Bayside Performance

Having read some of the other reviewers’ negative experiences on Unilocal,I want to be clear that mine has been very good. I hope those who weren’t happy can give them another chance — I’m sure Bayside would like to make things better for them, if possible.
Anyway, I went to Bayside to purchase some boots and a jacket since I didn’t really want to order online from an American site (customs, shipping, etc. usually inflates the price you think you’re paying, often by a lot). I did shop around Vancouver and no one else could get the items I wanted as quickly or for as good a price — In my opinion that speaks volumes.
The staff were very helpful in throughout the process. They took the time to talk to me about what I wanted, even going so far as to recommend different boots than I initially came in for — full length vs. short. Their suggestion turned out to be 100% correct and I’m glad I took their advice. I did get the exact jacket I wanted and it’s been perfect. I was told by the staff that it was a good choice and it has turned out to be exactly that.
It took about 10 days for my items to come in, which was explained to me before purchase and I felt was acceptable. I checked in a couple of times to see the progress on my order and they updated me accordingly — I knew exactly what was happening with my stuff. I’m sure if I had needed a rush on the items, they would have tried to work something out to make that happen.
Having said that, Bayside isn’t a full retail environment like some of the large dealerships in Vancouver, they’re a specialized shop and the experience with them should be understood as such. In my opinion they will go the extra mile to get you the items you need, not sell you a bunch of stuff you don’t, and frankly, that’s refreshing.
I can’t really comment on the shop work there as my bike is about 30 years older than what they normally work on (’74 CB550), but I did get a tour of the back and was very impressed with the layout and the cleanliness of the work area. The mechanics were friendly, open and clearly knew what they were doing. If you have a late model sport bike that needs work, I’m sure you’ll be in good hands.
I felt that I was being treated honestly and fairly as a rider, not just another customer. All in all, I would definitely recommend Bayside Performance… When I need to, I’ll be back for sure.

As I read all the reviews I can see that they may have some validity but have also failed to mention the importance of the experience all around… I called them because they were a shop that was open and their prices seemed to be reasonable… they have from what I understand from when I went into the shop a consumer base of 90% online and 10% in person/​walk-​in. Which leads me to understand why their Re soo many comments about people’s feel good being hurt because someone didn’t get the «used car salesman» sleazy tactics. I however understand and sympathize with Bayside performance because I Tok operate a very basic Web site and store and do not have a single enough people to work and be constantly checking on updates and orders for every individual customer I have. I don’t even get to talk with friends anymore or family. A that being said. I called holeshot for some pads for my 690 Duke and had them quote me 90 bucks and these were for normal not hh pads. And it would be a special order item that would take 5 business days to get there from the time I gave the deposit. So I called Bayside who had a better pad in Stock (hh) and we’re about 50% the price of holeshot… I will like to say the the location is easily accessible to get to and it was very nice to see some real 2 wheel enthusiasts and not some uniformed putz making you feel like a looser for not trading in your bike you have currently for a down payment on a new bike when all u need is a part for it. Thanks Bayside I will definitely be returning and look forward to their future and success.
Ride on!
Sincerely
Zach A

theyve always been my go-​to shop whenever i need any maintenance or upgrades done to my bikes. reasonable prices, informative service, and good laughs from the friendly staffs. ive been coming back for a good 3 years now so i decided to write them a review as good graces. cheers! jap

Absolutely one of the worst shops I’ve been to. Phoned and asked if they carried female motorbike jackets and they said «yes». I drove 30 mins across town and got there and there were only 2 in stock, only 2 — neither of which fit. They guy then said that it’s winter so they don’t have a lot of stock but seriously, if they only had two he should have «no» or «yes but only two». The guy was rude on top of it and he also said that they were only one of the shops left in the area so I wouldn’t have better luck elsewhere so I should order a jacket through them. I wanted to go to a physical store to make sure the fit was right and if I had wanted to order something online, I would do it through an online site like RevZilla, versus going though Bayside as a middle-​man and paying their mark-​up. In fact, next time, since I don’t have to put up with the attitude again, maybe that’s exactly what I’ll do. This is one place that deserves to close-​up shop. Ridiculous.

This review is only for online purchase. Their online ordering system is horrible, no confirmation emails. Infact, no shipping emails not order update emails either.
When I call them to check on a status, they are always rude. Not a pleasant experience.
To add it out, my order never arrived until about 4 weeks later and that is after I followed up. No update from them.
I would avoid these guys if possible.

To call their service absolutely abhorrent would be to insult abhorrent customer service the world over! Not only do they charge quite a premium for the luxury of supporting a local business, they also harass customers and worst of all, post emails they’ve received from actual paying customers on an online public forum so as to complain about said customers and impune their names, which they also include. If you value your money, your dignity, and your privacy, avoid this place at all costs.

I was riding around town today and I decided to check out Bayside Performance since I haven’t been in their shop forever.
Ended up walking out w/​a set of new Pilot powers regular & some maintenance work. Some ppl might ask if I was I suckered? No, I was already shopping around for a new set of rubbers anyway and they have the best deal in town so it was a no brainer.
They worked on my bike right away and I was outta there before u know it. I appreciate businesses that give good customer service. Overall, a pleasant experience. Will be going back to them for more goodies!

This store has one of the worst customer service ever. Or actually let me correct that, the customer service is nonexistent in this establishment. The staff (particularly the older gentleman of asian descent) has to be the rudest, and most obnoxious person I’ve ever encountered in the retail industry. When asking the old man a question about their products trying to get an answer out of him is comparable to the CIA interrogating a terrorism activist. He does not answer customer questions, and just blatantly ignores you. But when he does he talks to you as if you are mentally challenged.
Just a word of forewarning, unless you are very desperately in need of items from this store, your best bet is to order online or get it from Carter Honda (just under the granville bridge). The people here are extremely rude and disrespectful. I would not recommend anyone to come to this store, that is unless they want to be treated like scum.