TPH The Printing House

I was looking for a printing center where I can go after work, finally I ran into TPH! This printing center opens 22hr/​weekday. It is right at Union station, at the underground level of Brookfield place. This location offers basic paper printing services with variety of paper to choose from. Their other locations also do 3D printing, and laser cut.
The man who works at this location looks very serious (I was a little intimidated at first).but he is actually very nice and professional.
I would suggest to contact them first before having anything printed.

Had an absolutely awful experience working with TPH and would definitely not recommend.
I needed simple address labels printed and it ended up being a week-​long affair of back-​and-​forth with one of the employees, who was possibly one of the impolite people I have worked with.
All the bad:
— was given wrong information over the phone about how the labels needed to be formatted for printing
— was not notified that I had provided the «wrong» formatting until hours later
— spent hours reformatting the file, only to receive a proof that was incorrect
— did not follow simple direction I provided — where to send the proof, who to contact, etc
— was outright rude and disrespectful over the phone; unwilling to help
In the end, it took a week of back-​and-​forth to get about 150 labels printed, and it cost about $ 80, which is astronomical.
Don’t go here.

Not only were half my prints stained with strange yellow streaks, they also took an extra 5 days when I asked for a reprint. A lot of attitude was given to me even though they were at fault for the lack of quality control and I asked nicely. They also tried to charge me extra for «added borders» and said they would «cut my 8.5×11 prints in two from 11×17 paper for an extra fee» even though all my prints were sized correctly and made with bleeds in mind. Being a graphic designer who has been to many print houses, I’ve never been asked that and the whole situation felt kind of scammy.
Anyhoo, I was hesitant to use TPH again, but tried the store across the street on Wellington after a friend’s recommendation. They were MUCH better with great, prompt service and smiles on their faces. My prints were perfect with no problems at all and they took less than a day to get the work done! The Staples up near King Street is great too!

I went here once so that I could have my portfolio bound. I had done my original portfolio by myself so it was looking not so up to snuff. I was pretty excited to have it magically transform into a beautiful piece of art that I could show off to potential employers.
Except when I walked in the door, I was greeted by less than friendly staff. I didn’t expect to be given a tiara and a glass of champagne, but I think I stood at the counter for 10 minutes before someone helped me. Then the guy who served me kind of gave me the «yah? What do you want» routine and so I coyly suggested I have some of the pages redone and the cover re-​bound. I asked if he suggest I do anything else and he said he didn’t know.
He then swiftly took my stuff away and came back 15 minutes later with my semi-​new portfolio in hand. He rang up what I owed him while answering a phone call. He didn’t look at me or have the courtesy to call the guy back while he finished serving me. I left feeling deflated that I hadn’t asked for more help or been more assertive, but I didn’t have the energy.
Shouldn’t these people WANT to help you? WANT to make something look professional and beautiful that you’d be proud of, and then, presumably, you’d suggest their services to your friends (or potential employers?)
I dunno, maybe not all TPH locations are like this, but I’ll never go back here again.