White Toronto

A very nice salon but for the price range and the amount of lines they claim to carry they had a VERY limited selection of dresses in store to try. If you are looking for a slinky, mesh/​lace dress with multiple cut outs you will find it here but not a whole lot else. Very few silhouettes available. Normally would give this 2 stars but the girl working with us was very very friendly and they had delicious cookies.

White is known for its AMAZING customer service, and my experience was no exception. Andrea and Ailin were so helpful and nice and gave me the best advice on fit and anything else I wanted to know about my wedding dress. As for the selection– there is no comparison. Anywhere. Not only do they carry the best designers, but have many exclusive designs from those designers, so I felt I was getting something truly unique. I instantly found two dresses I loved, and the girls encouraged me to sleep on it, which assured me they were genuinely concerned with what I wanted, and weren’t just interested in the money. I recommend White to anyone looking for their special dress, the whole team is phenomenal and I’m looking forward to my fittings!

Worst customer service EVER!!! I will never recommend anyone goes. The staff were so rude and unaccommodating. I was on time for my appointment and they were running late, but not 10 minutes late…1 hour late! And they didn’t even care!

Let me start by saying I don’t really have patience for hipster attitudes and Captain Obvious remarks. I also am thoroughly relieved that this was not the first bridal store I visited while looking for my dress, because if it was, I know I would be reluctant to try anyplace else.
I should have known from the first email that this was going to be weird. Signing emails as «The Girls of White» suggests a kind of distanced communications tactic, keeping a client at arms-​length with no accountability on the part of staff.
I had Gigi as my associate. The overall service was OK but it seemed like the moment I mentioned a budget that didn’t align with the majority of their gowns, the service started slipping from there. I even noticed the difference when she was helping the next client after me. I understand the type of budgets that work well in the store, but I also know that mine was not that low either. And to be honest, budget shouldn’t make any difference to the service being offered.
I find it amusing that the dresses that were more along my budget to be stashed in the top floor annex, nearby the bridesmaid dresses. Anyway, we found a few for me to try on. While trying one of them, I noted that I was a little concerned that the top of the bodice was creating a weird look between my chest and arms. Her reply (deadpan): «That skin is what connects your arm to your body. It’s just like that.» Thanks, Capt. Obvious, I kinda knew that. Nothing to add about what you can do during alterations to accommodate something that makes the bride uneasy? Nothing about trying something different that will address that issue? I don’t need flowery responses; direct is good, but also, try a little tact, and some emotion.
I wish I had a different associate. Not for a moment did I, nor my guests, feel at all special. Things felt rushed and fairly terse, like we’re being pushed for a business deal. I didn’t feel like there was anything special about what we were doing; Gigi looked and sounded bored and was doing the bare minimum to do her job. I was absolutely relieved to leave when we were done.
Thanks for nothing, White!

OMG THIS PLACE IS AMAZING. I found my oscar de la renta dress at 70% off, floor model, and so excited! Everyone is very helpful and they are definitely the best bridal shop in Ontario! I wholly recommend if you are okay with upscale dresses, 4−12K. Mind you, I got mine for 3.5K, priced down from $ 9000!!! Amazing!

The experience I’ve received here was awesome! My consultant Tamara made me so comfortable and did all she could to help find my wedding dress. It was the best wedding dress shopping I’ve done so far.

I’d found wedding dress shopping to be absolutely dreadful the first 2 times I had gone to other «boutiques». I felt like I was either at a flea market or places with ugly pouffy wedding dresses and pushy salespeople. I went to White and my outlook on wedding dress shopping was instantly changed for the better. The entire experience is like a true Parisian style boutique… From my first visit to my dress fittings, I am enjoying this experience.
Champagne toast when you say «Yes to the dress», yummiest «Churchill’s cookies, photos e-​mailed to me in my dress, and top notch service.
Even if I didn’t find MY dress at White, I would have still bought any dress here to avoid the horrible excuses for boutiques that we have in the GTA.

Let me start off by saying that this was the absolute worst customer service experience that I have ever had. A friend of mine had bought her bridesmaid dress at White, so I decided I would give it a try. I attempted to call over a 2 week period about 5 times. Nobody returned my calls.
I then decided that I would just show up, since it said over the voicemail that walk-​ins were available but appointments were preferred. On the phone message, it stated the hours were from 12−8pm on Tues-​Thurs. I stopped by on Thursday, January 2^nd, only to find out that there was nobody there. The door was locked and closed and the lights were out, even though it clearly stated on the phone and on the door that they were open from 12 – 8. Since it was 12:30, I figured they might be running late. So I came back at about 3pm.
A young woman answered the door and told me they were closed. I explained that I was very disappointed having called so many times and just wanted to make an appointment. She continually said, «It’s the holidays and we’re closed, don’t you get that people take time off over Christmas?» I told her that the phone message clearly states that they are supposed to be open. The lady said it wasn’t her fault that the answering machine was faulty and maybe I called the wrong store. She then proceeded to say that I had an attitude and motioned for me to leave. The visit ended by her screaming «Happy Holidays to you too» and slamming the door. I have never been so appalled by the way I was treated, and frankly, I would not recommend this bridal boutique to anyone. The staff, or at least this one woman in particular, are incredibly unprofessional.

