection — «…you are of course as free to write a Unilocal review as I am.» Really?
My request was far from demanding: a double-​sided wedding invite using only black ink to be printed on heavy paper. How hard could this be for a printing shop? Clubcard first explained that the tones on the black-​and-​white invite we designed ourselves were not ideal. We altered the invite based on their feedback, and then they said that we would need to opt for letterpress printing to ensure the invites looked decent, which would cost $ 8 per invite. I responded that this was exorbitant, and that I would like them to propose an affordable solution. We were even willing to sacrifice our custom design for a template, or something that could be produced quickly and efficiently. Clubcard customer service struck again with this humdinger of a one-​line email response: «We don’t have any invitation templates.» While I was conversing with Clubcard, I was also emailing the Yaletown Made in Print, who said that our original file was perfect.
Instead of being positive and making suggestions, Clubcard was negative and kept closing doors. While Mike may have been «in this industry for 21 years» he is definitely a neophyte when it comes to common courtesy and problem solving. Now let’s wait to see if he retaliates with a phony Unilocal review…

Fast efficient and thank you Karyn for solving my printing issue!!! I’ll be back!

I havld twice ordered cards and thank you notes with envelopes from here on both occasions they misprinted and didn’t not correct them they charged me fully for both. I spent over an hour in the store to have to correction of the txt and they still refused to pint them correctly. We are a local business and choose to use them to support local and they treated us with such disrespect to not even give us a call and try to work out the mistake so we could have our card done. I would never recommend them to anyone that values customer service or to support local business. They told me they would refund me I haven’t seen any refund and still have not correctly printed my cards or given me envelopes.

I was actually recommend this place by a fellow Unilocal person. We normally get our cards done at Vista Print for economic purposes and bulk distribution, however, for trade shows, project proposals and portfolios we were looking for something a little more fancy. I was hooked up upon conversation with a lot of samples to bring to the plate at the following week’s meeting. The decision to use these guys isn’t in my hands but I hope that there is an update review in the making. This review is based on their customer service and presentation.