Tim & Sue’s No Frills

Very poorly organized, inside and out. Incompetent management. I would chose any other grocer

No Frills operated by Tim & Sue has the most pathetic manager. She limps & wobbles around like a victim of herself.
Customers who need help lose valuable minutes from their life, waiting for product to be unlocked because that’s the only solution they ran with.

Produce is usually very limited and the store always seems cluttered. Usually only half the tills are open to check out, even on the busiest days/​times.
I think they must be severely understaffed.

Tim & Sue’s No Frills is our go to grocery store. It’s presence in our neighbourhood was a big attraction for our family. The store is what you expect from a No Frills. It is bare bones, which I like. Their produce is almost always well stocked and in good shape. On really busy days their dairy section will end up a little sparse, as well a few other popular sections. But, they are always restocked quickly.
They have a security guard in their parking lot, making sure people aren’t taking advantage of it while shopping on Dundas. However, I appreciate that if you’ve gone into the store first, the guards don’t seem to mind if you quickly run to pick up something from a store nearby. That helps them feel like part of the community.

Since I wrote the review I haven’t noticed them use any salmonella stained bags to sell their chicken. Every chicken I’ve purchased in the past few months has come in a tightly sealed, hard to open plastic wrap. Much cleaner.

The security guards on weekends are unnecessary and need to go. Both guys are unfriendly and make my weekly stop-​in unpleasant. My family spends thousands of dollars in this store every year. If I need to run to the convenience store next door I shouldn’t have to explain myself. IN FACT one guard (no uniform, no badge) followed me as I walked with my baby towards the convenience store while my husband went to get groceries. This was beyond frightening and needs to stop. If there is a problem at this location with trespassing/​parking then my recommendation would be to tag and tow as the signage indicates OR monitor those infractions more closely. I am THIS close to switching to the Loblaws at Bloor/​Dundas. Tim and Sue, please take note.

It’s a pretty average no frills, average size, average selection, average deals. Good parking if you need that. Cashiers are friendlier than most. Nice Christmas tree stand at the side of the store and a hot dog stand that I can’t attest to the quality of (why would I want a hot dog when I’m buying groceries?).
Just don’t go there on saturday, it’s a mad house. Sunday’s are a little better but still pretty crowded and picked over.

Small and crowded with people, and featuring always-​long lineups at cash, I dislike having to go here, but it’s easily the closest place to me. The produce section is good and sale prices are sometimes strikingly low (though other products are often about the same price or more as stores with, ahem, «frills»). And I know the low-​lifes steal carts, but it still bugs me to have to fish out a quarter for a cart.

Tucked in away in a small street off Dundas, on Pacific, you wouldn’t even know it’s there. Which is nice, keeps the neighbourhood what it should be, without over powering it with big box buildings.
This location is much much much better than the Bloor West location. Come here instead. Spacious aisles and room to walk. Lots more selection, especially in the fresh produce. I haven’t yet compared prices between here and some of the fruit markets on Bloor, but I think they may be almost the same.
I did however, take a look in here after the Junction Farmer’s Market. It was much more worth it to buy things like fresh greens (like Kale) from the Farmer’s Market, than here, but things like parsley and carrots (if you’re ok with the conventional kind) is more worth it to by at No Frills.
They also have a good alternative food section. Not as much as I’d like it, but at least has Earth Harvest spread, and some Spelt products.

This place gets three stars. Two of the stars are for being close to my house, while the third is for having fairly decent prices.
No Frills is as it’s name implies. If you have never been in the store before, here is a brief primer on what makes something a frill or not…
Free Parking … Not a frill
Visa Cards … Frill
Short lines … Frill
Very cold air temperatures … Not a frill
Clean floors … Frill
Excessively visible employee underwear… Not a frill
Smiles from cashiers … Frill
10% of produce loose on floor … Not a frill
Decent prices … Not a frill

I try to avoid going to No Frills for one reason alone, I worked at one in Scarborough for a little while just out of high school, and I cannot unsee what I have seen!
The first thing they had me do when they hired me was to shovel out dead mice from behind the reduce rack in the back room.
As time went by they asked me to do things like clean out all the shit from from under the elevating loading dock. When I showed them the sign ON THE LOADING DOCK that said not to go under there, they just got somebody else willing to do it.
A friend of mine got reprimanded by the manager for NOT changing the expiry dates on the meat! Ever read, «The Jungle»?
The floor of the back room was sticky with years of sludge that had built up from spills of rotton milk, expired chicken, broken eggs and decayed potatoes… but when a skid of berries turned over and spilt onto the floor, I had to help put them back in the containers that read, «Pre-​Washed».
A friend of mine asked for a raise and they recommended he work the night shift because they pay an extra 25 cents an hour! The manager also told him, «Raises are a Frill.»
I went to The No Frills in the Junction and it’s you’re regular, run of the mill No Frills. Sure the employees are not helpful or knowledgeable… but what do you expect? They’re teens who need some extra cash for beer on the weekend and as soon as they find anything that pays 10 cents more an hour, they’re gone!
Expect nothing from a store named NO FRILLS!
Then again, it’s tough not to go there at times. The Junction is filled with overpriced «Organic» stores that charge you almost double just because there is a sticker on the fruit that tells you it’s Organic. Here’s a tip; fruit and vegetables that claim to be organic are only organic based on their country’s organic guidelines. So a banana from Jamaica only needs to heed to Jamaica’s «strict» organic guidelines, and an orange from Mexico only needs to heed to Mexico’s «strict» organic guidelines. It’s all different no matter where you go, and it’s all bullshit.
Anyway, try to avoid No Frills as much as you can and if you need some fruits and vegetables, go to Bloor West Village.

