Chow N Kenneth

Absolutely terrible staff and terrible punctuality. I had an appointment for 10:45 am and I didn’t see dr Chow until 11:25. 40 min over our set appointment time is unacceptable my time is valuable. That is disrespectful to a new patient. I don’t FUCKING care how busy your clinic is. I was also never told I had to pay a consultation fee. I booked the appointment 3 weeks prior and never once was I told I had to pay a consultation fee. One of his dumb staff called me 2 days prior to the appointment reminding me of my appointment and still then no one told me I had to pay a consultation fee. When I walked into the office the girl asked if I had extended medical coverage and when I told her no she STILL did not tell me I had to pay a consultation fee. I was told I had to pay it when I was about to leave the appointment. NOT FUCKING COOL. I was in a rush to get back to my office but it did not sit well with me so I called the office and asked why I wasn’t told i had to pay this consultation fee. The dumb receptionists response was «I asked if you had insurance and you said no so you have to pay.» I told her you were supposed to tell me up front and her response was «you should have asked» WOW really? Are you for real I have to ask? Every specialist or surgical appointment I book I was always told upfront on the phone before even booking the appointment that there was a consultation fee. Chow really needs to hire smarter staff or fire that dumb one. Enough said I am definitely not coming back here. First impression is everything and the 40 mins over has already said enough about this office.

Very impressed! I had 3 impacted wisdom teeth. The consultation took a while to book — about one month. But when I told them that my benefits were expiring the next month it only took 2 weeks from the consultation to actually get in for the surgery.
The actual surgery was performed very well. I chose no sedation, and the worst part of the surgery was the initial freezing, which took no more than 3 minutes. Not including the freezing time I don’t think that the surgery took more than 20 minutes. He seems like he is very experienced, and I would highly recommend him if you need to go to an oral surgeon.

Dr Chow is an extremely professional and caring surgeon. I recently had three of my wisdom teeth removed, an experience that turned out to be much easier then expected.
Pre-​op appointments were thorough and accommodated my busy schedule. Dr. Chow left no questions unanswered.
His staff is absolutely wonderful. Reception is welcoming, organized and compassionate. The nurse who assisted Dr. Chow before, during and after my surgery was beyond considerate of my needs; friendly, informative and calming.
Not only was I surrounded by a supportive and professional team, but the office itself is beautiful. You can literally see all of Vancouver sitting in one of Dr. Chows chairs! You certainly don’t feel as though you’re sitting in a doctors office.
I have had no issues with my surgery, and received a follow up phone call within 24 hours of having it done. I am very pleased with the level of service and professionalism provided.
Thank you Dr. Chow!

I had all 4 of my wisdom teeth removed by Dr. Kenneth Chow. He was great and explained everything clearly to me during my consultation and before surgery. The receptionists were also very polite and friendly. My only qualm is with one his assistants. Her bedside manner left much to be desired. Not only did she have a very rude tone towards me, but she also put down one of the other assistants. When she was asking me questions before the surgery, her back was facing me so I couldn’t hear her very well and when I asked her to repeat the question, she repeated it in a very snarky tone. As I was laying in the chair and the doctor and assistants were preparing for surgery, the two assistants were chatting and she implied that the other assistant doesn’t work as hard as her. I could sense that the other assistant was a bit peeved by that comment. I found that she was very disrespectful towards her coworkers and the patients. This assistant aside, everyone and everything else was great. I had mild swelling and they called to check up on me the day after.