Was completely impressed with my experience at White. I emailed with them a few times before my appointment about my favourite designers, and the «Girls of White» (as they sign their emails) were always quick to respond and sweet as can be, which certainly extended into the store.
Our consultant was Gigi. She listened to what I thought I wanted, but also knew how to take care of this bride-​to-​be with her first time ever trying on dresses. She was the one who selected a dress I cannot describe at all here, lest I chose it and the fiancé see this review, but it was totally different from what I thought I wanted… And all I day today I keep looking at the pic!
Definitely check out White, and definitely request Gigi!

When I found White on the internet I had a feeling that the experience would be unmatched, and I wasn’t wrong! I went there with my sister and two of my bridesmaids, within the hour I had found the perfect dress. Everyone there was incredibly helpful, and very respectful of price range. When I said yes to my dress they brought us delicious champange and helped us take some group shots. I absolutely loved the entire experience and cant wait to go back for fittings when my dress comes in! Fingers crossed we get our bridesmaid dresses here too!

We shopped for bridesmaids dresses at White Toronto since they’re the only store that carries Jenny Yoo in the GTA. We had good consultations and found the dress we wanted but the price was significantly marked up from the USD price Jenny Yoo lists the dresses at. I asked why there was such a significant difference given the parity of the currencies and they said they’d ask the owner of the store if they could do better on the price. Over a year later I still have not heard back an answer from them. We happily found another store in Ontario with Jenny Yoo that services the GTA and got significantly better pricing. Customer service at White Toronto is not the greatest.

Such a great experience! Andrea is the loveliest, sweetest thing ever. White was the first store i went to when shopping for my dress. I found the prefect dress in the first session i had. the girls were super helpful and patient. They were super diligent in taking my measurements. Andrea personally double checked my measurements, which at the time struck me as great attention to detail. They stock great designers with dresses in all price ranges. My dress wasn’t expensive at all — I found mine for under $ 1000. So don’t be intimidated by location of the store — you might find what you are looking for.
After my dress was ordered, they were great at following up. I had 3 — 4 fittings with their seamstress and every time i went in the girls were super polite and sweet even when i was second guessing my choice. The seamstress was great too, she did a wonderful job sewing a bra into my dress. And i was pleasantly shocked when after 4 fittings it cost me just 95 CAD! I was totally expecting to shell out more.
Because my wedding date kept changing, they kept my dress in their storage area for about a year, no hassle, which i found really helpful.
About a month before my wedding, they followed up with me about how i was going to transport my dress. When i said i was flying with it, they had great tips for how to handle the dress and they even packaged it appropriately.
And a week before my wedding when i went to pick up my dress, it was beautifully pressed and packed and Andrea personally came to check on me and they had a gift bag with a whole bunch of useful last minute things i might need if i was having wedding day emergencies like safety pins, nipple stickers, two sided tape and a lovely Swiss army knife.
All in all, it was a great experience. I totally wish i was getting married again just to get an excuse to go buy another dress at the store. I’m heading over tonight to say thanks to the girls :-)

I had such a great experience working with Tamara at White. She was patient, friendly, and helpful. I went to a few other shops after White and the service did not compare. Though I didn’t end up buying my dress there (I live in Chicago and it was easier to order it here), I did buy «the» one I found at White. It’s perfect. I highly suggest visiting. And they offered a GREAT selection at every price point.

*Written from the perspective of a bridesmaid*
This was the second shop that my friend visited and overall it was a great experience. Upon arrival we were promptly greeted, asked if we’d like water and asked key questions about the wedding.
My friend’s budget was probably far lower than what they usually see with their location and clientele but her bridal consultant was very helpful. The fitting rooms were the best I have seen since we’ve started helping my friend shop. HUGE, and entirely private. There were also cookies for snacking and little desserts.
Overall, they couldn’t really provide my friend with what she was looking for BUT it was an excellent experience and their customer service is a 10. They also indulged our bridesmaid group by bringing in a HUGE princess gown just for fun. A great experience! My friend was very glad we went.

Location: 19 Hazelton Ave in Yorkville.
Facility: As most properties on Yorkville, White seemed very small. Aside from the fitting rooms, I felt very cramped. The stairs are narrow (careful with heels ladies) and when there is more then two bridal parties in the building, it definitely feels tight.
Service: Gigi, my consultant, was very open and friendly. However, I DID feel rushed. We arrived on time but they were backlogged and I was received late. The appt is STRICTLY 1 hour and I was made aware of my «15 minute left» mark. I did not feel like this with any other salons. We were offered water, sparkling water or coffee when we arrived. There were other brides and their parties there but not enough room to sit while we waited for our appointment.
Dresses: Smaller selection especially if your price is below the $ 4000 mark. Quality of the dresses were beautiful.
Price: They have a tiny rack for dresses $ 2000 and under. Not a great selection at all. Most dresses range $ 4000 to $ 5000.
Fitting Room: Beautiful fitting rooms. Spacious enough for my 4 BMs to sit and munch on cookies. There is a folded panel for the consultant to help the bride in and out of her dress. Large mirrors. A great area. The girls LOVED the free cookies, but I thought they tasted a bit old to me.
Photos: Strictly not allowed. Knowing this, I knew immediately that I would not be purchasing from White. My MOH was unable to attend so they were not very accommodating with this.
Overall: The service was fine, but I was disappointed in the selection and experience. Even if I had been shopping for dresses in the $ 4000 to $ 5000 range I don’t think I saw anything that I was dying to try on. I don’t understand the rave reviews that Whites’ has. Even if our budget was lower than average, I really did not feel accommodated. I think service should be consistent no matter what you price range and I expected that from Whites (seeing all the positive reviews). I chose to go to White Toronto based on reviews but definitely felt like I should have went to another. It was kind of a waste of time here. If I had to do it again, I would have tried another boutique.

