Carter Honda New & Used Car Sales

I have to give kudos to these three individuals at Carter Honda: Ariel (Sales Manager), Aryan (E-​Sales Specialist) and Sabrina (Business Office Manager) who helped me with my trade in (Honda Civic) and purchase of a new vehicle (Honda CRV). Their services were above and beyond anything I have ever come across especially in this industry. Each of them took the time and effort to help me through the process and made it as easy as possible. I really felt like they looked after me and my specific needs. Exceptional service!

Pushy, don’t hear the customers requirements & uses poor sales tricks to get you to purchase a vehicle.

I purchased a new Civic here this week. Pretty painless — got a good deal on the car as far as I could tell. Accessories were not pushed, only brought up when I asked for them and they were able to give a price for them below MSRP. I was informed of all protections and warranties, as would be expected as it is part of their job. However, they respected my decisions and there were no high pressure sales tactics. Also, I checked all the numbers and everything added up and the financing is exactly what it should be. Add on top of this the friendliness of the staff and you’ve got a great dealership!
Overall the purchase was smooth, and I how have an great new car!

This is a very belated review on a purchase I made from Carter Honda on Burrard in March of 2013. Unlike most reviews here, the problem wasn’t the price or the haggling (which was actually pretty businesslike and to the point), nor revealing the full disclosure of the car I bought (saw its full service history and it was a leased car from Alberta which I didn’t have a problem with). It was the non-​financial stuff that really bugged me. First, when I stepped on the dealership the first time no one really helped me out for at least 20 min! They say it was a misunderstanding on both parties so I let it slide. When we made the deal and I got passed over to their «Business Manager» she was all cheery at me when trying to push unnecessary warranty extensions on my car but changed her attitude changed quite coldly when I refused any of that. I just wanted to buy just the car and no other extras. Also, when I had to work out the projected insurance premiums on my car, the insurance agent on duty forgot to give me back its drivers licence and realized I left it there when I was trying to make a bank draft to pay them in full. I called my rep to have someone give me back my driver’s licence to I can make the bank draft. The rep was quite frustrated at me and felt he wasn’t obligated to deliver it back but I told him if I don’t get my ID then he won’t get paid… eventually did. My rep did tell me in the selling process that he would always keep in touch with the people that bought a car from him. For some funny reason, he never called me back again. Experiences like these are the reason why I only buy a car every 20 years instead of every 5.
I suggest to anyone who had a bad experience buying a car from this dealer or any other dealer, I CHALLENGE YOU to remove all stickers, licence plate frames, and any other items showing where you bought the car from so no one else will have a similar negative experience when buying a car. I have the minute I drove my car off their lot.

Had I been writing this review 4 years ago when I initially leased my CRV, it would have been a much lower rating. However, after my visit to Carter Honda to buy out my lease, I have to say I was very pleasantly surprised, in large part to the Business Manager, Kim. She made the entire process surprisingly pleasant, and, very importantly, speedy, after I told her I was on a tight schedule to get my newborn baby to the paediatrician following my visit to Carter Honda. She was even flexible enough to let me return later in the afternoon after my son’s appointment to finish the process. She was professional, super friendly, and very efficient. Thank you, Kim!

This is the first review I ever write in my life. I am writing it because Abby, a great salesman at Carter Honda, deserves it through and through. I hope to see him as manager some day soon! I went there to buy a certified used Honda Fit. Abby was very professional and knowledgeable about the car, he showed me all its little tricks and gadgets and we went for a test drive. After I was convinced this was the car I wanted, Abby really worked with me to help the finances on my end work. Abby then went above and beyond his call of duty, by driving his car (as I drove mine) to the «scrap-​it» Depo in Surrey so that I could scrap my very old car and have a ride back to get my new one. And I thought I would share this little incident: when I handed Abby my ipad to take a picture of me standing next to my new car, the ipad slipped off of Abby’s hands and landed on the cement floor, cracking the screen on multiple places. It could have happened to anyone, but Abby immediately took responsibility and said he would get it fixed or buy me a new one! He took my ipad to the Apple store and had it fixed and ready for me 2 days later. Now, the reason I am writing about this here is that I think this speaks volumes about Abby’s integrity as a person, which I am sure translates into the same kind of integrity as a salesman. Abby also quickly and efficiently addressed a concern I had about the car a few days later. I have now been driving my Honda Fit for 10 days and I am absolutely thrilled with it, no problems so far! If you go to Carter Honda, ask for Abby, you will be well taken care of.

