Swiss Chalet Rotisserie & Grill

This is probably the worst Swiss chalet you could order from, from my personal experience. I have ordered from this place 4 times and I had to complain 3 times. The food either arrive cold or is the wrong order. And this time, the manger basically refuse to communicate with me regarding the wrong order, simply because the restaurant is busy. Now I really do feel like I’m paying so that people who are bad at their job, people who bad attitude could keep being the same way. NEVER AGAIN

Honestly, it was just sad. back ribs and wings combo and a side order of «fresh cut fries»
Fries: soggy, not salted, no flavor, seemed stale.
Now, all you really have to do is deep fry fries, not that hard, so at this point we should have been worried.
Wings: tiny, shriveled up, looks-​like-​they-​bought-​microwave-​oven-​wings-​and-​poured-​muck-​on-​it wings, (of course, no flavour — not like BBQ sauce anyway
Ribs: Smelled rotten. Tasted rotten. A cup of muck to cover the taste on the side.
Never again.
(also what the hell is that website UX)

We are big fans of Swiss Chalet but this was our first visit to this location. We chose it because we are in the area often and had never been.
To say the visit did not start out well would be an understatement.
When we entered there was no one at the hostess stand nor any staff visible anywhere. We waited about 10 minutes and still nobody. I wound up having to walk down to the takeout area (also abandoned) where I found a bell to ring for service (Does the fact it is there mean that this is a common issue?) I rang it and a very bored looking woman came out. I asked if we should just sit anywhere and she yelled out for another staff member who did finally seat us.
We were ordering ¼ chicken dinners and I was going to order dark meat but the server said that she would recommend the white because the ¼s were very small, so she would do the white meat without charge for the up size. The food was good (although even the white meat was smaller than we are used to) and the service was adequate.
We decided to get sundaes for dessert and found out that they were out of whipped cream (this location is directly beside a grocery store… No one could get whipped cream?) but the server said she would put extra ice cream in lieu.
The server did her best to remedy the situation but the visit left me feeling that this location really doesn’t seem to care about the customer experience and would rather understaff and/​or under order than have satisfied customers.

I didn’t like this place at all. I blame my friend for taking us there. The drinks option were limited. The food weren’t that good. Customer service was okay. They need to hire younger and more energetic employees.
We ended up packing all of the food and gave it to a homeless person who was sleeping .the first homeless man refused lol!

This is our local Swiss Chalet and we’ve been here at least a dozen times. Great value. Friendly staff. Relaxed atmosphere. Delicious wholesome food. Reminds me of my childhood.
I’m surprised to read all the negative reviews. My only suggestion is to not order too far astray from what Swiss Chalet specializes in: chicken. I order the quarter chicken meal with white meat with either Caesar salad or fries on the side. I’ve been pleased every time.
It’s also seems like an especially great place for a family on a budget to bring kids.

My husband and I went to this Swiss Chalet since we got a gift card and we were turned off. The workers go outside to smoke and they pick their nose and scratch their heads and then they go and cook your food. They just don’t care. They have all the tools to make the food amazing, but it’s just bland.

I had a quarter chicken dinner delivered from this location on Wednesday and I’ve been sick for the past three days. I’ve had food poisoning before and that’s exactly what I have now. I will never order from here again.

The only good thing in this location is the service. The chicken is getting smaller and smaller in these 5 years. And the prices is getting higher and higher. The food quality is going down to the drain. Even buy one get one free is not worth the money.

Ah Swiss Chalet, that venerable Canadian institution, seems to be on its last legs. I can’t remember the last time I was in one, it was most likely accompanying grandparents. Anyway to demonstrate our culinary culture to an American friend, we ended up there Wednesday.
How times have changed! In addition to the venerable chicken and ribs, the chalet also offers chicken sandwiches, wraps, curries and all kinds of other foods to desperately try to attract the taste buds and wallets of us younger folk.
I had the chicken lunch special. A quarter chicken with mashed and a piece of pie for 9.99. My girlfriend had the open faced chicken sandwich., which looked delicious. Our american friend was baffled by the generic chicken sauce and the lemon water to wash our hands. Midday on a weekday and the place was deserted.
Its hard to condemn this place but i feel that swiss chalet may be a bit past its prime.

Considering it’s 1:58pm, me and 3 other tables; why did I just receive barely warm food and ribs that were tough?! And that’s after I specifically requested that my potato be hot! Sad state of affairs in this location. Or is it Swiss Chalet’s new business practice? Similar issue at two locations.
Having to send food back is wasteful and discourages me from returning.

Three words for this branch
Disgusting, Disgusting, Disgusting. I cant believe that Cara foods have not taken away your franchise and closed you down for tarnishing the name of Swiss Chalet.
I moved into the area about two years ago and having since in the past been spoiled by possibly one of the best locations ever Dufferin and Apex shoutout goes to you I move downtown and tortured by this one location.
Both the wife and I love Swiss Chalet, its not really a guilty pleasure except for the fries and is better than Pizza if you are not in the mood to cook.
I have way too many stories to tell regarding this location but except if you love receiving french fries that have been scooped off the floor or other peoples plates that they have left behind this place is for you. I have ordered countless times in hope my complaints would get me better food however complete hits and misses. I have been given free meals, replacements dinners etc etc because at first I would give the benefit of the doubt than like everyone else could not believe i was charged $ 40 for absolute muck in a box and complained all the time. Sometimes the fries were soggy, old or the best not even there like the driver ate them on the way over.
Stay clear of this location, do not order delivery but honestly i think its the location as the mall its in is very sketchy and they probably let randoms be the chef for the day.
I had even resorted to desperation by begging the Swiss Chalet operator to let me receive deliveries from another location and was told no.
Be warned do not order.

So here it goes …
Sad to see how this chain has gone down the drain over the years… Especially in the last 3 – 5 yrs.
What a disappointment to what used to be a memorable childhood experience … The quality of the food, the size of the portions and the overall experience just makes people want to stay away from this chain of restaurants.
They have expanded their menus but what’s the point when there’s no appeal.
I ordered the new chicken salad and the shrimps, and my friend ordered chicken and ribs. Ribs looked like they were few days old… The knife wouldn’t even go thru the meat, it was that hard and inedible. There were plenty of salad dressings …I could only eat part of the salad… Shrimps were ok. The only somewhat decent thing we had was the coconut shrimps.
Service is ok, it’s the same folks we know and have seen for years and they seem to try their best to accommodate you. (It’s really a hit and miss). We sent the ribs back but we weren’t even offered a full refund.
Just too bad… We (used) come here often, and it’s been a tradition of ours but less and less as of late… just not sure if I’d even return again. The food experience in the last few visits has not at all been up to par.
Perhaps Swiss Chalet is still a thing in the suburbs but In a city where there’s so many choices I am left to wonder why I need to spend my $ here and or why I need to give them, yet again, another chance.
Sad but true.
Total disappointment end to end! :(

Just spent $ 16 on a club sandwich that has no tomato or lettuce on it. Thanks guys, solid purchase. What a joke.

Since it is right around the corner, decided to give this location a try as I was in the mood for some rotisserie chicken.
First off, there was a wait to be seated sign but no one came to seat us. Eventually we just sat ourselves after waiting for about 4 or 5 minutes. Secondly the service overall was a bit slow and lackluster.
In regards to the food, it was fine, but the only other Swiss Chalet I’ve eaten from in First Canadian Place, is substantially better. I don’t think I’ll be back to this location — too many food options in the area — maybe take-​out here and there.

Ordered ONLINE delivery service for my husband late this afternoon.
Food arrived in very good timing; both myself and my husband were impressed with how quickly the order came. Two chicken legs were the main course.
Once he started to have the chicken, he got up to actually compost the chicken. He,
an omnivore, typically never does this with meat-​based dishes.
He couldn’t, however, continue eating it — the taste of the chicken had been compromised, the cut wasn’t a good one.
There went our dinner meals.
Myself, I had just a side baked potato. Plus some other homemade options, so I wasn’t relying on the same chicken/​meal.
We had high hopes for tonight’s meal. High but realistic.
I ended up calling SC’s take-​out/​delivery number and spoke to someone in customer service. Two choices were offered — to get the very same exact order again, although we’d have to get back into the compost bin to dig out all the chicken bits to give in exchange. Or to receive a $ 10 credit.
My husband will never want the same chicken leg order again, so we opted for the $ 10.
Yes, we’d recommend other options from SC, but absolutely definitely not their chicken legs.

Ugh, why did I come here? Coworker and I were sick of all the options around the Yonge-​Bloor area and were looking for something economical. We go out to lunch way too much and been to practically every place, so we went east past Church on Bloor and originally planned for sushi, but then we ended up joking about Swiss Chalet or McDonald’s. Somehow we actually ended up at Swiss Chalet. I need to just shut my big mouth sometimes.
Atmosphere: ¹⁄₅ — this Swiss Chalet looked like an old diner and reminded me of a Golden Griddle. Yuck.
Service: ³⁄₅ — service was fine and nothing special. No super service, just some nice women serving us.
Food/​price/​value: ¹⁄₅ — I ordered a chicken sandwich and fries smothered in gravy. The chicken was alright, but they even didn’t even ask the option of white or whole wheat bread. Are we living in the 90’s here? Where’s the whole wheat option? No mention of it. Also fries tasted terrible unless you smothered them in gravy. This still costs me almost $ 12 with tax. My co-​worker ordered some type of pasta with chicken and he said it wasn’t even what he ordered. He was in a rush and didn’t bother telling them. They asked chicken or shrimp and apparently getting chicken was $ 2 extra with his pasta. Like seriously, $ 2 extra for chicken at Swiss Chalet? I thought they were supposed to specialize in chicken. Anyways he ended up paying $ 18 for very mediocre chicken pasta.
Verdict: I need to shut my big mouth and go with my first instinct. Would have been happier with McDonald’s even though I despise McDonald’s. Dear Swiss Chalet, you are a Canadian company, do Canada better — PLEASE!!!

I haven’t been to Swiss Chalet a lot but I was not exactly impress by their food at this location. For lunch, I ordered the pasta (chicken linguini I think) it tasted too creamy and not enough spices; the garlic bread that came with it was soggy even though it looked toasted. My friend ordered the burger with fries, the burger was good and there was a lot of fries but the fries was soggy too! I was quite disappointed.
The only great thing was their customer service the waitress was very friendly and helpful.

Remember when you were young and you saw some cartoon on tv and thought it was the greatest show you have ever seen? Well… was it really the best show ever? No.
Was it the best show you have seen at that point in your life? Yes. Well, Swiss Chalet is just like that. If you went there when you were a kid and you liked it, chances are you will have a soft spot for it –however, and specially if you are a Unilocaler– this also means that at one point or other you have had some really, really great chicken dish in your life.
So what I am saying is, your memories of Swiss Chalet will be a lot more memorable and tasty then the food you will be served here today. Memory can be a fickle lady, my friends.
I had the double leg combo with mash potato and let me just begin by saying my chicken portion was small and were inconsistently cooked. No, I do not think it was raw although I did see very mild tints of red… furthermore I was not the only one who ordered this dish and everyone’s else order looked very different than mine. As in crispier, darker, smaller, crunchier… someone else’s seemed like their pieces were larger, etc.
The ‘slab’ of potato mash looked as if it has been scooped into my plate and was far from appetizing. To be honest, I think my ‘dinner’ resembled what I would qualify as hospital food.
Boring and tacky presentation, plates too large for portions but in that «we-only-have-this-set-of-plates,-sir!» and again that scooped-​in feeling, the one you may have seen in cafeteria food and of course, the small portions.
…And all of these for the cheap price of $ 15 with tip included! Seriously? I can literally think of dozens of restaurants where I can get a much better meal for the same price and if you talking Korean or say Ethiopian than for about half the price!
At one point when we needed to get our waitress I literally had to go look for her. Both times I had to ask a second server who was a little too quick to point out that we were not in his area and that he could not help me, although he changed his mind and said that he would look for her. By the end, since I had to leave earlier than the rest of the group, I had to go to the kitchen entrance to flag someone for our bill.
Don’t get me wrong, it was great chatting with other Unilocalers and just basking in the kitsch value. However, when it comes to Swiss Chalet, I rather just relive my childhood memories nourished by the power imagination than having to eat here again.
A shame.

Sorry Swiss Chalet, but now that I’m all grown up, your food just bores me to death.
If you don’t like chicken — you are doomed to find anything on the menu to eat.
I went for the double leg combo with veggies. The legs were a lot smaller than I remember and there wasn’t a lot of meat after you take away the bones, skin and grisly bits. The veg had clearly been microwaved too long. The white roll with whipped butter was probably the highlight of my meal.
What saddens me is this cost $ 17 with tax, tip and a diet coke. I could have bought 2 delicious Korean meals for that price.
Our server was great for the first 15 mins we were there, but she pulled several disappearing acts when we wanted to order our meals and when we wanted to pay.
Argh.

This is a pretty decent Swiss Chalet location. For one thing, they have semi-​private party rooms, which is pretty special.
The service was pretty good. Our server was friendly and mostly attentive, though there were moments where she wasn’t to be seen when we needed her. Probably because she didn’t have a good sightline of us, seeing as we were in a party room.
I was happy to find the chicken was the same as it always was, though a bit on the salty side (so. same as it always was). They changed their fries a few years ago and I still like them. All in all, I enjoyed my meal and couldn’t even finish the double leg with fries meal ($ 10.50!) A welcome change from a few years back in the same location when a chicken leg was smaller than the size of my hand.
For those who can’t have dairy, you can check out the website and it will tell you if any of their food has allergens in them. Pretty handy.
A great spot for a nice, simple meal. Or a first date.