Art Face Optical

I’m a first time customer of Art Face. I shopped around for a few days before returning to this shop. They have a large selection at a variety of prices. They cleaned my friends glasses who was with me shopping. The sales person was willing to work with my budget and made my glasses quickly. Before I left the staff adjusted my new glasses and ensured I was completely satisfied with the purchase. I would recommend this store to anyone in need of glasses.

I have been a customer for years and their service is always professional and courteous. I have purchased many sunglasses, contact lens & prescription glasses from Art Face Optical and they have a wide variety of brands to choose from. I would recommend this store to anyone who cares about quality and excellent customer service.

I’m satisfied with the service from Art Face Optical. I got a pair of glasses with blue light filters and a pair of Ray-​Ban sunglasses with the reasonable price. After the eye examination, I figured out the importance of the blue light filters. It is because I am using laptop and smart phones everyday, and it will be not only changing the light spectrum we are exposed to. While our visual behaviors will be also changing as well.
If you are looking for a new pair of eye glasses, then the Art Face Optical will be one of the best choice for you. The customer service is outstanding. The salesperson is kind and help you out to match your demand and preferences. You will get a detailed report with the experienced eye examiner, so no worries at all. I like the way how they concentrate on keeping customers happy by taking care of them. A place where you can buy a pair of ideal eye glasses by their reliable recommendation.

The customer service is great and they take care of all your optical needs. I’ve been a long term customer since they opened up their doors for business and they’ve treated me with great hospitality even if they know that I’m from out of town and will rarely pay them a visit. For this reason, they have my loyalty and I make the trip out to Vancouver every year to get my eye exams and optical needs from them.

I seriously urge everyone to avoid this business. I would hate to see someone experience what I have gone through.
I bought a pair of Gucci glasses and got my eye exam here. I was okay with spending that much dough because my experience was positive and all was going smoothly. I thought I could count on them if things went bad. They wowed me with the medical grade equipment they have for their eye exams but this should have been a red flag as I would later learn that this compensates for lack of knowledge in basic eye examination.
The salesperson was really friendly and I made a great connection with her. I would also later learn that this was all to get a sale and when sh*t hits the fan, things go south.
I consider myself a novice when it comes to wearing glasses because it wasn’t until recently that I’ve needed them to view far distances. After I got my frames and lenses at Art Face (~$ 420), I wore them for a few months but started to notice I was getting headaches, and my eyes felt more strained wearing them. While I was at home in Ottawa for a visit, My mom urged me to go to our family optician and see what he thought. (My mom has being going to him for over 20 years so we have a lot of TRUST with him.) Turns out my prescription from Art Face was THREE TIMES STRONGER than what I should have been given. Even with that fancy medical grade equipment, it comes down to WHO is checking your eyes. Turns out the man at Art Face knows nothing about how to detect astigmatisms in your eyes because apparently that’s what I have. Imagine if I had continued wearing my glasses, how much worse things would have gotten for me.
This was extremely disappointing and I learned that is why I had been getting headaches and my eyesight felt strained and worse than before. So I got my lenses changed by a REAL optician and had to pay again for lenses.
When I came back to Vancouver and told the saleswoman who sold me the glasses, she was totally unsympathetic. I explained I had to get them changed asap because it was bad for me to wear my glasses as they were. I showed her the proof that their prescription was 3 times stronger than my correct one. I explained for 3 months I had been wearing them without knowing the damage it was doing to me. After all of this, she still blamed me, pointing the finger and being totally unapologetic. She raised her voice at me, became extremely defensive and this is when I saw a kind woman turn into a demon all because this store will not sympathize with a human being when it comes to their own profits. I can tell a shady business from a honest business and this place is not honest or looking out for your best interest. Instead of realizing their mistake, they will turn the table and blame you for any problem that may arise later on.
I urge anyone to avoid this place because not only are they pricey, they don’t value you as a customer but rather see you as dollar signs. And to me, this is not a business that should be supported.

Everyone I know has recommended this shop, and now I do too. The customer service is great, bought a pair and they didn’t just send me on my way. They made sure they fit properly, unlike other sunglasses stores. Also, I had another pair that weren’t fitting properly and they offered to adjust them for free too.
I had a great experience, similar to a few of my friends.

This place carries a wide selection of eyeglasses in different styles and price range. I have been going there for years and I also like to shop for frames from different optical shops around town but this is the only one I would like to write a review on. Their service is top notch and what amazes me most is the talent of the owner Amy and their optometrist Patrick. The eye exam that they gave you is very professional and the equipment they bring in is top notch. I highly recommend them.

