TD Canada Trust

With the exception of a long line wait on occasion, this place is not bad. I have found the customer service to be friendly and helpful. No one has ever been rude or impatient with me.
As with any other bank I have been to, I try to have a sit down with them once a year to make sure I am getting the best use out of the services I am paying for, as well as canceling or changing the ones that are charging me unnecessary fees, etc. You can generally set up something at their help desk fairly easily.

I treat this as my home TD branch and have opened several accounts here. In general, I have found all of the staff very friendly and personable, though one teller needs a bit more practice in English. The lines seem to move very quickly yet they manage to be friendly and accommodating to the regular customers.
I like TD because of its numerous ABM machines and convenient hours. I’ve also invested in their mutual funds, which have a good rating.

I have an account with TD, which I mostly keep because my ING account takes money out of it. I’ve never had a bad experience with TD staff (in any branch or city where I’ve used them), but the rates and corporate nonsense that they keep insisting on is a big turn-​off. Their new «high» interest account is an insult; I mean, even a venerable financial institution like Canadian Tire gives a better rate.
Coming back from a trip abroad, for instance, I took about ten pounds and fifteen euros to this branch to get exchanged. Apparently, they wanted to charge me an extra ten bucks for EACH currency; after I balked at that, the teller lady waived it… but come on, TD! It seems like they try to get away with whatever they can if you don’t call ‘em on it.