Urban Dog Fitness & Spa

This place is amazing. So much space for dogs to play, run, and have fun! My dog loves coming here she’s always excited! They take great care of her and the bonus is they have a doggie spa so you can make appointments to get them groomed.

This place has terrible customer services skills in reference to answering phone calls, returning phone calls. I’ve never dealt with any company that takes 24 – 72 hours to return appointment calls. Every time I have tried to book in with this place I leave a message but have to call back 3 – 4 times later within the same day to get a live person. Then a day later after I get my services done, I finally get a call back from the message I left. One time it took 4 days and 4 msgs to get a call back.
If wasn’t for the fact that they are close by and actually do a really good job I would never go through this ordeal every time I call.

My dog loves this place. Literally pulls me there the entire way. I love that I get to watch my dog on the web cam when I’m at work and miss her. Nice touch. The staff is incredibly friendly and know my puppy and who her friends are and how to take care of her.
The only thing I’d say is that it’s pretty stinky in that place. I have to give her a bath when she comes home because she smells like pee. This isn’t cause enough for me to keep her away. She loves it there too much!

I don’t think I can say enough good things about Urban Dog. I love the facility, as in the actual space, and the staff is friendly and knowledgeable. I love watching my dog on the webcam, you can tell he’s having a great time. You can tell by the way the staff interacts with the dogs that they don’t just work there, they are committed to making sure our dogs are healthy and happy while they are there.

Very unfriendly staff. Went in today to buy some dog food. After spending over $ 200, left unhappy. The girl at the front desk didnt even say hello and took 20 mins to ring me throigh. I was the only customer. Wont go back. Their food program is a joke.

We’ve had good experiences here with grooming services. Sair is really nice and does a good job.
I can’t comment on the day care services because we just take our dog in for grooming.

I’ve been to Urban Dog, looking for a fun spot for my dog. I asked several questions, tried little booties for my little Sofie, which I ended up buying.
This one gentlemen was very patient with us, my experience in customer service was really good however walking into Urban Dog there was a very strong smell of dog pee… I am not sure if this was just a one off. I’ve walked into several shelters where dog are all together in a room and there was no lingering smell.

My dog and I went into the store on snowy, cold afternoon, around 4:15 ish. Not only were the staff polite but they were very helpful. I went in for new boots for my dog as his kept falling off. Wanting the balloon boots instead of the Muttlucks I had, the gentleman went and got them for me, in most places they direct you to where they are. He didn’t do that, he got them for me, in the size I needed and brought them to me.
Having a reactive dog, I was having challanges getting boots on him when he was over stimulated from being at the Distillery in the crowd. That didn’t deter the staff. The fellow offered but I said no thanks as my dog may bite. The woman came out and said she wasn’t worried about that and she got all four boots on while the other lady fed him liver treats. I must say I am ever so impressed with the lvl of service I received, from what I understood the second lady was off duty and waiting for a cab but helped with the treats anyway. The woman who was working got my dog booted up no problem.
After all that fuss I realized I had asked my friend to hold my purse and had left it with her, they were very understanding while I ran out to get my wallet. All three staff impressed me highly, they were friendly, polite, helpful and assisted me greatly. I would return in a heartbeat.

I did NOT like this place. A disclaimer: it was the first time I took my dog somewhere to be groomed. I thought they would try to make the experience enjoyable for the dog; was that too much to expect?
They hosed him down roughly (he kept trying to leave the bathing area) and then dried his fur equally roughly. Both steps were very loud, which dogs hate. Then I realized they hadn’t even cleaned his nether regions. What’s the point of taking my dog to be professionally cleaned if they avoid the areas that need it the most?
Waste of fifty bucks.

I really wanted to like Urban Dog, because it is so difficult to find a good groomer. Our first trip was great, our dog was seen by Matt who did exactly as we had asked and he came back looking great. Matt was polite and friendly, and he gave our dog a heartfelt A+ for great behaviour. It’s unfortunate that we weren’t able to get him for the second trip.
The next time we brought our dog, I arrived for my appointment, greeted only by a very uninterested front desk. This kind of thing always puts me off, but I figured as long as the groomer did a good job it didn’t really matter. The surly front desk person eventually asked me why I was standing there, then proceeded to just walk away with my dog. I told her I wanted to tell them what I wanted done and I also wanted to know when my dog would be done so I could plan my timing and come back. 2 pieces of the groom instructions are very important: we don’t shave his face and we do not touch the inside of his ears (vet ordered).
I was informed that they were massively behind schedule and I could come get him 4 hours later. I asked if that was how long the actual groom was expected to take and they said, no, they’re just really behind. I would have appreciated a call to come later rather than just leaving my dog in a pen there for several hours.
When I came to pick up my dog his face had been completely (though unevenly) shaved. I spoke to the groomer who said that we weren’t brushing his face enough so she shaved it. I told her I would have really appreciated if they had called me or asked first, because I would have taken him home without the face done and just cleaned it up myself instead. She said she sometimes calls people first but «didn’t this time». Great. The haircut was incredibly uneven, with his neck area clearly not even trimmed down. On the way home I noticed that my dog was fussing with his ears a lot and looked inside to see that they had been plucked and cleaned, despite our vet’s orders not to touch them. They were bloody inside and he was clearly uncomfortable. A few days later he developed an infection and we had to spend several hundred dollars on medication and a vet trip. We tried to call the manager at Urban Dog several times but were always told they were not available, with no call back.
Obviously we’re not going back here. It’s a shame because our first visit was so positive, but our second visit was a disaster. It really had everything terrible going for it: horrible customer service, a bad groomer, a post-​groom vet trip, and an unreachable owner.