This small boutique in Yorkville gives a really nice wedding dress experience. But somehow today I feel there could have been better service and not sure why it felt like we were over looked.
Making an appointment was easy over phone, I did get there early and when 1pm rolled by, we had to wait about ten minutes. I did feel the attendant at the front was nice, but something was off.
We had time to browse the dresses there. This is my 2^nd bridal store, but I got the feeling this place is to get something truly unique and not your typical tiered white dress. If you like hand sewn embellishments and appliques, this is the place to go. Although the price point ranges from anywhere under $ 2k to over $ 20k, most of the dresses I pulled (and liked) was $ 4000 – 5000. There is a huge difference though. I could not complain that any of the dresses felt heavy, like in other stores where it weighed a ton to just lift it up.
I guess that’s the benefits of silk and a more expensive dress. I would have liked some choices that were more simple and more cheaper.
When the consultant came, she asked me a few questions (but actually never about my budget), and in addition to the ones we pulled, suggested only 1 other. During the appointment, you can only try about 6 dresses, and you’d want to re-​try others.
You go upstairs to the change room, which was a nice big room for your ‘panel’ with a private mirror and just a screen in the back. This was a great change to the tiny rooms I’ve experienced. There was some cookies (that looked like it sat there all day, but not sure — she could have told us more). As we left, we saw a tray with Voss water and Perrier, and I am unsure if these were for us (who else would i be for) but we weren’t told.
The consultant was good in bringing accessories to add some dimension to the dress, which was nice because I never thought of it until she added things. However, she tended to choose things that were out of my price range (a bolero for $ 2700?!) or ones she didn’t know the price of. It would have been nice to get a sense of how much these things cost.
I found 3 dresses that I loved in my mom’s price range. One of them washad a definitely wow factor. The other was elegant and simple.

White provides a very relaxing, stress-​free experience for trying on dresses.
You’re given a private room with a consultant to try on dresses. The consultant we were with was very knowledgeable and had great suggestions.
Although the dresses are pricier than a lot of other stores, there were a lot of dresses within my price range and the consultant new exactly which ones to show me.
I was worried that the staff might be a little intimidating or snobby but that wasn’t the case at all! overall it was a very pleasant experience!

What’s not to love about wedding dress shopping in Yorkville? I went here with my sisters and mom today to help my sister pick a wedding dress (shout outs to Danielle M.) It was her first appointment, so she wasn’t sure what she wanted exactly — but the consultant was so friendly and great at pulling dresses (plus belts and veils) that fit her style.
When you first wallk in, you’re surrounded by racks of sample dresses. After discussing styles and budget, we were shown dresses by some lovely designers (ie. Amy Michelson, Anne Barge, Nicole Miller, Jenny Yo, Carolina Herrera, Reem Acra Bridal, etc.)
For an hour appointment, you can choose about six dresses. They recommend choosing three dresses of the style you want and three other dress styles to compare. The fitting rooms are private and quite large with plenty of room for about 3 – 5 people. The environment was very nice and relaxing and my sister felt no pressure to buy or make a decision.
They also carry bridesmaids dresses on the third floor of the shop.

White Toronto can be intimidating as they carry high end designers. They also carry more affordable and beautiful dresses. Ask about Jenny Yoo, Nicole Miller and even some of the Anne Barge dresses are not all that crazy.
I had great service when I visited. I had an entire private room for myself and my bridesmaid. Our consultant stuck to my price range and wasn’t pushy/didn’t given her opinion unless I asked.
I definitely recommend coming here if you’re getting married.

White Toronto is located in Yorkville. Oscar de la Renta wedding gowns are displayed in the windows. You may think that you can only get wedding gowns that start at $ 5,000 here, but that’s simply untrue. You can get affordable dresses for under $ 1,000 here. I purchased a lovely Nicole Miller gown for $ 630.
Staff are very friendly and will let you try on your dress so you can see if it goes with any accessories you’ve bought. You get the royal treatment here as you can help yourself to the treats they have for customers and when you’ve found «the one» you get a glass of bubbly and a little gift!
What I appreciated most about White is the dress fitting where the owner of White, Andrea Anastasiou, fashion stylist and editor is there with you ensuring you look your absolute best. When I picked up my gown they were thoughtful enough to give a little «wedding survival» tool kit which was very helpful for the big day!
White Toronto is by appointment only.