CellFixx

Scenario: broken lg g5 screen, contacted places like vancell only to find out that the parts will come in 1 – 2 weeks later.
Then came cell fixx, who claimed that they have parts for my lg g5 lcd at a local partner shop and all they need is the down payment. And so i went and made the payment.
Earlier on this day of the review i dropped by after confirrming the lcd was now at their facility, dropped my phone off and 4 hours later, my baby g of a phone was there, new screen. And i couldnt be happier.

Please do not use this place.
The website had everything I wanted to hear:
«We deliver the highest standard of customer care in our industry. So you get the best cellphone repair solutions at the lowest prices.»
«There are many places that offer Samsung repair Vancouver, what makes us different is our commitment to you. We stand behind every repair that we do. You can rest assured that we will provide you with the best service we can possibly offer. We do not take deposits; we feel that you shouldn’t pay for your Samsung repair until you are completely satisfied. If we can’t fix it, you don’t pay. We’re here to contribute and to establish lifelong relationships, one repair at a time.»
Saturday — bring in phone hours to closing for a glass replacement on my Samsung S5. Left phone with CellFixx as they said my phone will be top priority and ready for pick-​up come Monday, as they’re closed Sunday.
Monday — wanted to pick-​up at 4:30pm — they were not done with my phone and stated «delays». Finally get my phone at 5:30pm or so after wandering Fraser St. in the cold and a mix of sitting in store for an hour. I paid the cash and left.
Tuesday night — noticed the screen/​glass was no longer adhered to the phone at the bottom of the screen.
Wednesday — brought back to CellFixx around 4:30pm. They agreed the glass needed further attention, and I also brought to the clerk’s attention that the glass area around the home button was chipped and damaged. She told me that it’s the glass they used and nothing can be done about it since the majority of the glass is stuck on already. I’m thinking to myself, why would you use damaged inventory, knowing it’s damaged? This point triggered the rest of my poor experience. I was quoted 20 minutes for the repair of the glass lifting up, and I waited a total of 40 minutes. She claimed the delay was putting the screen protector back on, yet I know the screen protector was untouched as all the bubbles she left on there in the initial application were all still present.
Thursday — I start to notice cracks stemming from the home button area, which I pointed out the day prior in store, I bring it back at my usual after work time around 4:30pm. I showed the cashier the cracks and takes it to the back. A guy came out from the back with my phone, I can only assume it was the owner, and started off with «what did you do to your phone?». Really?! You’re going to lay blame on a customer, AFTER I’ve pointed out to your staff that you used damaged glass on my repair which I paid with my hard earned cash?
I calmly stated that the cracks were stemming from the damaged area by the home key. He counters with, «this can happen if you press the home key too hard». Give this guy a cookie, ’cause he’s partially right. If you use shoddy damaged glass, any kind of pressure will crack the glass! I’ve had my S5 for over 2 years now and the only time the glass got damaged, was when it landed glass side down on my tiles at home. Prior to this, the phone has been dropped numerous times with a case on, and on an array of surfaces with not even a scuff to be seen. Don’t try to pass blame on a customer! He begrudgingly hands the phone to the cashier to have it tagged for repair and retreats to the back.
I asked the cashier if I was going to get a discount on this as the numerous visits here have cost me over $ 270 in OT pay if I didn’t have to keep coming back for my phone. She said «all I can say is sorry right now». This repair has cost me more time and money than if I went to a more reputable repair shop with higher prices. If only I wasn’t scammed by the literature on their website that really sold me. They haven’t fixed it, and I still paid. I’ll definitely be looking for compensation one way or another.
I’m currently waiting for my phone back today when it opens at 11am. I’ll update again if they manage to turn this one around. Not holding my breath though.

that could not have been easier! he replaced my S4 screen in under an hour, for a fair price. the screen is perfect and with ZERO pressure he counselled me on a screen protector (bought it) and aluminum «bumper» case (didn’t buy one… yet…) for side impacts. my husband’s screen needs replacing too (just not urgently like mine) and i will bring it here when i can pry it out of his hands! go here with 100% confidence.
parking in the area seems challenging, just be patient and you’ll get a spot.