Prices are totally ripoff. They gave me a wrong pair of glasses at first. Then i exchanged it for a cheaper one and they refused to refund me the price difference. You can totally get the same pair of glasses anywhere else with a whole lot better service. Spend your business elsewhere !

I really loved the frame selection available to me. And the salesperson was very diligent. The prices seemed high, but when you go to the counter, Oh, 40% off. Thus began the weird experience.
I chose frames and had progressive lenses made for them. When I came to pick them up and tried to read, there were blurred edges on all the text, no matter the size. When I stood up and tried to look around, it was hard to find the place on the lens where I could see in focus.
I was told they could make the lenses again, or as they had mentioned to me earlier, I could pay upward and buy better quality lenses. Now, that made me uncomfortable. Why would I pay more to fix a problem that should not be there. It is pretty easy to understand that my expectation would be clear and focussed vision. If one has to pay up, why are they carrying low quality lenses at all?
Staff, apart from the manager, were polite and did their best. I really did not like their business practices when I tried to get my sizeable output of money refunded. I did get my refund finally. I found communication with the store manager difficult. She displayed no regret that the glasses were not made correctly.
The moral of the story is that my eyeglasses were guaranteed as long as I had the free checkup with their optician. I did do that to corroborate my ophthalmologist’s prescription.
Hold onto your receipt until you try the glasses for a period of time to see if the lenses are correct for you.

Best optical store I’ve ever been to! Price was great for my new frames and Nikon coated glass lenses. But what really distinguishes this place is the service and helpful staff. Patrick the optometrist was extremely helpful and made numerous excellent suggestions regarding better contact values for me, talked to me in detail about my «floaters», and was very enthusiastic about his work. The rest of the staff was really friendly and knowledgeable too. Their price on contacts is pretty-​much as good as it gets (rivaling Clearly Contacts on-​line). I walked out a very satisfied customer toting 4 sets of disposable contacts and a sample bottle of contact lens solution to boot. These guys will get all my business from now on and I (obviously) highly recommend them.

I bought a pair of glasses off ArtFace back in the summer.
The staff were very helpful and paitent with me. When the lady told me the price I said that that was too much money and I cannot afford them. The lady was happy to lower the price to an amount that I could afford.
I have been back many times to get my glasses tightened, and they have done it free of charge a smile on their face.
I am very satisfied with my glasses and would be happy to purchase another pair off them in the future!

in fact, I could even up this to a 4-​star, just on the basis of the service and low-​pressure sales. then again, opticians don’t seem to be as pushy as other sales but anyways i digress…
Girl patiently showed me several frames that i don’t have much selection, but a decent 2 – 3 pairs, got a few quotes no problem.
Think previous Unilocaler complaint about the eye test issue is pretty normal, esp. if you haven’t gotten one every 2 years which isn’t a bad idea, so it’s not a biggie to me. Better safe than sorry; they rather not sell new lenses if there’s a chance the prescription may have changed.

I bought frames and lenses from this place then went back a few years later to get new lenses. They were happy to sell me lenses but wanted to charge for eye test. They said better to buy new frames and lenses and there would be no charge for eye test. I said I had already bought my frames from Art Face but wanted to buy only new lenses, so what’s the difference, why charge for eye test? Spent 5 minutes pointlessly haggling then realized my business was better spent elsewhere and walked out, never to return.

Went across the road to Lotus Eyewear and was given free eye test with lenses and loner pair of readers. Complete service with a smile!

I’ve been to and used a number of different optical stores in the years I’ve been wearing glasses. This one ranks up there in terms of offering a good selection of frames, reasonable prices, and knowledgable and friendly staff.
One thing I really hate are stores where staff are there to push any frame on you telling you that everything you try on «looks great». All they are interested in is to sell you something… anything. I have found the staff here do try to make some suggestions based on what you’re looking for and do offer some candid feedback on how frames look on you. I also like the fact that they tell you the total cost of the lenses i.e. they don’t try to hide the add-​ons until the very end.
I’ve come back here a couple of times to have my glasses adjusted. They will do that without charge and with a smile. Even the last time I was there I brought in a pair of glasses that I didn’t buy from them but they still fixed it up for me. Brownie points!
Only word of caution… they do offer free eye «exams». Basically, they have a pretty fancy machine that automatically determines your eye prescription. While I assume that device works well, they do not and cannot offer a true exam because there is nobody on staff that is an optometrist. Therefore, they are not able to examine your eyes for any potential problems. Just a heads up so you remember to regularly get a real exam to ensure your eyes are healthy (I think the recommended interval for adults under 40 are every 2 – 3 years, every 2 years for 40 – 64 and every year for 65+). Best bet is to have your eyes examined by an optometrist and get a prescription from him or her.
While this place might not be the very lowest in price, they certainly make up for any price difference by the service they provide. That’s worth a lot to me!

