Cellmall

I actually decided to sign up on Unilocal so I could write this review after we got ripped off so badly by these guys.
First off, Groupon is partly to blame for this. The main purpose most businesses would be using Groupon is to make people aware of their business or sometimes maybe to make people feel good about their business by giving them a good deal. However, once you purchase a Groupon, you can’t really get a refund for it, even if you go to the business and decide you don’t want to do business with them for any reason. You can file a complaint to Groupon about it later, but that is just way too complicated for most people.
Anyway, the Groupon purchased was for a screen repair fix:
«C$ 69 for a screen repair for an iPhone 5 (C$ 135 value).»
The girl I was with thought she had an iPhone 5, but it was actually an iPhone 5S. They are actually quite hard to tell apart, and after the fact, we had to go to a website to view screenshots side by side to see what was what and actually tell the difference.
Well, within 5 seconds of my mentioning the Groupon, the Asian lady started to say to me, «the Groupon is for the iPhone 5 not the iPhone 5S, but we could use the cost of the Groupon as a discount toward the full price of their service (meaning no promotional value and no discount). So instead of getting the 49% discount, there would be no discount at all. What a deal! And she had the nerve to tell us that if we didn’t like the price, it was up to us if we wanted to get it fixed or not, to which I responded, «Actually, we have to spend the money here because we already bought the Groupon.» Of course, she knew that already and had already told us other people were making this «mistake» and then just paying for the iPhone 5S repair minus the cost of the Groupon without the promotional value.
No matter how much of a fuss we put up, she was adamant about the cost and she would not give us any deal whatsoever. I even showed her other Groupons that listed iPhone 5 and 5S in the same deal so it was obviously the same cost to fix.
Example local competing Groupon:
«C$ 65 for screen repair for an iPhone 5c or 5s (C$ 120 value)» from
Still, there was no way this cheap person was going to budge whatsoever, so the final cost for us:
Groupon: $ 69 (was supposed to be the total cost of the repair)
Store charge: $ 71 (because the phone has a S after the 5)
Total: $ 140.
Boy, did we ever regret purchasing this Groupon and doing business with
after that. We should have gone for the cheaper and better
Groupon instead :(
This all really makes me wonder, why would a business like this show such poor customer service as seen here to begin with? Why do it? Just to make an extra $ 71 from a customer (well more than a thousand bought this Groupon, so it could have been 100 * $ 71 = $ 7100)? Their ultimate achievement and end result was not the screen repair, but more ticked-​off customers who were annoyed so much, they felt the need to write a bad review and never do business with them again in their lives (and of course never recommend them to anyone).
One final note about this business is they have an extra charge just for taking you on as a customer:
«$ 5 in-​store processing fee not included.» Do you remember the days when cell phone companies were charging us an extra $ 6.95 for a «system access fee» which had no meaning until they were finally forced to stop charging that? This company must have been inspired by that to charge people $ 5 for essentially nothing except to process them as customers lol.
Few people realize this, but you can actually file a complaint with Groupon against a merchant:
«We always want you to have a great experience with Groupon. That’s why we have the Groupon Promise. If you used a Local Groupon voucher before its promotional value expired, took a Getaways trip, or attended a GrouponLive event and were disappointed by your experience, contact us within fourteen days of your voucher use, trip or event and tell us about it. We’ll work with you to make it right.»

I was refered to this place by the Bell Store at Richmond Mall, and I wish I had gone somewhere else. The first problem is, they don’t service your cell phone while you wait. «Well, it’s 3pm now and we close at 6pm so we have no time today.» So that was the first issue. The second was them telling me that if there was a problem, they would fix it with a $ 35 opening charge, and then $ 85 if they have to fix something. They didn’t fix anything, but they did change me $ 100. When I asked them what was wrong, the older Asiam woman behind the counter said «um, I’m not sure, it’s all fixed now, it’s 85 plus tax.» Desperate to have my cell phone back, I paid the bill and left, no receipt issued (their printer was broken was the excuse).
This was the second time this exact situation has occurred, and when I mentioned it to a friend who does cell phone repair, he said «let me see it.» He confirmed that nothing had been changed, that the original Google Nexus components were still in place, unaltered. He also suggested that it was probably over heating, which actually makes a lot of sense because I do use it like a computer sometimes. So my friend installed Clean Master, and now it never over heats. It’s come close, and the battery (original factory model) has not been changed in the nearly two years I’ve had it. It used to overheat and when I’d leave it for half a day, it would be fine.
So, Cell Mall is nothing more than a rip-​ofd joint. If you want great custome service WHILE YOU WAIT for real, go to Van Cell. I couldn’t get there this time, and I know they would have saved me a lot of money. I will be reporting Cell Mal to Consumer Protection BC.

Bought the Groupon for iPhone 5 screen repair. After repairing, the phone seemed fine but the touch screen was unresponsive at times. Very rarely, so I did not mind. After a few weeks of use I noticed the entire screen protruding a tiny bit. It has now gotten to the point where I can pry the glass off the phone with my finger. I returned to cell mall to inquire about their warranty. They dismissed my explanation and basically accused me of lying and that I had dropped my phone, which I have not since the screen was replaced.
Anyways I think basically you get what you pay for… cheap solution for a mediocre fix. I do not believe they live up to there warranty because there is also a small area on my screen where it is blurred and this was also blamed on alleged «phone dropping». I only decided to go here because of the Groupon deal but if I had the chance to go elsewhere I definitely would have. Avoid at all costs and get it done else where consistency is better.

Bought a groupon for $ 69 to get my iPhone 5 shattered screen fixed and feels brand new now! Anne was very friendly and got my phone back to me quickly

After cracking the screen on my ipad2 I tried to find somewhere to get it fixed. I went here after getting a coupon online to have an ipad2 screen repair done for $ 80. The result was thoroughly disappointing, the screen was not quite lined up with the home button, so sometimes the button would jam inwards, the wifi somehow seems to have been damaged in the repair so the wifi reception is much worse (it works, but never gets 3 bars, and only gets 2 right next to the router), and after 3 months of use, someone passed me the ipad and I gripped by the screen, which caused it to crack in my hand, since the replacement glass was much thinner and weaker than the original Apple screen. Next time I’ll pay more to get this fixed the right way at a credible repair shop like repairzoom.