Food is fresh, prices are good.

Staff smoke in front of the entrance. They blow smoke into customers faces who are behind them. In store staff yell at customers. I honestly can’t think of any reason to shop at this store. I don’t know what has happened to this store but it surely is not what it used to be. There are so many other choices why shop where there is total disrespect for the customer.

In the last 6 months they’ve stopped restocking a lot of everyday items to the point that shelves are frequently barren.
I rate the baked goods now as «avoid completely». If you manage to find things like bread that didn’t expire two days ago, don’t kid yourself. I’m sure they’re altering the expiry tags on all of it now. It isn’t unusual to get bread home only to find its stale, or it goes moldy in the next day or two.
They seem overly concerned with tossing things in bins in the middle of the aisle to go on sale rather than stocking up on the necessities. It’s looking pretty grim.

I appreciate No Frills pricing and I like that this No Frills is clean and generally well stocked. However I find the customer service can be spotty.
For example, the other day I wanted to buy honey. One of the bottles had no price tag on the shelf. I asked a one of the guys stocking shelves in the aisle (younger guy, blonde hair & kind of a beard growing in) whether he knew how much it was. His response was a very curt and irritated:
«No I don’t. We have over 10,000 products in stock I can’t be expected to remember the price of all of them. There’s a price tag on the shelf check that.».
I told him there was no price tag, he huffed, walked the 7 steps over to see there wasn’t, said «Oh, well there should be. There’s no way I can know how much that is.», and walked away. Now we all know there are a variety of ways he could have taken customer service a step further but he made no attempt.
In the past I’ve been assisted by people there who have been kind and helpful. However lately, this is one instance in a few I’ve experienced with regards to customer service that falls short of service. With other grocery options not much further away I’m sorry to say it’s made me rethink having this store be my first choice in the area.

I had lost my debit card and all I had on me at the time was my Visa. It was late at night, long day of work and I desperately needed to buy groceries for the family. I spent an hour shopping in the store, reading labels as I usually do, etc. Stood in a ridiculous line up only to have the teller say they didn’t accept my credit card. They do however, make exceptions. The teller called the floor manager, she said no, I asked to speak to her manager, she called him and he asked her how much my bill was, then he said no as well. It was late, I was tired, my family needed food. There was no signage anywhere saying that they do not accept Visa. I was forced to walk 3 blocks down the road to use my CC at a bank machine.
They had a sign at their exit doors mentioning who their neighbourhood competitors are, asking patrons to remain loyal to No Frills.
Well… it goes both ways. I will never shop there again. Adiós Tim and Sue!

This is pretty much the only real grocery store in the Junction. Ever since this place got renoed, its awesome. Still a little small though. Surprisingly though they have stock that is sold out at other locations.
No fish counter. No Butcher. Not really an issue for me.
Location seems a little less busy than others.

I moved into the «Tim’n Sue’s» No-​Frills area way back in 1993 and have been doing most of my shopping there, well I gained 25Lbs since I moved here so the food must be good. The store cleaned up nicely with the reno, I think prices went up a little but still very reasonable.
Some days the lines are long with just 2 or 3 cashiers
but I’ll take the lower prices and will shop there another 17 years!

I like this store. It is not as big as, for example, the Dufferin Mall No Frills, but it is well organized, well-​stocked, and I almost always find what I need. The checkers are friendly and seem to know the regular customers.
Even though it is a No Frills, they do have a large selection including even a decent variety of ethnic items.
One tip — I do notice a security person in the parking lot on weekends, so don’t park there and go elsewhere — they might tow. I don’t think they care during the week when the lot is not busy.

This is my grocery store of choice — MY No Frills. I’ve been shopping here for nearly ten years now and watched my store renovate, expand, reorganize and improve several times over the years. *sniff* It’s like we’ve grown up together!
In my opinion this store has the best, most intuitive layout of all the No Frills locations (and I think I’ve been to all of them — at least the Toronto ones). There’s no way you can miss any of the aisles or specials as the layout is pretty standard and there are no mazes.
The produce is of decent quality — some things are just never right (oranges, mangoes and avocados, for starters) but others are always perfect (gala apples, anjou pears, bananas, peppers, sweet potatoes, lemons and more).
They stock my absolute favourite President’s Choice brand (that’s «PC») products — like chocolate fudge ice cream bars and mango sorbet, as well as Silk Light soy milk and PC herb tofu. CHEAP Wheat Thins and Oatmeal Crisp cereal. I wish they hadn’t discontinued TGTBT Chocolate Gelato. It was the best ice cream I’ve EVER had. Rivaling Ben & Jerry’s, Häagen-​Dazs and whatever else.
Essentially No Frills has all of your favourites for a fraction of the cost. Pay $ 0.05 per plastic bag or buy a $ 0.99 reusable tote from the cashier. They’re black and subtle and I use them for pretty much everything. Or take for free if you’re driving and have access to a trunk.
Long live Tim & Sue!