Ancient Mariner Industries

During the latter part of October 2012 we contacted Ancient Mariner Sign Services Inc. to enquire about the installation of two awnings at our home located in Vancouver. Ancient Mariner representative, Brad Renford attended our home to discuss the installation and to take various measurements. Mr. Renford subsequently advised us that the cost of the installation of both the west and south awnings was to be $ 9,434.88. On November 6^th 2012 Mr. Renford attended our home and provided a «Sales Quotation /​Order» form describing the breakdown of the costs. We discussed the various options and agreed that there were certain engineering considerations to work out with respect to the south installation, none of which were expected to be of serious consequence. We were advised that the installation would be completed by the end of November 2012. With the understanding that all was in order and that if any serious engineering complications arose we would receive a refund, we paid the requested $ 4,700.00 deposit.
Over the next few weeks I understand that Mr. Renford and others attended to take measurements and to consider the installation. Following their review we were advised by Mr. Renford that the installation of the south awing was not possible unless we agreed to certain significant structural modifications to the house. He advised us that the initially agreed to design was not possible. After considering his suggested modifications we decided that they would not be desirable. We then suggested that perhaps the best alternative was to abandon the south awning and proceed with the west awning only.
On December 6^th 2012 and following the discussions noted above, Mr. Renford advised us that Mr. Ken Meiklejohn owner of the company wanted to discuss the matter with us. We agreed and Mr. Meiklejohn, Mr. Renford and I met to consider alternatives. During that discussion we all acknowledged the originally planned installation was not possible. Mr. Meiklejohn suggested that we could consider a dual awning installation that could be mounted under the originally planned site and that would meet the engineering considerations. We agreed to consider the option and once it was confirmed by Mr. Renford that no addition cost to us was required, agreed to proceed as suggested.
We heard nothing more until January when you told us the suggested dual south awning was not possible. We then decided again to proceed without the south awning installation and advised you accordingly. Weeks went by until I was finally able to contact Mr. Meiklejohn and it became apparent that he had no intention of installing any awning. With that in mind I advised him on February 4^th 2013 that we were cancelling the entire order and that we required a refund of our deposit in accordance with our original agreement.
Ancient Mariner and Mr. Meiklejohn have refused to refund the deposit and deny any responsibility for their breach of contract