I love Urban Dog. The space is large and the staff is always very pleasant and knowledgeable. I bring both my dogs there almost every day and they love it. A tired dog is a wonderful dog!
They are very connected with other dog/​animal services. my dog had a small issue one day and they called a nearby Vet for me to bring my dog to be seen.
i feel my dogs are safe and well taken care of at Urban Dog. i absolutely recommend them

The ‘Doggie Spa’ is good. I’d go back, or rather, my dog would go back.
The spa side was a lower stress environment, and my dog came back an hour later smelling good, with a shiny coat, nails trimmed down well, and his ears squeaky clean.
I had a quick peek in the daycare area (basically a big room), and I wouldn’t say it’s an environment my dog would do well in. Too many dogs running around and not enough people. They also had toys (balls, ect) floating around, which can cause issues between dogs.

Staff is so friendly and great! Love that you can check out your dog on the webcam during the day that’s so neat! Go Urban Dog.

Quite disappointed. The daycare is horribly overrun with dogs and the attendants just sit around while the dogs go ballistic or lounge around seemingly depressed. WAY too many dogs in a room and there’s no way my dog could ever go there; they leave toys everywhere! What daycare does that knowing that dogs will often fight over toys! It looks like a puppy mill in there. I had heard a few good things but after my husband’s meet and greet and me checking out the area, we’re not coming here at all… It’s too bad. The location would have been great as it’s not far from the DVP and his work. We’ll stick with a dog walker and save ourselves a ton of cash and likely some vet bills.

This place is an amazing gift. I found it when I was undergoing cancer therapy and could not deal with my energetic Airedale. Since then, it is my treat to myself whenever I’m not up to the two daily walks it takes to settle home down (or when it’s raining!). The space is great but the best and most important asset Urban Dog Fitness has is the staff. They are friendly, professional, diligent and genuinely like dogs. They offer toys and food and doggie accessories in the front of the shop and have two large spaces for the dogs to play with in the back of the building. They also have an outdoor area. My dog gets excited as soon as he recognizes the route to this place and then, when I pick him up, he’s happily exhausted. Great place!

I used to love Urban Dog. When my dog was a puppy, it was a great place for him to go and spend a day when I had really long work hours. When I’d pick him up at the end of the day, he was exhausted. And each time we’d head over to Urban Dog, he was SO excited! It made the hefty price tag of a full day in dogcare, which for the record is pretty much what you’d pay for a child’s daycare or so I am told, seem worth it. And I did love having a look at the webcam and seeing my pup making new dog friends.
But as my dog got older something changed. When we’d roll up, he didn’t want to go into the building anymore. Had my dog outgrown Urban Dog? To begin with, Urban Dog’s business must be booming since they had to put in place the requirement of reserving a space for your dog. Thinking back, I had noticed the amount of dogs had greatly increased. Perhaps the sheer quantity of canines in one space was the reason for my dog’s discontent? I will say the space is very large, but its airplane hanger-​like quality amplifies and bounces sounds so the noise level is pretty overwhelming. With my regular human hearing, I know I’d need ear plug to work there.
One thing I DO NOT miss about Urban Dog when we stopped going is the notes. Many times when I’d pick up my dog, there would be a dreaded behaviour note accompanying his food container. Details like my dog ate another dog’s poo or my dog barked too much. I’m not sure what I’m supposed to do about these issues after the fact, and considering I am paying a lot to have someone look after him, I’d assume his caregivers could problem solve. Still, I had that feeling of being scolded like parents must feel when they go to parent teacher night and find out that their kid is the class bully.

What a fun place for your dog while you are at work! You can even watch them from the webcam. From my experience, the staff is very vigilant about what’s going on and the dogs seems to be having fun.