Designer frames in this Chinese owned optical store.
It’s a good deal and you should always bargain. I got a couple pair and the woman who sold them was nice and helpful. She adjusted them to fit better and gave me 50% off!

Not recommended for contact lens. Four out of six of the contact lens tore in the first couple of times wearing (they were supposed to last a month). I was told the best they could do would be to replace one lens. I’m out of pocket after blowing the optical part of my health insurance at this place. Not going back!

This place is SO good for snagging a good deal on sunglasses or frames! Just be smart with the bargaining *wink*!
It’s safe to say that only ONE of the staff members speak fluent English. Although, I have never spotted the problem every time I’m there. The staff still chat happily away with their clients and they understand each other quite well! Everyone’s friendly, usually.
However… I will NOT, I repeat, I will NOT get my eyes checked here. It’s probably OK if you just want a basic prescription. Anything more than that, I’d visit a certified eye doctor.
The owners and staff are generally really nice about little things, such as: adjustments and cleaning. If you come in with a lopsided frame, chances are they will fix it for you for free, AND give it a good cleaning! So, that’s a bonus right there for «above-and-beyond”-ish service.

I’ve been a customer of Art Face for twelve years and have referred several friends. I was referred from my sister.
What I appreciate is their attention to detail, as well as great prices. I have gone to competitors, including website-​only shops (which are supposed to have the cheapest prices), but I have come back because of better prices and in-​person customer service.
I have bought, over the years, two frames with corrective lenses and probably eight to ten pairs of sunglasses.
The only pair of sunglasses I bought which were not from Art Face were a French brand not carried by any supplier in Canada.

I’ve worked in some morally-​questionable industries/​jobs in my lifetime — hell, my job now is just a few levels above tobacco company lawyer and below a street pimp. None gave me any trouble sleeping at night like when I worked part-​time at a optical store.
The difference between the nice $ 400 (***INSERT DESIGNER BRAND HERE***) frame sitting in the glass case and the no-​name $ 80 frame? Both are pieces of plastic with a couple of hinges made for a few dollars by the same company (Google ‘Luxottica’ — go ahead, I’ll wait) in the same factory — except one carries a price tag and a name brand. I suppose this applies to most fashion items — but it’s especially predatory when it comes to fashion frames and watches (that rant at another time).
Optical stores — it’s a nice racket.
Glasses shopping is one of my most hated things to do. Any poor decision will literally be sitting on your face for a couple of years. Add to the fact that I have a size 8 head, round face, astigmatism and the Asian non-​nose-​bridge — really limits my choices. Many stores will have nothing that remotely can fit my face. My head is basically a fuzzy yellow bowling ball — with the matching same visual acuity.
Art Face is one of the better places to shop for frames — being on Robson, it’s not cheap. But the selection and staff knowledge is great — let the staff know the general style, colour and material you’re looking for and they’ll toss up all the drawers behind the counter to find you something. Before you know it, you’ll get 10 pairs of similar but slightly different frames on the table — just be careful that the frames you picked didn’t just ‘happen’ to be the most expensive pair. Oh well, at least they are relatively straight-​up with the prices — I got quoted the final price — not, «Well, the lenses are $A, the frames are $B, hi-​index is $C, coating is $D, polishing is $E and add tax — now bend over and squeal like piggy.»
Looking for a certain vintage look? Lots of sizes and colours to choose from. The best part: they have lots of unbranded Asian frames that took design cues from the marquee brands — designed for the flat Asian face. Even for my fat head. Woot!
After sales support is good as well — they are more than happy to adjust any frames you buy from them and they won’t stop until it sits just right on your face.
Prices are nowhere near competitive with some of the online optical stores — but I still can’t trust proper fit when buying frames online. Art Face is a honey-​tongued bunch that will take you for everything you got if you’re not careful — but they have a great selection and I can’t really knock their hustle.