Me and my girlfriend had bought a civic from Pedro at carter Honda, and at first were happy to receive our new vehicle. Later we realized that he would say anything to have us just sign to buy the car. He told us it was a certified used vehicle, but later we were told that no 2015 Hondas were certified, and that he should have known this from the beginning. He also assured us that the satellite radio feature was available for one full year, which was an option that we really liked and had a hand in our decision to buy it rather than another civic we had seen from richmond Honda. This also turned out to be a lie. I understand their willingness to sell cars and having owed a few Hondas in the past, I’ve always had a certain level of respect of how they conducted business as a company. But having been lied to and not realizing it until it was too late has really killed my confidence in the this company. Later I also realized they had given me an owners manual for a odyssey instead of a civic. And when we tried numerous times to contact them to get the correct one, we were told every time that someone would call us back but no one did. It took them a whole month of badgering just to receive what was promised with my car, a correct owners manual. They also took no responsibility about the lies that the salesman had told us about the satellite radio. They said since the salesman was no longer with the company there wasn’t anything they could do. Maybe they should hold their salesman to a higher standard.
I can see by the other reviews that I am not the only one with an issue with their customer service. I think this speaks widely about how this dealership conducts business.

We bought an used Odyssey from Carter Honda during my wife’s pregnancy. In short, they lied to us and used their typical sleazy high pressure sales tactics rather than through honest genuine customer centred approach. They told us that the van had not been in an accident. It had been in THREE. They fed us a lie about needing to purchase some kind of identity warranty sticker program. And when I took in to their servicing dept, the guy looks in their computer and mentions how they can give us a free timing belt at 65K. Shady? Yes. Will never recommend Carter Honda to anyone.

I overheard a salesman making fun of a female customer’s weight. The worst part is, he was fat.

I had an extremely sleazy salesman using deceitful practices… after the service I got here, I’d never give them my business. Bait and switch is the norm here I guess.

Just barely. Wouldn’t say the customer service is overly friendly or eager to help.
Been here for years. A good-​sized location with limited customer parking on the side street entrance.
Dealt with Rashid back in the day, he was good bnut no one the other day.
Looking at the new Pilot, gorgeous 3 rows, 7 passengers with nice trim and running boards.
Not much of a seating lounge or coffee, just on the counter by reception.
Display cars crammed all the way to the back.

Look for Michael if you’re looking for a new car from this dealership. Great service and even when I had concerns after my purchase, he took them seriously and made it right. Great team at Carter Honda and they will take care of you.

Carter Honda was, by far, the worst when I was shopping for a Civic.
I usually research the exact model I want in advance, down to the trim and options, and take care of all the financials first.
Then I go to dealerships, tell them which exact model I will be buying, cash, and that I am just looking for a good price, below list. What is the best price they feel comfortable quoting me? Plan to buy in 4 – 6 weeks max, shopping on price but also the dealership that doesn’t try to bs. i.e. I won’t fight for the last $ 50 off, I’ll use the dealer who plays fair and square instead.
Some agree to it, some don’t or give you all sorts of roundabouts.
No sweat, plenty of dealerships around here and it’s the same car, right?
So… Carter?
First of all, the sales rep told me that, yes, he has a good deal. But, I have to take it today! Today only offer!
Way to go, he must have misheard the part about not buying today.
It’s a really good deal, he’s letting me have a coupe for the price of a sedan. You know, coupes are more expensive, so that’s a steal.
Well, I have 2 kids so… no. Must have misheard my ‘exact model’ request.
I did leave with a price, which seemed high. Getting home, I checked. It was way high, way higher than everyone else’s fairly stingy discounts ($ 100 – 200 off is a std initial offer for a Civic), so I am pretty sure it was over MSRP. Not 100% sure, should have kept a record, but pretty darn sure. And 110% sure it was the most $$$ offer, presented as a good deal.
Must have misheard «lower than list price».
Next day, this «gentleman» leaves me a voice mail promising another exciting «great deal!»
Look, I’ve seen many of the tricks played elsewhere too — «I have to talk to my manager», «today only», «Hondas don’t get discounts». All part of the game, all fine. Some dealerships are even up front that they don’t want to play the discount game.
Carter however was more manipulative than any of the others and ended up quoting a higher price by far.
You know those «car salesman» jokes? They fit right in.

Slimy.
I test drove a 2015 Honda Fit on a Saturday, but it was an automatic and I wanted a manual. I was told there were two white manual Honda Fits in British Columbia. I gave a deposit with the assurance one of them would be mine. Two days later, when the car was supposed to arrive, my salesman called to say there was a mistake and both vehicles had been sold over the weekend. He tried to get me to change my colour preference and suggested I purchase a Civic instead, claiming that it would be a 6 – 8 week wait for the car I wanted. But it was all a blatant lie! When I saw his coworker chuckle, I got suspicious. I called around and found out that there was still one white manual Honda Fit at a dealership in Surrey. This is information that anyone at any Honda dealership would be able to see on their computers! When I confronted the salesman in our final phone conversation to get my deposit back, he was completely dismissive and cold. He acted like a schoolboy caught stealing.
I drive past this dealership every day, which means that every day I will be sure to give a little wave to the jerks who screwed up this sale… from my bright, new Honda Fit. Ciao!

