Wellpoint Health Centre

When I moved to Toronto I was referred to this clinic by a friend. I was able to secure Dr. Culligan as my family doctor and couldn’t be happier.
It is easy to get an appiontment, he makes referrals when eneded and has helped me get back on track with a medical issue.
I was surprised to see this clinic have such a low rating. I have not had any issues and am always treated very kind by the staff.

I’ve been coming here since it first opened because I’ve been seeing my doctor since I was 16 (some 20 years now).
The ONLY reason why I still come here is for my doctor. The service is stunningly bad. The secretaries don’t care (fine, they are swamped) but the nurses and orderlies who handle you for blood etc are downright abusive. Numerous times I have been tempted to make formal complaints. It’s downright shocking how much the nurses do not want to be here and hate their jobs. Horrible behavior. Next time I have an appointment, I plan on taking notes and going to the board.

Just called them to revise a prescription for me and the receptionist was sunny, patient (I’m terrible on the phone) and helpful. Everything just keeps getting better!

It’s been hard for me to get a doctor here in Toronto. Seems like ppl are accepted, IF they already have a family member who’s that doctor’s patient. That would have been the case with me, except she relented and just went ahead and accepted me.
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Finally, when I manage to get one, I’m told some off news about my health. The doctor that I now have is fairly young and inexperienced. I should have known better than to take her words straight.
Thing is, she’s a doctor, one of the most trusted professionals out there.
Geez, who knew she could be that wrong.
Anyway, without getting into details, I told my naturopath and others about my experience, and some of the «off» comments and reactions she had about my then health. Their reactions helped me understand that my doctor’s words and actions, were not usual.
On the plus side, my doctor recommended me to the right Specialist. I will give her that — I’ve appreciated the quality of specialists that she seems to have access to.
On the down side, the way that she handled my then-​health situation was professional BS.
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After my visits to the Specialist proved that her hunches (and the crazy scenarios that she painted from them, and how I’d be affected) were wrong, all she could say was that she had never seen a case where it had gone from A to B. So black and white. I wish she acknowledged that some of these tests aren’t factual/​100% correct.
I felt that other people had to finish her job up for me, in telling me to not put all my weight into that one GENERAL test.
IF I could get another doctor, I would. I went through hell with this one.
I was with my last GP for 9+ years. I ALWAYS felt SAFE with her, like she «[had] my back».
Here, the wait time is usually 15 minutes on a good day, and over 50 min on bad ones. Ridiculous wait time for a 15 min. appt.
Seriously, if I could switch to someone I felt better with, I would.
But right now, this fairly young and inexperienced doctor, is better than nothing. Even though I could have filed a complaint with the College of Physicians and Surgeons because of her unusual lack of professionalism. I feel as though she’s learned from me, and will hopefully not repeat similar reactions in the future with another patient.
Still, I live with the regret of taking her words so close to my heart and going through hell, when I should have taken a moment to question her credibility.
conclusion: this one doctor is good enough for now, but I look forward to the day that I get another BETTER and more COMPETENT doctor.

I’ve been coming here for over 2 years now. My family doctor works here, and since moving downtown, I wanted a place I could go to near the subway (right beside Bay station), and this was perfect (until I got a car) I got on his patient list via word of mouth.
I like the effeciency here. II usually bring a big book or magazine, but never get to read it. If I’m on time for an appointment, I usually don’t wait more than about 10 mins.
When you walk in, you register with one of the secretaries. They are specific to the many doctors they have there. But you can go to any of them because they all work off the same system.
My only complaint is that I find them a bit mean. The pharmacy people are really friendly and informative)
They also have a blood lab, pharmacy, chiropractor, phsyiotherapist all in the same floor. I like that I can just go next door to get my blood taken, without having to come back another day.
They also have an after hours nurse on call service, which I have also used. It was very helpful when I had to figure out if I was in an emergency situation, or it wasn’t serious (at 6am).
My only complaints:
— no parking (cumberland parking is about $ 4.00 whether you stay 30mins or an hour)
[on fri/​sat mornings, I use the Holts free valet parking, and go shopping afterwards!]
— they are supposed to open at 10am and start answer calls for appointments and what not. Many times I’ve called, and the VM comes on telling me they are closed. It’s not until about 11am the lines are fully open [tip: they have multiply phone numbers for different doctors, so I just start dialing each one]