I’ve now had two dental surgeries done by Dr. Chow. The first was a dental implant in one of my front teeth, and the second was the extraction of two buried wisdom teeth, and I’m happy with the results of both.
Dental work makes me extremely anxious, both because it can be painful and because it is incredibly expensive. But Dr. Chow and his team were very personable, direct, and reassuring. There was none of that clipped, bureaucratic tone which creeps in with some health professionals and makes you feel stupid and confused and bothersome. During the consultation visits Dr. Chow was very good at explaining the work that would need to be done, why it needed to be done that particular way, how much it was going to cost, and what potential options I might have. I felt more able to ask questions with him than I’ve felt with dentists I’ve had in the past, and he seemed to recognize that my concerns about the cost were not trivial to me. (I had been told by another dentist’s that I would need to be put under for the extraction of my wisdom teeth, which would have cost me an additional $ 300. They didn’t make it sound optional. But when I asked Dr. Chow whether he could do the procedure without putting me under, he was quick to assure me that he could – and he was certainly right. What a waste of $ 300 that would have been!)
When it came time for the procedures, Dr. Chow got them done very quickly and with a minimal amount of discomfort. He got my first wisdom tooth out so quickly and with so little wrenching that until he moved on to the second one I thought he must’ve been just beginning. I also really appreciated the way he chatted to both me and his assistant while he was working on me. I liked that element of human connection and ‘business and usual’. A bad dentist can make you feel like some dumb, mute object getting cut up on a table; a good dentist recognizes that just because their hands are in your mouth doesn’t make you any less mentally present. Dr. Chow is a good dentist (well, surgeon).
The assistants and the people who work the front desk are all friendly and helpful, and a little extra shout-​out to the slightly British-​sounding woman who works the desk at the downtown office: she has the nicest voice and phone manner.
One further thing: the downtown office is GORGEOUS. Seriously, the downtown office is half an hour further away from me, but it’s worth the trip just for the classy office and the magnificent floor-​to-​ceiling view of downtown Vancouver.

Hands down, THE guy to go to if you need to remove teeth.
My regular dentist recommended me to Dr Chow and since then, I’ve recommended him to everyone I know, including my husband.
My husband got the all-​star treatment when he was there; and most importantly of all, the procedure went so smoothly, he still talks about it to this day (and it’s been a year now) about how he just «woke up» and it was all over and that he could eat regularly within a couple of days. No complications, infections or even the need to take T3s. Dr Chow personally called my husband at 6pm on a Sunday to make sure everything was ok!
When you go there, everyone is pleasant, everything will be explained to you and before you leave, you are given careful instructions and a take-​home package for all the «in-​cases» you can think of.
By the way, I also shopped around for rates as my husband’s procedure exceeded our insurance coverage (approximately 4 other oral surgeons for what my husband needed) and Dr Chow was also the most affordable.
Dr Chow for president!

I dread visits to the dentist. Alas, they are as inevitable as my visits to the sweets store every week. But this isn’t about cavities. I’m one of the many lucky people who needed all her wisdom teeth pulled out.
My regular dentist recommended Dr Chow to me. On the elevator ride to the 8^th floor, my reluctance weighed down my body so much that I felt the elevator cables would snap at any moment. One step into the place and the clean, bright room lifted my spirits instantly. The receptionists greeted me with my name the moment I stepped in.
First visit I had my bottom two taken out. Dr Chow explained to me thoroughly the processes that he and his team were gonna perform on me, and then I was knocked out with anaesthetics during the whole thing. Didn’t feel a thing. Went home, and 24 hour later, the receptionist called to check up on me, which was nice, and encouraged me to call back anytime I have questions or concerns.
Second visit I had my remaining tooth pulled out. This time the doctor recommended freezing of the gums, which apparently costs less too, since this tooth was very easy and takes about 2 minutes to extract. I didn’t believe him. The first time I was swollen and in pain for 3 weeks straight, so i had my doubts. The freezing took 20 minutes of the time, and extraction took 2 minutes. No mess, or anything. I made some miso noodles 4 hours later and ate it. The following day, the receptionist called and checked up on me again.
I haven’t been to other places to get my teeth extracted, and hopefully I won’t have to go anymore, but this place gives comfort to me, as much as I hate dentists and needles. Customer service ftw! If you get to talk to the lady who does the billing, she appreciates a good joke (: