Swiss Chalet Rotisserie & Grill

We had garlic cheesy loaf — soft, fresh, buttery delicious
Quarter chicken dinner — fries were not crispy for some reason, which was a big disappointment because we have one Swiss Chalet in Vancouver, and they consistently have really awesome fries. So I was looking forward to the fries here, oh well.
Chicken is good quality, but we strongly disliked the Chalet sauce, which tasted like watered down gooey salad dressing with a bad aftertaste. It’s a shame because they obviously count on you to dip the chicken in the Chalet sauce since the chicken is not really flavoured, so if you don’t like the sauce, you end up eating with pretty bland chicken. I wish there were other sauces available other than the Chalet sauce.
I see a lot of complaints about service here. Our waiter was pleasant, but we could see he was forcing himself to smile. Good effort, and good enough for us.

This location is the worst, food quality fails big at this location. I used to order frequently. But it seem the food is horrible dried out most of the time. I stopped ordering from here I have complained to Cara on 2 occasions, but it seems that they don’t really care about the customers, that this particular location delivers to. I’m assuming cause its a franchise. This restaurant gives Swiss Chalet a bad name. The manager promised correct the problem, but he’s full of it. It seems like they give people dried out day old chicken and get away with it, when you complain the give you half the cost of the meal and actually expect you to order from them again. Beware

We really regret eating here… The server was grumpy and smelled as if she bathed in her perfume, at the end of my salad my salad actually tasted like her perfume!!!
We were given small, dried out portions… Our server never checked on us and never offered refills on our coffees. She was an older lady who could hardly understand us. It seemed to exhaust us after being here.
Disappointing since this restaurant is on the same street as our condo…

yuck.
I went to this place when my family was in town because my sis brought her 2 kids and this place seemed kid friendly.
The first problem was when my sis needed to take said kids to the washroom. It was completely disgusting and she ended up taking them across the street.
Next came time to order. I asked for the chicken wrap, but asked for (i think) different cheese on it than it came with and was informed that the wraps are pre-​made and can’t be altered. WTF?
I decided on the chicken sandwich since, well, its not pre-made…and it was so dry I might as well have been eating the wrap that was probably made 7 days ago.
no one enjoyed their meal. No reason to be back. Ill stick to the fried chicken at Rabba (which is really effing good somehow.)
BYE FELICIA

The Swiss Chalet on Queens Quay delivers non-​edible food. If you order past 9:00pm they deliver the chicken that has been sitting on the rotisserie all day; dried out, hard skin and burnt. The chicken was shrivelled and I could take the chicken and knock it on the table from how hard it was. This is the third time I had it delivered like this from them– and each time a formal complaint was made. Nothing changes. Management clearly have nothing under control over there, and the quality assurance of their food is garbage. Kedurah Mayers, General Manager, you need to step up or step out.

My friends and I had a stand-​out dining experience– at Swiss Chalet, of all places! We came just thirty minutes to 10:00pm, when they stop taking new customers. Although it was the end of a long Saturday shift, and although there were six of us, our server was just incredible. We were in awe of her cheerful, enthusiastic nature, and she truly made our night. We also appreciated that she let us stay even after all of the other customers had left. We’d gotten into such a deep conversation that we’d forgotten to leave! And even though it was the end of the night, the food was fresh and delicious– perhaps better than any other Swiss Chalet experience we’ve had in the city.
Much appreciation, Queens Quay team!

I got a chicken wrap from here yesterday afternoon a nd was violently sick the entire night. Defiantly food poisoning. Please be ware when eating take out from this place.

Okay. The only thing I buy at Swiss Chalet are wings and they are great wings. I love their Medium sauce and been a fan of their wings for a long time now. However, when you buy their wings you have to get extra sauce.
Management of Swiss chalet… for the love of god add «extra sauce» option to on-​line orders. If i make an on-​line order. I have to call in and ask for more sauces because amount of sauce you guys use has been pitiful lately. I don’t mind paying extra for that sauce but give me that option.

Like their chicken and ribs! Of course their fresh cut fries aren’t bad either. New menu, they now offering some Italian menu items. So, not your father’s Swiss Chalet.
Haven’t had any bad server’s at this location. So, a win win, for the entire family.

Extremely rude server today as she put our food down she literally said «can you pay me now» I was shocked I just stared at her and she just stared back !!! Then she says «I want to go home so can you pay me now» now I’m not new to restaurants so I understand that sometimes servers need you to cash out but the way she did it was so rude
I hate spending my money and getting treated like crqp

I used to order Swiss Chalet on a weekly basis for my staff, the management at this restaurant has changed my routine, after dealing with the management here on resolving a simple issue, I can no longer trust Swiss Chalet. They double charged and lied to me about refunding the additional order. I had to spend several hours and multiple complaints to guest services to get them to clear it up. The issue is still unresolved.

we have been long time delivery order weekly and when we used the tell us survey coupon code for free perogies and we had a guest who wnated a soup so the manager only removed the cheap soup and not the perogies and sais he couldnt fix it. what the hell ?? so i asked to cancel spup and idiot could not, so never again ordering any swiss… they treat you like crap after over 10 years and i am happy to say we are saving $$ as we get meal deals from loblaws, worth the price and food is much better and less crap as for a lousy 3.00, but oh well i am joining family & friends who refuse to eat at swiss chalet and for good darn reason. AVOID THEM AT ALL COST THEY SUCK AND I PAY FOR THE FOOD NOT LIKES ITS FREE

This location is the worst Swiss Chalet location that I’ve ever experienced. I’d say the order accuracy rate is probably about 50%.

I will preface this by saying, this review represents this particular location and not the chain, as I generally enjoy the occasional Swiss Chalet order quite a bit.
That said I will never, ever, order Swiss Chalet again while this is the location serving my area.
My wife is vegan and so we ordered their Vegetarian Burger for her, and the Chicken and ¹⁄₃ Rack of Ribs for me. After ordering online I realized that my phone number was not current and so I called customer service to update the number. Customer service indicated that the number had been updated and they would call the restaurant.
About an hour later the delivery girl arrived, and the poor girl had the wrong number, our unit is not numbered and she actually managed to track us down still, so we of course gave her a reasonable ($ 8) tip for the trouble. I excitedly unpack my food and think, mmm chicken and ribs while my wife goes to get her burger ready for consumption. The party pretty much ends there, not only is the burger beef, and not only did customer service fail to update the number, but after eating the ribs, the chicken, and some of my french fries, I break open my dinner roll and the accompanying sauce to dip said roll and find not the usual yummy sauce, but this jello like substance posing as a dipping sauce.
I called customer service, and ended up receiving a $ 12 credit for the mixed up order, but I was so furious that we decided to order from elsewhere for her.
Fast forward about 6 or 7 hours, and I am sick as a dog in the bathroom, I mean seriously I couldn’t decide which end to put on the toilet, it was that bad. The next day, more of the same.
I am so put off of this restaurant (location) that merely walking past it makes me dry heave.
I give this restaurant the, I’d rather eat what comes out of my dogs butt award.

I have always been a fan of SC. This site is very friendly and accomodating. The food is yummy and they are really kid friendly.

I’ve never really been disappointed with the Swiss chalet. The service was consistent, and the food was good. I often order delivery from that place to my condominium down the street, and the service was fast and efficient. I don’t understand some of the other reviews, maybe just a bad night. But I’ve been there quite often with my family and my coworkers. It is a staple on Queens Quay, especially that we don’t have that many restaurants in the area. In my opinion the food is good and the price reasonable. The chicken and the sauce is quite good, and the ribs definitely good.

Ask anyone who knows me well, that in my childhood Swiss Chalet was one of my favourite restaurant, and to this day I still like to indulge with one of my vices and comforts.
But something has happened in the land of the Swiss chicken. Maybe I’m wrong but I remembered that my chicken used to come red roasted, plump and just like the pictures.
Look at my photo. I felt I was being fed a poor man’s meal. Airplane foo has better presentation than this. Look at the chicken! It looks nothing like the photos.
Inside it was still pink!
The server says all the young chickens (now I know why the portion is teeny tiny) they use will have a little pink in it.
She switched it but gave me some chicken that was sitting on the burner for a while the skin was dry and not juicy. And still pink near the bone.
I don’t know what happened to the quality here. And it’s not just this location but one in Mississauga I frequent was the same recently. I used to eat all the time there and had no issues.
The service was lacking but they were short staffed. There were tables not cleared and the hostess would disappear after seating people while there tons of empty tables.
I get that SC is a franchise, but it seems like the standard of this one and maybe the company in general is lacking. I don’t know if I can given SC another chance? Definitely at another location.
Go to Ichiban next door.
*General comment: In this area, there’s really a lack of restaurants worth eating at, in a $$ price point. You either have pizza, bar food or this and Ichiban. I think there is an opportunity here.

I’ve lower my standard and Swiss Chalet still failed to meet them.
The service was absence in more ways then one (clueless to what we just ordered and hardly around to ask for a refill for drink), most of the food was lack luster (by Swiss Chalet standards). The chicken (the item on which they hang there hat in) was dry. Like surface of the sun dry.
The burgers for the kids where over cooked to the point where it was only a «burger» do to the fact it was in-​between two buns. The salad was put together with the care for a Bull in a china plate shop.
The only thing redeemable where the ribs. A 7 out of 10. Too bad everything can’t ribs. Seriously I wish everything in the restaurant was ribs, from the people to my drink which needed to be refilled. That took a half an hour to do.
In a word boo! In a paragraph (s) see above.

I went here last night for a quick dinner after a day of moving.
It seems like this location does mostly delivery, as their dining room looks rather empty but their kitchen was very busy packing up food. I was there with my parents and stood at the entry for a while to be seated.
The person who appears to be the manager noticed us a couple times and after looking at him in the eye he told us to help ourself to any table. I grabbed a few menus and went to take a booth — what lousy service!
At this time I already know that this server will not get a tip.
Later to my mom’s horror she saw something disgusting in the kitchen (the booth where we sat had a clear view into the kitchen) — it was a good thing that service was so slow for us to notice this:
There was a worker who was rinsing plates over the sink and wiping them with a towel. No soap, no scrubbing, no steaming hot water, just a quick rinse and a wipe from who knows what kind of towel or rag they were using!
I saw it too and we quickly ran out and went to the sushi restaurant next door where the service was quicker, so much friendlier and the place was clean and hygenic, unlike the Swiss Chalet.
I will never ever dine here. No wonder why they do mostly delivery and take out business.

I was in the area and needed a quick take-​away meal before my famished state led me to chomp on my own hand. The only other options on the street were: Mr. Sub, Subway, and Quiznos. I wasn’t in the mood for a sandwich. I settled on Swiss Chalet.
Quarter chicken with baked potato ($ 9 post-​tax). I ate it because I was so hungry but ugh — I feel really gross and dirty now. Like I’ve suffered post-​clucker molestation syndrome.
I think I’ll have a sandwich next time.