We first enquired about a vehicle online and they didn’t get back to us until two weeks later. Once we initiated the opportunity to purchase a vehicle the management seemed fairly indifferent about our interest. The transaction began with a manager questioning my motives and asking why it took so long for us to get the deposit for a vehicle together. That’s after we put a deposit down, and were told the deposit would secure the vehicle from anyone else buying it. They proceeded to tell us that because we took so long, our deposit was refunded (which it wasn’t). I escalated the situation and asked upper management about this persons behavior and we were told an apology and gesture would be offered. They offered us ‘free service’ and a gas card which was later revealed to be a free oil change. Still awaiting the gas card. Vehicle wasn’t detailed properly, lots of stains. We live in a world of choices, and we’re wondering if we made the wrong choice doing business here. I’ve left messages regarding ‘the free service’ and no answers, just a vehicle to remind us of the terrible experience.

I bought a new civic there last week. That was my best car buying experience so far, and this is the 9^th car I buy between myself and my wife. Starting I was a bit worry because many years ago, when I bought my first car I had a very bad experience. The negotiation was quick and nice. It started with a higher price with a few extras like gas card and fireworks tickets (Honda is a sponsor for celebration of lights). After I made it clear that I do not want any extra but I do want the best price I can get I was offered an excellent price. And the best part is that I was told that the price is good till the end of the business day. So I was told that I can go home think about it, call o few other dealer and see if they can do better. No pressure buying ! That is really nice, because most dealers will try to make you sign ASAP when you start negotiating. Picking up the car was very nice as well, financing went smooth. I was presented all the financing insurance options and extra warranties, but at no point there was any pressure to buy anything. This is how buying a car should be, and if my next car will be a Honda Carter Honda is were I’ll buy it.

I bought a new Honda Civic in 2010 from Carter Honda… Great Experience… thats where it ended. 1 week later I was happily driving my new Honda I received a call from a Sales Manager… Hi you bought a Honda last week there was a mistake we gave you the cash price?. I explained I actually arrived at the Dealership with Cash was taken into the Finance Managers Office to be sold upgrades (she was awesome) She pointed out there was 0.99% interest and I should finance it which is what I did. I was so upset my lovely experience was shattered… Moving forward to 2014 Carter Honda Called me at least 6 times re buying a new car. I finally decided to do this on Thursday May 15^th My son & I arrived at Carter Honda (he had just bought a Ford 150 ($ 50,000) from Vancouver Coastal Ford on Tuesday, fantastic experience brilliant sales personnel
We asked for the Sales Manager (Daniel) big mistake Abby showed us the car he was fantastic we went for a test drive I was hooked ready to buy quick easy repeat customer same car but new.
Abby took us to his office we waited about 5 mins while Daniel chatted at the front desk Abby was keeping us entertained great guy
Daniel came in putting a piece of paper in front of us with the MSRP price OK Except he had whited out the real price and had an increased the price YES
The Honda .Ca price is $ 23 485.00 Honda Carters price was $ 23.700 approx (Cant remember the exact price… but even better he had whited it out and it was now $ 55 more… So approx $ 23 755
My son asked why this had white out he tried to blame poor Abby he said he had done it REALLY he then said because the car was new in December and it was now MAY the price was higher REALLY. He then said ok we could have it $ 55 less REALLY
I walked out in amazement my son was Disgusted. Here was I a return customer I will point out I do not live in Vancouver I had travelled about 120k for this fiasco
it was now 5pm we went straight over to Pacific Honda North Van where we had a great sales experience and yes I drove home my new car

Terrible experience. I met up with a sales guy, who told me a Honda Civic has a 2.4 L engine (fact: it has a 1.8L engine). He told me financing a car has lower monthly payments so I should finance a car (fact: leasing has lower monthly payments if all else is equal).
WORST OF ALL, he told me I have to pay a $ 500 deposit to know the price of the car!!! Can you believe it? To know the price of the car, you have to pay a deposit. I could barely control my temper when he told me that.
Finally, they picked me up from my house, but did not give a me a ride back home because I decided not to buy a car from them. The worst experience I have ever had. I will not recommend this dealership to anyone.
I’d recommend going to Richmond Honda, which is so much better than Carter Honda.
RESPONSE TO COMMENT:
I was in the dealership twice, first on 19^th Dec, 2013 and again on 21^st Dec, 2013 (today morning). I spoke extensively to Mr. David and also to Mr. Farhad. Mr. David had told me on Dec 19^th that unless I pay a deposit, I will not be given the price of the car. Mr. Farhad, who I believe is the sales manager, is one of the most arrogant people I have come across.
I went to Richmond Honda previously and I was so happy with the way they treat their customers. I came to Carter Honda because its closer to my house than Richmond Honda, but I can tell you the commute to Richmond Honda is well worth it.
Also, I called you on the number provided within 10 minutes of you posting a response, but was told you were not in office. The sales people have my number, so you can get if from them in case you’d like to discuss what happened.

Have been trying to post a nice review for this dealership mainly referring to the quality of service I was getting from them following the purchases of my new Honda, unfortunately my review went missing (filtered). the sales team is great and the service dept. at this dealership is the best in town, tell your friends…