Tim Hortons

I was at this location this morning for coffee. The employee at cash had already scolded the customer in front of me for asking for a sleeve. When I placed my order, she made an error which I corrected. When she came back with my order, it was incorrect and I brought this to her attention. Instead of apologizing for her error, she started to yell at me and not own her mistakes. I would have let it go but when you start to yell at the customers for YOUR mistake, that is completely unacceptable. Not only did she not apologize but she slammed the corrected coffees onto the counter and speak to her co-​worker in their native tongue while looking my way. I am absolutely disgusted by the level of customer service from this employee. Don’t work in a job where you have to deal with the general public if you can’t deal. I was quite patient and polite with her until she started yelling at me like a lunatic.

Very nice staff, but such a dirty timmies… Knowing that the place has so many customers, just hire more people to make it proper! The owner/​manager must be cheap, blind or never visiting this place.

This is a lean running Tim Hortons. I’ve hit this location both in the morning and late at night and they never seem to have enough staff on. The place is always a mess with napkins and wrappers all over the floor and tables and chairs strewn about.
The staff though still seem to take it all in stride and never seem to be stressed out and provide good customer service.