Toys R Us

Customer service here suuuuucks. The store is really badly stocked, and when I called to ask if they have an item, the person just said «You want a what? Wait one second» then walked away, and two minutes later I was hung up on. Forget it — go somewhere else!

It’s Toys r us… so we know what it is, the selection is pretty good.
THE STAFF… WELL, the classic low paid, probably dick managers and a constant meeting of «Love your job «speech, so what we get is an all around I dunno and F OFF attitude
There are maybe 1 or 2 really nice staff but, i would say 90% not.
but again, it’s toys r us, so you there to get your stuff and that’s it.
Try your best not to call (phone service) because what you’ll get is «WTF are you calling us for «answer. but again you might get that one nice girl answering you then you’ll be like «WOW »

Kids melting down in desperation over bright pieces of plastic? Check. Babies screaming as loud as they can? Check. Shockingly cranky staff? Check.
The above are the awful truths about entering a Toys R Us location, but let’s be real, when enter here you know what’s coming. You know the drill, you’re in a massive toy store. I recommend choosing joy, and rolling with all of it. Just jump over the baby vomit in aisle two and check out what Barbie is up to these days.
I was in here recently looking at baby essentials in their huge Babies R Us side of the store, but naturally I got kind of bored and wandered over to the good stuff. Chalk, nerf guns, giant stuffed toys. These are things that can make just about anyone smile, and this huge location is filled to the brim with all of the good stuff.

Writing an update to this poor excuse for a retail establishment. If you’re looking for unfriendly, angry and downright sad excuses for staff be sure to come here. This place not only has poor staff, but the management are also unbearable and make you feel uncomfortable shopping in the store. The management, in particular the «assistant director» (whatever job title at toys r us that means), harass customers regularly and also participate in hoarding all the new toys and exclusives (meant for children) to themselves. There are plenty of reviews on this associate online, from other customers including his poor treatment of expecting mothers (check google reviews)!
You’ll never find anything good in this store and good luck to you if you actually manage to ask staff a question about a product or whether or not they will be getting in new stock. Only shop here if somehow Walmart goes out of business and there is a post apocalyptic zombie outbreak and you’re in desperate need of diapers.
I can’t find a zero stars option, so this place gets a 1.

I shop her a lot because there no better options in the area but ⁹⁄₁₀ it’s terrible. There is hardly any staff on floor available to help and most don’t want to. They generally only have two registers opened one main one and one at the video game department. This is usually not sufficient, they have long line often. Worse is the cashier at the main cash usually services the customer service area too. If you go to return something you have to wait until they are done cashing out customers.
The worst experience I had was when I wanted a water table for my daughter. These items are stored in back and you need a stock person to get them. I have two wait 15 minutes for a person to respond to the page. I asked first about one table he got in and then while i waited I noticed another one and asked if I could see it. He looked at me like how dare I change my mind. He did go and get the other water table and then ran it to the cash register and dropped it there. The fact that he took so long and the attitude he gave me once I saw there was a backlog of 6 people at the register I just couldn’t deal and left the item there.
I have completed there receipt survey so many time and have never seen an improvement. Its out of the way but I often drive all the way out to Sherway Garden Toy R Us service and staff is so much better there.

The Toys R Us at D. Mall is surprisingly good. You’d not think it as it’s part of a mall, but the location is huge.
I’m told it’s still quite an effort to shoot a Nerf gun from one end of the store to the other, and that only the best ranged foam dart can make it.
You’ve got your dolls and Acton figures all separated into gender normative sections just the way people like it, with some more collectable figures hidden in the video games section, one quick step beyond the discount toy table.

I love toys, but this location in the Dufferin Mall can be pretty unbearable at times.
There’s usually at least one or two kids screaming from the top of their lungs, and the shelves are usually chaotic. I get it – they’re a toy store, so I will give them a pass on these things. The worst thing is that every time I’ve ever been there it seems like only one checkout line is open (even though they have about eight stations). Yet there are always 2 – 3 workers hanging out and chatting in the return department.
I will always hit this place up for presents when it comes to my niece and nephew because they have a large selection and they’re located close to home. I just wish the bewildered staff was more on point — especially when there’s a rush at the checkout.
And for some reason they never seem to have bags. I once bought a small amount of items and they gave me a gigantic garbage bag-​sized number.

Here’s the problem with this Toys R Us (and it’s endemic to many retail stores): The people working here seem like they hate their jobs.
I had to stop in quickly to buy a gift for a friend’s baby shower and didn’t have tons of time. It wasn’t too hard to find what I was looking for (although the gift registry machine was out of order and no one approached me with an offer to help), but the cashout was a total frustration. We waited and waited some more, behind a couple with their baby who had clearly been waiting a long time before we got there (they kept looking at each other and rolling their eyes). A man buying (no joke) six or seven huge water guns for a little boy was holding up the line. While the queue got longer and longer, several employees who were hanging out near the cash, but not opening up new ones, looked over. One girl approached a harried-​looking cashier and asked if she wanted any help. «Help?» the cashier laughed, «No one wants to take the cash, so no, there’s nothing you can do.» The girl shrugged and walked away.
Why haven’t these store managers figured out that if their employees are happy and well-​treated, then customers will be, too. I don’t think I’ll be coming back anytime soon.

Although Toys R Us has taken a walloping from Wal-​Mart over the last few years, I think Wal-​Mart doesn’t spark the youngster’s imagination (or consumer greed) the way a place like Toys R Us does. There’s something magical for a kid to go to a huge store thats full of toys, and nothing but toys. And unless FAO Schwartz opens up in Toronto, Toys R Us is still the best place for that feeling.
The Toys R Us in Dufferin Mall is just like the other branches in that respect. It’s clean, bright, and well-​stocked. Although to be fair, it’s not like I’ve been keeping up with the latest toys, so my expertise isn’t at the same level it was when I was ten.